Gary Mathews Motors

I DO NO NOT RECOMMEND PAUL HORTON!!! First off I just want to say that I do not believe in giving a bad review without giving a little background to the story along with the full story so First off I just want to say that I do not believe in giving a bad review without giving a little background to the story along with the full story so this review is lengthy. I recently took my car in for service because I had a tire sensor stop working. Luckily it was covered under my warranty and they were able to get my vehicle fixed and back to me the same day. A few days after my visit I received a call from a lady from the dealership wanting to know if I would be interested in getting my vehicle appraised and possibly trade it in for another vehicle. I told her that the phone call was very well timed because I had been shopping around. We scheduled the appointment for the next night once I was off work. She instructed me to go to the new building. We got there about 5 minutes before my appointment because traffic was bad (I like to arrive earlier than that). We walked in to the new building and a gentleman instantly saw us and asked are you here to buy a vehicle today but not in a friendly tone. I told him possibly and that I was contacted by a lady who set up an appointment for me to get my vehicle appraised for a trade in. He then said oh no you’re in the wrong area you need to go to the used car building across the way. I explained to him she told me to come to the new building. So we went over to the used car building and they instructed me to go to the services department. Although once we got over near the services department we realized they closed an hour prior. So we went back into the new building and told someone we had an appointment with Paul because at this point I remembered that the lady told me to ask for Paul. (I guess the mistake on my part was not remembering his name to begin with). Because come to find out the salesman that first spoke with us was Paul. So I suppose Paul did not get the memo that I was meeting with him to get my vehicle appraised. He continued to ask me what kind of vehicle I currently owned, how much I still owed on it, and what I was looking for in a car. He didn’t seem very happy when I told him what I still owed on my vehicle and just gave off a vibe that it was a waste of his time. If I hadn’t spent 30 minutes driving across town to get my vehicle appraised through them I would have walked out because of his attitude. I also continued to explain to him about 3 times that I was looking into possible trading in my vehicle for a smaller suv that was all wheel drive. He then asked for my key and took it over to get appraised. After completing the appraisal he walked back in and told me the value they were willing to give me for my vehicle and then all he asked was what type of car I would be interested in. I explained to him for the 4th time a smaller suv that was all wheel drive. He then went silent as if he didn’t have any recommendations or didn’t want to do a deal with me. I said the only polite thing I could think to say and thanked him and said I would keep looking through their inventory online and see if I could find anything that interested me. I don’t understand why he wasn’t eager enough to assist me in trading in my vehicle or at least giving me a couple recommendations about possible vehicles I may like. In my opinion he works there and he should know the inventory very well. From his initial misguidance of where I should be for my appraisal, him not connecting that I was there for an appraisal and he has an appointment for an appraisal, and that he seemed highly uninterested in assisting me. This is exactly why I do NOT recommend Paul Horton as your salesman. He does not deserve the business. I didn’t realize you were supposed to come to a car lot knowing the exact car that you would like to purchase. I thought the whole point of a salesperson is for them to sell you on a car once you give them a couple guidelines of what you’re looking for. Other than having a warranty on my current vehicle and getting work done for free at this dealership because of my warranty I will never return to this dealership. (On a side not an older gentleman working at the time did walk through and ask if we wanted a water or anything while we waited. He was a very nice gentleman for asking and I wish he would have been our salesman.) More

Straightforward purchase via phone/internet of Ram 1500. Initially sent an email inquiring about internet purchase, dealer fees, and loan interest rates. Unlike most other dealerships that responded with a r Initially sent an email inquiring about internet purchase, dealer fees, and loan interest rates. Unlike most other dealerships that responded with a robo email that answered none of my questions, Rich responded with some answers eventually leading to texts and calls. There was a little miscommunication along the way but worked out. When I arrived for pickup, Ram was waiting fully serviced and gassed. More

Told us it was equipped with navigation. One key should have Untruths told on so many levels. Two trips and still no help. Insurance sold that doesn't cover anything the manufacturer doesn't. One key Untruths told on so many levels. Two trips and still no help. Insurance sold that doesn't cover anything the manufacturer doesn't. One key More

Van Repair As result of bad repair job at Parkway Chrysler, my would not start and we were stranded at I24, Exit 89 on way to doctor. My husband is taking chemo As result of bad repair job at Parkway Chrysler, my would not start and we were stranded at I24, Exit 89 on way to doctor. My husband is taking chemo 110 miles from home. Bobby took care of getting us on the road and getting the van repaired. More

Nothing fixed Took truck to have vibration fixed. Still had vibration. Took to tire shop and they got vibration out. Seat cover still coming unhooked underneath the Took truck to have vibration fixed. Still had vibration. Took to tire shop and they got vibration out. Seat cover still coming unhooked underneath the drivers seat. Have taken my truck there twice to have repairs done in the 2 months that I’ve owned it only to have to repair it myself or have someone else repair it. More

Easy in Easy out Fresh coffee in the waiting room. The personnel keep you appraised of the status. Courteous people throughout the dealership. Prompt service. Clea Fresh coffee in the waiting room. The personnel keep you appraised of the status. Courteous people throughout the dealership. Prompt service. Clean restrooms. Informed answers to questions. More

Crooks I have never seen an alternater go out in 2 years which was done by this location. When called to ask questions got no answer. I have never seen an alternater go out in 2 years which was done by this location. When called to ask questions got no answer. More

Treasured business in our community Gary Mathews practice is honest, true and real. They go above and beyond for their customers. Their staff is friendy, nice and do a good. Gary Mathews practice is honest, true and real. They go above and beyond for their customers. Their staff is friendy, nice and do a good. More

WARRANTY = NO WARRANTY Gas cap warning light and check engine light. Diagnosis: evaporator coil. Ram still in warranty, but “something” chewed through a line. Sorry, warrant Gas cap warning light and check engine light. Diagnosis: evaporator coil. Ram still in warranty, but “something” chewed through a line. Sorry, warranty doesn’t apply. Ordering a part. Will cost me $450+/-. Warranties are like insurance policies: more reasons NOT to pay than to pay. More

60,000 mile servive Took our Jeep Wrangler in for it's 60,000 mile service, (severe duty), and had them replace the rear wiper blade at my request. Took the shuttle serv Took our Jeep Wrangler in for it's 60,000 mile service, (severe duty), and had them replace the rear wiper blade at my request. Took the shuttle service home. When the work was complete the shuttle took me back to pick up the Jeep. Very happy. More