Gary Rome Hyundai

This review is specifically for the service department. For the second time now, I’ve experienced a complete lack of communication and follow-through. After dropping my car off in the morning, I was promis For the second time now, I’ve experienced a complete lack of communication and follow-through. After dropping my car off in the morning, I was promised an update later that day. By 4:45 PM, I still hadn't heard a word and had to call them myself. While this visit was slightly less stressful than my first 'nightmare' experience, the service consistently underdelivers. I would not recommend this location for vehicle service. The location seems to be focusing on clients waiting there and not giving a single dime about those who drop off vehicles. More

Buying a car is super stressful. Everyone is very professional, but the final "deal" paperwork is skimpy and nothing is itemized in your "final discount," so you just aren't sure abo Everyone is very professional, but the final "deal" paperwork is skimpy and nothing is itemized in your "final discount," so you just aren't sure about what's happened. Bottom line is the house always wins in car sales, so you've got to be really careful. I don't place this on the individual salesman. He did a great job. The decision to be a little cloudy about the negotiation is clearly a dealership practice. More

Fast service work completed as promised in a timely manner comfortable waiting area pleasant employees manner comfortable waiting area pleasant employees More

Gary Rome Phillip Brecher Special thanks to Phil on Sunday, March 22. I arrived at noon to Gary Rome Hyundai to look at a pre-owned EV with just 45 minutes to spare. Phil took me for a test ride, ans Sunday, March 22. I arrived at noon to Gary Rome Hyundai to look at a pre-owned EV with just 45 minutes to spare. Phil took me for a test ride, answered my questions and was very knowledgeable about the vehicle. I had never driven an EV before and in that short time I realized an EV may be the car for me. It is all thanks to Phil. Thank you, Mr. Brecher! Lorri Cetto, Easthampton More

Great experience with Norm. We actually had a lot of laughs! Must have been at least as much fun as Cheers! Here's hoping the car is everything we think it is and a long We actually had a lot of laughs! Must have been at least as much fun as Cheers! Here's hoping the car is everything we think it is and a long and happy life is what we get with it. Nice to meet the dogs and Gary too! More

Everything was fine until I left the lot with my new car and noticed an hour later that the mudguards I paid to have installed were never put on the car. and noticed an hour later that the mudguards I paid to have installed were never put on the car. More

Both of the service reps I met with were very friendly, courteous and helpful. It’s always a pleasure dealing with GaryRome Hyundai, from their sales rep right on down. I’ve already gotten two cars from sa courteous and helpful. It’s always a pleasure dealing with GaryRome Hyundai, from their sales rep right on down. I’ve already gotten two cars from sales rep, Phil Bretcher. He’s the best! More

Upon arrival. Alyssa greeted me and went over everything I had scheduled. And checked for any recalls or updates on my vehicle. And approximately how long it would Alyssa greeted me and went over everything I had scheduled. And checked for any recalls or updates on my vehicle. And approximately how long it would take More

Went in for an oil change tire rotation everything went perfect. It was quick. I waited. The service department kept me informed every step of the way had my car pulled up after being car washed and sent m perfect. It was quick. I waited. The service department kept me informed every step of the way had my car pulled up after being car washed and sent me on my way. More

I have always had great service at Gary Rome Hyundai. Alyssa is attentive, knowledgeable, professional, always listens to concerns and my car was ready in a timely manner. Whether it's an oil change or a Alyssa is attentive, knowledgeable, professional, always listens to concerns and my car was ready in a timely manner. Whether it's an oil change or a major repair, I highly recommend Gary Rome for your service needs. More