Gary Force Acura

Bought a brand new RDX for my daughter found scratches and gouges in the paint they acted like they didn’t know. Ruined the whole experience for us. Careful these people aren’t honest and gouges in the paint they acted like they didn’t know. Ruined the whole experience for us. Careful these people aren’t honest More

I started my car search at the local Honda dealer looking at a Civic Hatchback. That dealer had thousands of dollars in "dealer options" stacked on top of the MSRP. They refused to sell me a car without the. at a Civic Hatchback. That dealer had thousands of dollars in "dealer options" stacked on top of the MSRP. They refused to sell me a car without the. I found out that ALL the area Honda dealers did this. These add ons made the cost of a Civic near the same price as a new Integra. So I went to Gary Force. Todd Murray greeted me and was not your stereotypical high pressure "what can I do to put you in this car today" sales guy. In fact, it was anything but. Very laid back and was there to assist me by answering questions and taking me for a test drive. I ended up purchasing a Certified Preowned Integra for less than the Civic was going to cost me. The F&I experience was fantastic and Trey Butler was awesome. He knew I was a veteran car buyer and he blew through the process in record time, including fighting with my bank to get my debit card daily limit extended so I could make my down payment. As luck would have it, there was a defect with my particular car. One that has not been widespread, but does effect a few units. The service department was excellent. They stayed in contact with me as they waited for the needed parts to arrive. Overall, I'm very happy with both the sales and service departments. More

Broke my car's Sideview mirror. Initially said they'd repair, month later they won't Initially said they'd repair, month later they won't More

I can NOT say enough about them! David, Chris, and Jeff went beyond my expectations. Not pushy at all, not fake car sales friendly but genuine. There was a little concern on somethin David, Chris, and Jeff went beyond my expectations. Not pushy at all, not fake car sales friendly but genuine. There was a little concern on something, they got right on it and exceed our expectations! I have bought several cars over the years, never have it a “bad” dealership however; for the first time I can definitely say they will be the first place I go to in the future! THANK YOU, Hendersons More

This is for the sales floor only. (The service dept is another story.) We had a great experience with Todd and would definitely call him with any further car needs! (The service dept is another story.) We had a great experience with Todd and would definitely call him with any further car needs! More

Bought a certified pre-owned, paid cash. This was back October 7th and still have not received title or the tag. After multiple follow-ups, I let the GM know that if I can’t get a clear titl This was back October 7th and still have not received title or the tag. After multiple follow-ups, I let the GM know that if I can’t get a clear title, I want a refund. This was his response, wow! I’m amazed that I have been so loyal all these years when this place was managed by this guy. Lesson learned More

My wife and I have purchased several Acura automobiles over the years from Gary Force Acura. We have always been extremely pleased with the sales staff and management and totally trusting of Tim in Servi over the years from Gary Force Acura. We have always been extremely pleased with the sales staff and management and totally trusting of Tim in Service. Our most recent acquisition is an Acura MDX A-Spec model. We have owned two MDX models before this one. While we loved the other two, I have to say that this one is the most comfortable, bust driving, quietest car with the most superb handling of any that we have driven. The equipment packages on the A-Spec model were perfect for us. The adaptive cruise control and the lane keeping assist features seem to be dramatically improved over our 2017 model. Note that we have never had any significant trouble with our Acura automobiles. I can highly recommend Gary Force Acura to anyone in the market. More

Bought an RDX from Eric. He was amazing. We always use the service department as well and have wonderful service. Tim goes over and beyond. This is my 3rd Acura purchased fr He was amazing. We always use the service department as well and have wonderful service. Tim goes over and beyond. This is my 3rd Acura purchased from Gary Force. We plan on continuing purchasing. More

We had a great experience at Gary Force Acura! Trey was wonderful! He kept us informed during the entire process and went above and beyond to make sure that we had a great buying experience. We worked with wonderful! He kept us informed during the entire process and went above and beyond to make sure that we had a great buying experience. We worked with Trey in person, through texts, and via email and he was able to have everything ready for us the day we picked up our vehicle. If you are like me and hate spending all day at the dealership, Trey is your guy because we were in and out in under 2 hours and that included the test drive. I highly recommend the dealership and Trey! More

I brought my car in after a complete failure while driving on the highway and was told by Tim that there was nothing wrong with it because it was currently running and that it was probably just becaus driving on the highway and was told by Tim that there was nothing wrong with it because it was currently running and that it was probably just because “of the way I drive”, being a female driver. A month later it did it again and they found that the transmission control needed to be replaced. When I picked it up, my car was driving very rough. I have been driving Acura and Honda for decades and had never experienced this kind of rough driving. I called and told them to which they replied “give it time and it’s probably just the way you’re driving it”. I made an appointment anyway to bring it back the following week to be looked at. A few days later Tim at the dealership called, cancelled my appointment saying there was nothing wrong with the car, give it time, it was just the way I was driving it. A week later it wouldn’t start again. I brought it back in and they said there was clearly an electrical issue with the car but they (the dealership) had no way to diagnose it and that I should seek an electrical diagnostic specialist. I did that and the electrical specialist found the issue in 2 hours. I brought the car back to the dealership with the diagnostic information at which time the service director, Joel Trail, said he didn’t believe it, there was nothing wrong with the car, and they wouldn’t look at it and had no way of diagnosing it or fixing it, after HE is the one who asked me to bring it in again. He then brought me back to his office as entertainment for his staff to watch as he told me he didn’t believe there was an issue, despite me having proof from the electrical specialist. I am now in the process of selling my Acura so I never have to deal with Gary Force Acura again. I have also filed a complaint with corporate and look forward to hearing back about a resolution. More