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Garvey Hyundai North

Plattsburgh, NY

4.9
1,487 Reviews

271 Tom Miller Road

Plattsburgh, NY

12901

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1,487 Reviews of Garvey Hyundai North

July 09, 2013

Bought a used 2004 Chevy s10 pickup and traded in my Sante Fe because I was led to believe the all wheel drive was as good as 4 wheel drive. Not true! I was told they thoroughly went through the vehic More

by tomneligan12901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathan Smith
Jul 09, 2013 -

tomneligan12901 responded

Notice no response to the brakes and he doesn't even know what I traded in. I was upside on my loan by about $1500 which was 4 payments. What does that have to do with the service I rec'd? Nothing! There was not an as is sign just a wholesale sign which at this point was over the value of the truck.

Jul 09, 2013 -

Garvey Hyundai North responded

*We did respond privately to the customer and wanted to share our response publicly. Satisfied customers are a high priority at our dealership and wish we could have worked this out. Mr. (removed name to respect his privacy), I received your review this morning noting that you were upset. I reviewed your deal to see what exactly the circumstances were. You purchased an S10 that was part of our "Wholesale Direct" program. This program puts up for sale vehicles that we would not normally retail. As was the case with your S10, vehicles in this program frequently have over 100,000 miles on them and are not in perfect condition. This would have been clearly explained at the time of purchase. Not only that, but often there are tags hanging from the mirrors stating that these vehicles are sold "as is" and that any comfort or convenience features that you want repaired must be negotiated in at time of purchase. To be sold in this program, the vehicle must pass NY state inspection and not have any glaring issues that would make us uncomfortable selling it. In this case, we couldn't have known that you would have so many issues with your transmission, or the vehicle in general. As you stated, it's a good thing we were able to finance in the extended warranty. With regard to the all-wheel drive, I'm not sure which vehicle you are referring to, because an S10 comes with a dedicated 4-wheel drive system and many are equipped with an automatic 4-wheel drive button, which will kick the system in and out as needed. I have personally owned an S10 with this feature and found that it worked excellent on slippery roads and wintery conditions. Another aspect of this purchase was that you owed a significant amount over what your Santa Fe was worth at the time of purchase. The S10 was the only vehicle we had, at that time, that we could wipe out your negative equity and get you into a different vehicle of your choosing. Either way, if you are unhappy with the vehicle, I would be happy to work with you to help trade you out of the S10 and into something else. Please feel free to email me or give me a call and we can try to work something out on another vehicle. Sincerely, Nathan Smith, GM

Jul 09, 2013 -

Garvey Hyundai North responded

I will absolutely respond to the brake issue. The vehicle was purchased in September 2012. As you mentioned, we did put brake pads on the vehicle. At that time, brake pads were all that was nessesary, as the rotors were in good shape. If you've only driven the vehicle 5000 miles in just shy of a year, the weather we've been having could definitely cause your brakes to seize. A vehicle that sits in this kind of humidity will begin to corrode and parts will begin to seize. With regard to the vehicle you traded towards the S10, I know exactly what you traded and all the numbers involved. However, in the end, it's not important to me that we continue to discuss who is right and who is wrong. At the end of the day, what's important is that you are not happy with the car. Since that is the case, give me a call or email me so that we can look at options for trading you out of that car and into something you will be more happy with.

July 09, 2013

Brian was very polite and answered all our questions honestly. While he was friendly, he was not pushy or overly aggressive as salesmen often can be. He was also very knowledgeable about the vehicles More

by abenfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Baker
June 26, 2013

Went to Garvey Hyundai in Plattsburgh to inquire about leasing a car. I told Brad exactly what I was looking for. He was very honest and did not try to sell me something I didn't want or need. I highly re More

by JenniferBowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
June 26, 2013

We enjoyed working with Brad. This is our second purchase we have made from him. He has an outstanding personality and was exceptional at meeting our needs and answering questions. I already sent by brother More

by Jewelshome2009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
June 26, 2013

I was extremely impressed with Brad. He was very knowledgeable of the cars and was listened as I talked to get a feel of what I was really looking for in a vehicle. I returned to this dealership be More

by dianekinne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
June 26, 2013

Brad Bernard made our recent transaction pleasurable & easy. He was very knowledgeable and his willingness to work with us as appreciated. We highly recommend him. More

by familyid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
June 25, 2013

Brad was very helpful and great to work with, I will tell other people about this great experience I had with him. I will also do business with this dealer again. Dinah More

by Ducatte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
June 13, 2013

----Terence worked diligently with getting me the vehicle I wanted for the price I needed. management was instrumental in also making this happen. service from all staff I came in contact with were friendly More

by wendyred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terence Barrett
June 02, 2013

This is the fourth Hyundai I have bought from Garvey North and I would certainly work with them again in the future! I have always had a great experience with everyone there. Brad is an amazing sales co More

by kristinabegor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob in Finance, Brad Bernard
June 01, 2013

We fell in love with the Hyundai brand when we rented a Sonata for the weekend. We knew that when we were ready to purchase a vehicle it was going to be a Hyundai. We went to Garvey as first time car buyer More

by nsousis1978
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Bernard
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