Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gary Crossley Ford
Kansas City, MO
833 Reviews
At Gary Crossley Ford, we don’t just sell vehicles, we build relationships that last a lifetime. Proudly serving Liberty and Kansas City for over 40 years, our dealership has become a trusted name for quality Ford vehicles, expert service, and a customer-first approach that sets us apart.
Whether you're shopping for a new Ford F-150, Mustang, or one of our carefully inspected pre-owned vehicles, our team is committed to delivering a transparent, stress-free experience from the showroom to the service bay.
We believe in treating every customer like family. That means listening first, offering real solutions, and going above and beyond to earn your trust, whether you’re buying, leasing, or maintaining your vehicle.
From our state-of-the-art service center to our community involvement throughout Kansas City, Gary Crossley Ford is more than just a dealership, we’re your local Ford partner for life.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 833 reviews
December 17, 2008
Took an Expedition in due to the check engine light and after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be after 5.5 hours I called to see what was up. They had not even looked at the car yet. After 2 more hours, they called and give me list of work to be done. Said it would be ready in the morning. Now we're on day 3 and no word yet. I called Todd Crossley the GM of the dealership and left him a v/mail on how unhappy I was as a customer and asked for a call back. Forget it! Oh they called yesterday and said they needed an extra $150 because the job was harder than they expected. THAT is what prompted my call to the GM. I told him in my v/mail that should know how to work on Ford products and that's why I brought the car to them instead of the corner mechanic. Very very frustrating. My family has 3 Fords and like all 3 of the cars but don't ever ever deal with Gary Crossley Ford in Liberty!! More
by bwilton
Employees Worked With
Service
June 23, 2007
We have been lied to and had promises made before we picked up a 2007 new ford truck, and I am not going to sign the finance papers till I get to visit with Gary Crossley, also one of the bosses said he picked up a 2007 new ford truck, and I am not going to sign the finance papers till I get to visit with Gary Crossley, also one of the bosses said he was God also, working there. I will never buy, and tell everyone I know about this company. More
by merc
Employees Worked With
Mike Ferguson
June 04, 2007
I have owned a new vehicle for a week and Crossley Ford has still failed to find a way to finish prepping this vehicle. It has a factory stain on the rear seat. I do not believe that there is any intention has still failed to find a way to finish prepping this vehicle. It has a factory stain on the rear seat. I do not believe that there is any intention by Crossley to EVER deal with this issue. The accommodation provided by the service dapartment were slow. The employees arrived late for the advertised start time, there was an unannounced expectation that I would pick up financial responsibility for the "free" rental car, the employees in the service area were doing absolutely nothing to create an impression that they were even remotely interested in problem resolution. The problem remains unresolved and there has been no attempt by Crossley Ford to contact me and resolve the defective part issue. More
by hen.hunter
Employees Worked With
sales
