Gary Mathews Motors

Bad service!!! Car went in for recalls they said they had all the parts. And they were to do a diagnostic test on it to see why oil was leaking. Well took car in on Car went in for recalls they said they had all the parts. And they were to do a diagnostic test on it to see why oil was leaking. Well took car in on the 3rd of April at 8:30a.m. didn't hear anything about my car until I called which no answer wasn't closing time. I texted and finally someone responded my car wasn't going to be ready that day ok. 1st day missed work to put car in shop. 2nd day no one contacted me about my car so I called again no answer it's not closing time so I text and I get an answer car still not ready it's the end of the day and no one has contacted me about what's going on with my car second missed work again. Third day I called the recall center back and told them what was going on so they called didn't get an answer and finally got Tracy on the phone and got me a renter car. She said she didn't know that was going on. Said my car would be done by next week ok. Monday gets here I finally get a call saying my car is ready now this is April 8. Get there to get my car the oil cooler had been fixed but the recalls had not and then they didn't have the parts anymore after they told me they had the parts when I made the appointment. Then I was told they could fix one but I would have to call back and see if they got the part in a couple of weeks. I shouldn't have to call they should be calling me and telling me we have the part you need can you bring your car in. I was very disappointed with this service. More

The Oil Change Express The fastest service that our 2015 Dodge Challenger SRT has received there with ALL of our many, many services in the past. Gave me a military disco The fastest service that our 2015 Dodge Challenger SRT has received there with ALL of our many, many services in the past. Gave me a military discount which was needed and put the fuse in so that my horn would work. Very appreciated. More

Professional I was highly impressed with the professionalism and service that received at the dealership, and will definitely return in the future. Mr. Thomas was I was highly impressed with the professionalism and service that received at the dealership, and will definitely return in the future. Mr. Thomas was very accommodating. More

Great experience Super painless, minus the money pay lol. Extremely courteous, and prompt with answers to all of my questions! We were actually there an hour and a h Super painless, minus the money pay lol. Extremely courteous, and prompt with answers to all of my questions! We were actually there an hour and a half after closing, on a Saturday while they worked their magic, because i work 7 days a week. I think they should give s wa ag for new vehicle purchases though More

Recall item Recall was submitted within time frame indicated. Didn't like the fact they have to weld the recall piece together to stay on but in the future if I Recall was submitted within time frame indicated. Didn't like the fact they have to weld the recall piece together to stay on but in the future if I need a Front End Alignment it would cost the customer extra because of the weld. More

UNINFORMED Brought my Ram in for routine oil change and in response to three factory recalls. Service Rep phones when ready, as promised. However, next day I rec Brought my Ram in for routine oil change and in response to three factory recalls. Service Rep phones when ready, as promised. However, next day I received a text saying one of the recall jobs was unfinished. Why didn’t the Service Rep tell me that when I picked up the truck? More

great Heath Phillips They were wonderful he did great job on the Dodge I please with what they done with it I just don't get into another Heath Phillips They were wonderful he did great job on the Dodge I please with what they done with it I just don't get into another More

Brian was an excellent! Brian Cope was extremely helpful in the truck buying experience. He never pushed me into buying. I told him what I was looking for and he nailed it on Brian Cope was extremely helpful in the truck buying experience. He never pushed me into buying. I told him what I was looking for and he nailed it on the head. I love my truck and would recommend buying a vehicle from him and the staff at Gary Mathews any time you are looking for a new vehicle. More

Cannot give a perfect score I have been to this location many times and always had exceptional service. The last time I went in was a detrimental issue which debilitated my abili I have been to this location many times and always had exceptional service. The last time I went in was a detrimental issue which debilitated my ability to have my vehicle forcing me in a rental for a week (for a 5minute fix) already had it apart just needed the part I requested to order and wire harness clicked back in. and had to extend my rental as my requests were not acknowledged initially due to a lack of communication/understanding. Even though in Lieu of circumstances they still did the best they could. I cannot at this time provide an excellent score but I'm not ready to give up on dealership just yet. We shall see how future service goes. More

Service My truck is used for my business. Bobby made sure the truck was fixed quickly so I valued get back out there. It was covered by warranty as well. My truck is used for my business. Bobby made sure the truck was fixed quickly so I valued get back out there. It was covered by warranty as well. More