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Gary Crossley Ford
Kansas City, MO
836 Reviews
At Gary Crossley Ford, we don’t just sell vehicles, we build relationships that last a lifetime. Proudly serving Liberty and Kansas City for over 40 years, our dealership has become a trusted name for quality Ford vehicles, expert service, and a customer-first approach that sets us apart.
Whether you're shopping for a new Ford F-150, Mustang, or one of our carefully inspected pre-owned vehicles, our team is committed to delivering a transparent, stress-free experience from the showroom to the service bay.
We believe in treating every customer like family. That means listening first, offering real solutions, and going above and beyond to earn your trust, whether you’re buying, leasing, or maintaining your vehicle.
From our state-of-the-art service center to our community involvement throughout Kansas City, Gary Crossley Ford is more than just a dealership, we’re your local Ford partner for life.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 836 reviews
June 13, 2016
Hard to get to Service Dept. Called at 10:50 on a Monday morning; service wouldn't answer, eventually I couldn't even get into the main telephone number. Where is everyone? Called at 10:50 on a Monday morning; service wouldn't answer, eventually I couldn't even get into the main telephone number. Where is everyone? More
by john canuteson
Employees Worked With
No one
June 13, 2016
JC's adventure The experience was good as usual. They took a little longer than I wanted but what can you expect when you don't make an appointment, just drive in. The experience was good as usual. They took a little longer than I wanted but what can you expect when you don't make an appointment, just drive in. Went and spent some time with Rick the finance guy, which is always a joyful experience. Had a couple cups of coffee and some chips free at the service center. The agent "young lady, having trouble remembering her name" is very knowledgeable about the vehicle, Told me where the vehicle was with tire ware and my service program. Also answered my questions that I had. More
by truck guy
Employees Worked With
The young lady
June 12, 2016
great very friendly, quick and through.Came in early they got me in within 15 mins. Loved it.I will defiantly use them again. The Quick lube is the best I h very friendly, quick and through.Came in early they got me in within 15 mins. Loved it.I will defiantly use them again. The Quick lube is the best I have been to so far. More
by tina eiken
Employees Worked With
rick
June 12, 2016
Excellent repair work I am very happy with the repair work made to my vehicle. Looks great. Initially, Frank Buck was handling the repairs to my vehicle. When I inquired I am very happy with the repair work made to my vehicle. Looks great. Initially, Frank Buck was handling the repairs to my vehicle. When I inquired about a completion date, I learned that he no longer worked there, almost two weeks after the fact. It would have been nice if someone would have contacted me. Fortunately, I was not in a hurry. Took almost a month for work to be completed, but all in all I am very happy with the service I received and the work. Thanks. More
by Allan Williams
Employees Worked With
Frank Buck
June 10, 2016
Great, quick, courteous service Valorie was very pleasant and helpfu. They were very busy at 7:00 am when opening, but I was still was out of there by 8:00 am, which was important a Valorie was very pleasant and helpfu. They were very busy at 7:00 am when opening, but I was still was out of there by 8:00 am, which was important as I was heading out of town. My only complaint as usual with Gary Crossley Ford is that their services are at a premium price. More
by Steve M
Employees Worked With
Valorie
June 09, 2016
Service was great on the trip Had oil change and check of everything and was satisfied with the results, I'm not used to being told everything appear in great shape. Normally I get Had oil change and check of everything and was satisfied with the results, I'm not used to being told everything appear in great shape. Normally I get someone who says I need something replaced, weather or not it's needed. More
by skeeter941
Employees Worked With
dont know
June 09, 2016
Excellent service in all phases Came in to buy a Crossley custom truck and trade mine in and was giving exactly what truck was worth and new truck transaction was easy with all peop Came in to buy a Crossley custom truck and trade mine in and was giving exactly what truck was worth and new truck transaction was easy with all people involved. Totally stress free deal . I highly recommend Gary Crossley Ford. More
by Rustydog1
Employees Worked With
Gene and Ricky
June 03, 2016
Great customer service! I have gone to Matt Ford for years. Very disappointed in their service. They were always trying to shove extras down Your throat. This was a very go I have gone to Matt Ford for years. Very disappointed in their service. They were always trying to shove extras down Your throat. This was a very good experience, we told them the extras we wanted, they offered other products but did not try to make us feel bad because we. didn't want anything else. I will come back for next truck since we usually trade every 2 To 3 years. Thank you for listening to us. Jamie Cook spent extra time with us to find the truck we were looking for. More
by randypat
Employees Worked With
Jamie Cook
June 03, 2016
Urgent replacement I was upset about the freestyle transmission issue we were not worned about but Karl really helped us out in finding a car in our budget and was a rea I was upset about the freestyle transmission issue we were not worned about but Karl really helped us out in finding a car in our budget and was a real easy to work with made the transition easier on us great rep for your company More
by Kjdavis05
Employees Worked With
Karl
June 03, 2016
Oil Change In and out fast. Very nice writers. pleasant, let me know what was recommended, but didn't push. Washed vehicle upon delivery. free snacks and cof In and out fast. Very nice writers. pleasant, let me know what was recommended, but didn't push. Washed vehicle upon delivery. free snacks and coffee! More
by Fordy
Employees Worked With
Don't know.
