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Garvey Hyundai North

Plattsburgh, NY

4.9
1,507 Reviews
Call Dealership (518) 324-7007
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271 Tom Miller Road

Plattsburgh, NY

12901

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1,507 Reviews of Garvey Hyundai North

April 20, 2015

what a disaster Traded my Hyundai Tucson in for another one . I was told that it was all wheel drive. it wasn't. I got stuck in 1 inch of snow and couldn't get out o More

by highly dissatisfied
Recommend Dealer
No
Employees Worked With
Big Bob the Boob and Nicole Williams, Nathan Smith
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May 11, 2015 -

Garvey Hyundai North responded

First, I'd like to say that, since this review was posted, you did come back down to the dealership and trade your brand new all-wheel drive Tucson for a more expensive model. This is probably the car that you should have purchased the first time but your indecision and unwillingness to accept advice led you to pick cars that you did not like. Not only that, but throughout the entire process, the employees at Garvey Hyundai were treated with disrespect, called names, and blamed for every little issue that you have had. At what point should somebody be expected to take responsibility for her own actions and decisions? To address the concerns you had when you called Nicole, we told you that we could not put fog lights in your second purchase because there are no aftermarket or factory kits that will fit into the bumper of that car. A wiring harness that did not have fog lights from the factory will not accept a retrofit of factory fog lights and aftermarket ones are a bad idea. When you called about asking to trade in your most recent mistake, Nicole told you that I was out sick and that I would call you when I got back. Clearly that wasn't good enough because you then jumped online and started this rant saying that we haven't taken care of your needs. I personally think that you don't listen when people are trying to tell you things and when they go wrong, you blame everybody but yourself. That said, I believe the confusion over the initial purchase was not at all the fault of our salesperson. When you first came to trade with us, you looked at a brand new all-wheel drive Tucson. At that point, you did not like that the all-wheel drive model did not have all the features, bells and whistles that you wanted at a price that was higher than you wanted to pay. Nicole then showed you a front wheel drive pre-owned Tucson that we had with more equipment. That was ultimately the one you chose and signed the contract for. Regardless of how you ended up with a front wheel drive, when you called us and told us that you weren't happy with that vehicle, we immediately scheduled an appointment and had you come right down. I personally sat with you and put together numbers that gave you a trade allowance very close to what you paid for the used vehicle. I also insisted that you test drive the brand new all-wheel drive and make sure that was the one you wanted. We were able to get your payments within $50+ dollars of what you had been paying for a used front wheel drive. We bent over backwards to get you into that car and now, here I am responding to a negative review from somebody blaming me for her own mistakes after I already tried to correct her first mistake and gave her ample opportunity to evaluate the proposal that she was given! In fact, you left the dealership after those numbers were given to have lunch. If that car wasn’t right for you, then you had plenty of time to decide for yourself that it wasn’t right. To date, your salesperson, Nicole, has tried to contact you a couple times in hopes that you might reconsider this posting. However, you’ve not called us back and so we are forced to respond. We have tried to stick with the philosophy that the customer is always right and attempted to cater to your every whim, but this has gone way too far. If you would like to discuss this further by phone or in person, I would be happy to do so at your convenience. Sincerely, Nathan Smith GM Garvey Hyundai North

April 15, 2015

Drove 4 hours to get there from Syracuse & it was worth it I was looking for a needle in a haystack - an 2012 Elantra Touring wagon SE in good condition - they just happened to have one so I sent an email i More

by i30 driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Heonis, Brian Baker
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April 14, 2015

Great Suggested other possible vehicles to the one I was searching for. Listened to my needs and found the perfect car for me. Had the car in the color that More

by Riccardo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
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April 07, 2015

New Purchase Nicole worked with me trading in my Elantra for a new one. She was very helpful and made the experience pleasant. I am very pleased. More

by Giant Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole Williams
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April 01, 2015

First New Car Brad was excellent and gave me an outstanding deal. From start to finish it was an excellent experience. Will recommend Garvey's and Brad to everyo More

by SSaccent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
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March 30, 2015

New Sonata We could not have had a better Salesman than Adam .He made this a very pleasant experience and easy to do. There could not be a better dealership to More

by Louise3591
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
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March 28, 2015

Dealership! Beyond, our sales person Terance is the BEST, this is our 2nd car, and we only deal with him. He & dealership goes out of their way to accommodate our More

by michele
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terence Barrett
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March 25, 2015

Excellent experience Garvey Hyundai North is an excellent dealership top to bottom. Adam Brunelle our salesmen was excellent and I can't say enough good things about him More

by Race
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
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March 23, 2015

New elentra My husband and I recently bought a new car for garvey.. We worked with Terence whom was very professional and friendly. I'm very happy with our new ca More

by hrkstoker07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terence Barrett
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March 21, 2015

New Hyundai Santa Fe I recently purchased a Hyundai Santa Fe from Garvey Hyundai North in Plattsburgh, NY. I had a great experience dealing with Adam. I appreciated his More

by Kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Brunelle
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