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Gary Rome Hyundai

Holyoke, MA

4.7
1,378 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,378 Reviews of Gary Rome Hyundai

December 31, 2025

Service department went above and beyond to get me in to replace my horn. Bri was awesome beyond words. More

by cyal8r1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bri
Dec 31, 2025 -

Gary Rome Hyundai responded

We are so grateful for your feedback! Thank you for choosing Gary Rome Hyundai and for sharing your appreciation for Bri and the team!

December 30, 2025

My salesman Michael is very knowledgeable about the cars and gives alot of information about the vehicle and is soo helpful and nice. Thank you!!! Tammy More

by tammy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Fenton, Michael Davenport
Dec 30, 2025 -

Gary Rome Hyundai responded

Hi Tammy! We are so happy you had such a positive experience with Michael, and we hope you will return to Gary Rome Hyundai for all of your future auto needs. Thank you!

December 29, 2025

I was treated with respect and as my first lease experience everything was smooth. Maria my sales rep and Gary were great and i couldn't have asked for a better car purchase location. Thank you More

by Natalilpz09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Rome, Keith Brecher, Maria LePage, Chris Fenton
Dec 30, 2025 -

Gary Rome Hyundai responded

Hi Natali! Thank you for choosing Gary Rome Hyundai. We're glad Maria and Gary made your first lease experience smooth. Safe travels!

December 26, 2025

My service representative Brianna is amazing, she is always on top of everything and keeps me notified of what's happening with my car More

by Mark Moynihan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna at service desk, Robert Gourde
Dec 26, 2025 -

Gary Rome Hyundai responded

Hi Mark, we're lucky to have Brianna on our team, and we'll make sure to share your appreciation with her. Thank you for choosing Gary Rome Hyundai!

December 21, 2025

EXTREMELY long wait time for just an oil change and tire rotation ( 11:30 appointment) arrived at 11:00, did not leave dealership until 1:35. On another visit to dealership spoke to them about a trade in on More

by sinbadvett1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
Jan 02, 2026 -

Gary Rome Hyundai responded

Thank you for your feedback, and we apologize for the long wait during your service visit and for the frustration surrounding your trade-in experience. This is not the experience we want for our customers. We appreciate you bringing this to our attention and would welcome the opportunity to review this further and work toward a better outcome, if you can please reach out with your contact information. Thank you again.

December 11, 2025

Service department is very accommodating with scheduling appointments. Brianna very thorough in explaining process. Kept me informed on status of repair. The entire service staff works as a well-oiled team. More

by patmackeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna, Service Dept
Dec 11, 2025 -

Gary Rome Hyundai responded

Thank you for the kind words! We are so pleased to hear that you enjoyed working with Brianna and our Service Department. We will be sure to pass along your praise. See you next time at Gary Rome Hyundai!

December 11, 2025

Came in for oil change and tire rotation. Greeted by Megan with a very happy and professional personality . I had a question about the clock and she showed me how to properly set it. Very ple More

by lemire71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Maiolo
Dec 11, 2025 -

Gary Rome Hyundai responded

Thank you for sharing your experience, especially your kind words about Megan! We’ll pass along the kudos! See you next time at Gary Rome Hyundai!

December 10, 2025

I had a great experience purchasing my car. Robert was wonderful to work with and would recommend them. More

by Amyscribner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Gourde
Dec 10, 2025 -

Gary Rome Hyundai responded

Hi Amy! Thank you for your wonderful feedback! We're delighted to hear you had a great experience with Robert and our team. We look forward to serving you again at Gary Rome Hyundai! Safe travels!

December 04, 2025

Gary Rome fully understands customer service and satisfaction. All personnel are courteous and helpful. Today I had my 23 Elantra serviced. From driving into the service area to the wait time all More

by Beeno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Rome, Keith Brecher, Nikki Lussier
Dec 05, 2025 -

Gary Rome Hyundai responded

Thank you for your kind words! We're delighted to hear you had an exemplary experience at Gary Rome Hyundai. We look forward to assisting you again in the future! Safe travels!

Dec 05, 2025 -

Beeno responded

Gary Rome acts in a higly philantrophic manner toward the Western Mass community it serves from scholarships to winning a car.

December 02, 2025

Friendly, knowledgeable salespeople Interested in what I wanted and also my spouse’s needs. Took their time explaining the car’s features and was able to test drive several vehicles new and preowned More

by laura.meara
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Brecher, Phillip Brecher, Nikki Lussier
Dec 02, 2025 -

Gary Rome Hyundai responded

Laura, we are happy to hear the team at Gary Rome Hyundai made sure you and your spouse's needs were met during your search! It's wonderful you appreciated their patience and thoroughness. Enjoy your new car!