Gary Force Acura

Problems occurred after the purchase. Acura owners manual is less than 150 pages. Compare that to my 2019 Honda Pilot owners manual that is over 725 pages. Info in manual is cursory wi Acura owners manual is less than 150 pages. Compare that to my 2019 Honda Pilot owners manual that is over 725 pages. Info in manual is cursory with no reference to obtain additional info and ZERO detail to do any maintenance by the owner. I down rated the review by two stars for this and an additional star for the salesman's response to my request for getting more information. There is no factory printed or online service manual. Only option is to spend $30 per day for online access to get even the simplest maintenance details like how to change engine and cabin air filters, oil change procedure, torque values. My opinion is that corporate Acura is forcing more people to use the dealers service shops where you will be overcharged for whatever you have done. Of course you don't know any of this until after you have bought the car. More

Sales was good. Got up at 3:30 AM to bring a friend over 300 miles to buy a car. Finance department sucks. An hour and 10 minutes after appointment time they get to Got up at 3:30 AM to bring a friend over 300 miles to buy a car. Finance department sucks. An hour and 10 minutes after appointment time they get to her. We drive 330 miles and are on time. What is their excuse??🤬🤬🤬 More

Bought a brand new RDX for my daughter found scratches and gouges in the paint they acted like they didn’t know. Ruined the whole experience for us. Careful these people aren’t honest and gouges in the paint they acted like they didn’t know. Ruined the whole experience for us. Careful these people aren’t honest More

I started my car search at the local Honda dealer looking at a Civic Hatchback. That dealer had thousands of dollars in "dealer options" stacked on top of the MSRP. They refused to sell me a car without the. at a Civic Hatchback. That dealer had thousands of dollars in "dealer options" stacked on top of the MSRP. They refused to sell me a car without the. I found out that ALL the area Honda dealers did this. These add ons made the cost of a Civic near the same price as a new Integra. So I went to Gary Force. Todd Murray greeted me and was not your stereotypical high pressure "what can I do to put you in this car today" sales guy. In fact, it was anything but. Very laid back and was there to assist me by answering questions and taking me for a test drive. I ended up purchasing a Certified Preowned Integra for less than the Civic was going to cost me. The F&I experience was fantastic and Trey Butler was awesome. He knew I was a veteran car buyer and he blew through the process in record time, including fighting with my bank to get my debit card daily limit extended so I could make my down payment. As luck would have it, there was a defect with my particular car. One that has not been widespread, but does effect a few units. The service department was excellent. They stayed in contact with me as they waited for the needed parts to arrive. Overall, I'm very happy with both the sales and service departments. More

Broke my car's Sideview mirror. Initially said they'd repair, month later they won't Initially said they'd repair, month later they won't More

I can NOT say enough about them! David, Chris, and Jeff went beyond my expectations. Not pushy at all, not fake car sales friendly but genuine. There was a little concern on somethin David, Chris, and Jeff went beyond my expectations. Not pushy at all, not fake car sales friendly but genuine. There was a little concern on something, they got right on it and exceed our expectations! I have bought several cars over the years, never have it a “bad” dealership however; for the first time I can definitely say they will be the first place I go to in the future! THANK YOU, Hendersons More

This is for the sales floor only. (The service dept is another story.) We had a great experience with Todd and would definitely call him with any further car needs! (The service dept is another story.) We had a great experience with Todd and would definitely call him with any further car needs! More

Bought a certified pre-owned, paid cash. This was back October 7th and still have not received title or the tag. After multiple follow-ups, I let the GM know that if I can’t get a clear titl This was back October 7th and still have not received title or the tag. After multiple follow-ups, I let the GM know that if I can’t get a clear title, I want a refund. This was his response, wow! I’m amazed that I have been so loyal all these years when this place was managed by this guy. Lesson learned More

My wife and I have purchased several Acura automobiles over the years from Gary Force Acura. We have always been extremely pleased with the sales staff and management and totally trusting of Tim in Servi over the years from Gary Force Acura. We have always been extremely pleased with the sales staff and management and totally trusting of Tim in Service. Our most recent acquisition is an Acura MDX A-Spec model. We have owned two MDX models before this one. While we loved the other two, I have to say that this one is the most comfortable, bust driving, quietest car with the most superb handling of any that we have driven. The equipment packages on the A-Spec model were perfect for us. The adaptive cruise control and the lane keeping assist features seem to be dramatically improved over our 2017 model. Note that we have never had any significant trouble with our Acura automobiles. I can highly recommend Gary Force Acura to anyone in the market. More

Bought an RDX from Eric. He was amazing. We always use the service department as well and have wonderful service. Tim goes over and beyond. This is my 3rd Acura purchased fr He was amazing. We always use the service department as well and have wonderful service. Tim goes over and beyond. This is my 3rd Acura purchased from Gary Force. We plan on continuing purchasing. More