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Garvey Volkswagen
Queensbury, NY
225 Reviews
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225 Reviews of Garvey Volkswagen
March 02, 2017
Total disappointment Garvey VW was servicing my wife's 2014 Touareg and wound up crashing it! Total damage was $4500. After three days of unsuccessful attempts to have pi Garvey VW was servicing my wife's 2014 Touareg and wound up crashing it! Total damage was $4500. After three days of unsuccessful attempts to have pictures emailed I drove down to speak with the owner, Mark Garvey. He explained to me he took time out of his morning that day to go look at my car at the body shop and that the damage was not bad. Mark said he asked the body shop manager if they could just buff out the damage! The body shop manager said NO. At that point Mark suggested I drive down to the body shop and take a look for myself.... And this is when the truth comes out! Body shop manager assures me Mark Garvey didn't come to body shop! I went back to confront Mark Garvey and he explained that he never really looked at my car. He says he drove to body shop but never got out of his car....at this point I tell him he looked me straight in my eyes and lied to me. He didn't care! I asked what he was going to do to make things right as my car was no longer accident free and thus resulting in lowering its value. He said he would do nothing other than have car fixed. I was extremely upset and disappointed and I let him know. A week later when car was ready I thought Mark would try and make things right.... an Apology would have been nice or maybe a few free oil changes, free car washes.....something! Nothing...... all he did was glared at me and didn't say a word. This is a guy that parks his car in the only handicapped parking spot on dealership lot!!!! Need I say more!!!! I sold my wife's VW a week later at a loss and will never deal with Garvey again! The worst dealership I have ever come across..... STAY AWAY!!!! More
by ikoiko
Employees Worked With
Owner-Mark Garvey
March 01, 2017
Excellent service! Stopped in to just look at cars because I was down,sizing from an SUV... We met Matt Frye.. Whom was very noligible and very much understanding of wha Stopped in to just look at cars because I was down,sizing from an SUV... We met Matt Frye.. Whom was very noligible and very much understanding of what my needs, wants and what I wanted to spend in a vehicle .. No pressure, no hounding.. Just an easy process! Can't thank you enough! Needless to say... I went home with a vehicle I wanted in the price range I wanted, and ill be saving huge now!! I recommend anyone looking for a vehicle to go see Matt.. He really did a great job! More
by Jodi Tanner
Employees Worked With
Lee Garrand
February 24, 2017
lease of 2017 Jetta Eric Seelye was my salesman. I will only purchase a car from Eric. He is incredibly knowledgeable and professional. He kept me posted throughout the Eric Seelye was my salesman. I will only purchase a car from Eric. He is incredibly knowledgeable and professional. He kept me posted throughout the process and found the exact vehicle I wanted. More
by Slamarche
Employees Worked With
Eric Seelye
February 24, 2017
Service and trade in of a TDI diesel I am one of the "victims" of the VW TDI misinformation about clean diesel. I went through the lengthy process of trading in my car, and the folks at G I am one of the "victims" of the VW TDI misinformation about clean diesel. I went through the lengthy process of trading in my car, and the folks at Garvey's (Matt Frye, JP, Mark, and Mary) helped me through each step. Yesterday I traded in my beloved 2010 Jetta Sportwagon, which I had hoped to drive into the sunset, for a 2017 Golf. Not only did they help me with the computer challenges (I'm old), but made me feel so welcome, that I'll be looking forward to seeing everyone when I go there for service. They generously provided me with snow tires as my Jetta had different sized tires. I trust these people, and I've never felt that way about a dealership before. (They had been servicing my Jetta for a few years, and I kept coming back because it was comfortable and pricing was competetive.) More
by golflady
Employees Worked With
Matt Frye, Mark (finances), and Mary (who deals with the TDI trade-ins), JP Garvey
December 30, 2016
Great quality service! The service there was incredible, everyone was friendly and willing to help me get into the car I wanted at the price I wanted. I would recommend Garv The service there was incredible, everyone was friendly and willing to help me get into the car I wanted at the price I wanted. I would recommend Garvey VW to everyone! The new sales representative was able to answer all my questions and made me feel confident in my choice of car. Keep up the good work! More
by Britt22
Employees Worked With
Matthew Frye
December 11, 2016
Buying Experience As always, it was a great buying experience at Garvey VW! Tom Belden is first rate and Lee provides great deals. Martin is a great financial person as As always, it was a great buying experience at Garvey VW! Tom Belden is first rate and Lee provides great deals. Martin is a great financial person as well. They are all "real" people, not just sales people. I feel like part of the family! More
by Rdemarsh
Employees Worked With
Martin, Lee Garrand, Tom Belden
March 22, 2016
Service Manager Kicked me Out! My story is a long one which includes buying several cars from Garvey Volkswagen and actually giving them an excellent customer service review. I shou My story is a long one which includes buying several cars from Garvey Volkswagen and actually giving them an excellent customer service review. I should have waited for the service to be performed. I was given and still have a blue key-chain made out of plastic which offers four free services to be used at any time. One was a NYS Inspection, One was a tire rotation, One was, an oil change, and one was a wash and vacuum. When I tried to redeem this key chain a year later when my car was under a year old and had 4,0000 miles on it I was told no by the Service Manager. I asked the owner and salesman for a reply seeing how that's where I got the blue key-chain. No response from them and when I asked the service manager why they wouldn't stand behind their salesman who gave me this key-chain I was kicked out of the dealership! Apparently the Service Manager runs the dealership. Be advised and Buyer Beware. More
by VW Education
Employees Worked With
Larry Brown Service Manager, JP Garvey Owner, Tom Belden Salesmen
October 25, 2015
one happy customer i bought a certified pre-owned 2 yr old jetta diesel wagon from garvey 3 yrs ago. im happy with the deal i got and they have done all my service work. i bought a certified pre-owned 2 yr old jetta diesel wagon from garvey 3 yrs ago. im happy with the deal i got and they have done all my service work. the radio went on it about a month past warranty date. a new radio was quoted at $1600+. ebay price was $950- ish. a crazy amount of money either way. my husband discussed it with the service mgr and in the end, the company wound up coming through for me and replaced the radio at no cost to me. im extremely happy with how they have treated me and do recommend them if you're looking to buy a car. my daughter also bought a used car there and they treated her equally as well. More
by sgrieco007
Employees Worked With
aaron, larry
October 16, 2015
Highly satisfied Took my son to Garvey and Claude Middleton took great good care of him, he bought a 2012 Jetta. I decided to buy a new car and went to Claude, I bough Took my son to Garvey and Claude Middleton took great good care of him, he bought a 2012 Jetta. I decided to buy a new car and went to Claude, I bought a new 2015 VW Golf, a great car. Great customer service. Previously had bought 6 new cars from Nemer ford but lost confidence in them and their product. See Claude, no pressure and he aims to please. More
by Jerry
Employees Worked With
Claude Middleton
August 18, 2015
Worst experience EVER My car broke down and since I am out of town I had no choice. It tool them 3+ days to even look at my car and they were NEVER able to fix it. Do not h My car broke down and since I am out of town I had no choice. It tool them 3+ days to even look at my car and they were NEVER able to fix it. Do not have basic parts needed for the car. After driving back and forth twice from NJ, I took the car to my local dealer. No confident in personnel there. Find ANOTHER place to service your car. More
by RajP
Employees Worked With
Service Manager, Owner
