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Gary Rome Hyundai
Holyoke, MA
1,364 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,364 Reviews of Gary Rome Hyundai
December 21, 2025
EXTREMELY long wait time for just an oil change and tire rotation ( 11:30 appointment) arrived at 11:00, did not leave dealership until 1:35. On another visit to dealership spoke to them about a trade in on rotation ( 11:30 appointment) arrived at 11:00, did not leave dealership until 1:35. On another visit to dealership spoke to them about a trade in on my 2021 Palisade which is in like new condition and very low miles on it and was offered such a low offer it wasn’t even worth a conversation. More
by sinbadvett1
Employees Worked With
Service advisor
December 11, 2025
Service department is very accommodating with scheduling appointments. Brianna very thorough in explaining process. Kept me informed on status of repair. The entire service staff works as a well-oiled team. appointments. Brianna very thorough in explaining process. Kept me informed on status of repair. The entire service staff works as a well-oiled team. Friendly. More
by patmackeb
Employees Worked With
Brianna, Service Dept
December 11, 2025
Came in for oil change and tire rotation. Greeted by Megan with a very happy and professional personality . I had a question about the clock and she showed me how to properly set it. Very ple Greeted by Megan with a very happy and professional personality . I had a question about the clock and she showed me how to properly set it. Very pleasant experience at this dealership and Megan was wonderful to work with. More
by lemire71
Employees Worked With
Paul Maiolo
December 04, 2025
Gary Rome fully understands customer service and satisfaction. All personnel are courteous and helpful. Today I had my 23 Elantra serviced. From driving into the service area to the wait time all satisfaction. All personnel are courteous and helpful. Today I had my 23 Elantra serviced. From driving into the service area to the wait time all was service was exemplary. More
by Beeno
Employees Worked With
Gary Rome, Keith Brecher, Nikki Lussier
December 02, 2025
Friendly, knowledgeable salespeople Interested in what I wanted and also my spouse’s needs. Took their time explaining the car’s features and was able to test drive several vehicles new and preowned I wanted and also my spouse’s needs. Took their time explaining the car’s features and was able to test drive several vehicles new and preowned More
by laura.meara
Employees Worked With
Keith Brecher, Phillip Brecher, Nikki Lussier
November 22, 2025
The service writer was very knowledgeable & courteous. The service was done in a quick & efficient manner. A alignment shop told me a needed tie rods. Gary Rome tech said me front end was in excellent sha The service was done in a quick & efficient manner. A alignment shop told me a needed tie rods. Gary Rome tech said me front end was in excellent shape. A honest shop. More
by PJ of SH
Employees Worked With
Sam O'Neil
November 16, 2025
This is the second vehicle we purchased from Gary Rome Hyundai, both times with Phillip Brecher as our sales Consultant. Everybody in the dealership is friendly and professional, from the owner to the man Hyundai, both times with Phillip Brecher as our sales Consultant. Everybody in the dealership is friendly and professional, from the owner to the managers to the office staff and to the floor staff. Phillip makes you comfortable and takes the time to carefully explain everything and to thoroughly answer all of your questions. I don't think we'll ever buy a car from another dealership! More
by SnakeDoctor
Employees Worked With
Gary Rome, Chris Fenton, Phillip Brecher
