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Gary Rome Hyundai

Holyoke, MA

4.7
1,412 Reviews
Call Dealership (888) 637-4279
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150 Whiting Farms Road

Holyoke, MA

01040

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1,412 Reviews of Gary Rome Hyundai

June 30, 2026

My entire experience was amazing. Robert was professional and extremely helpful. This was the smoothest car buying experience I have ever had! More

by Sdfalzone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Gourde
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Jun 30, 2026 -

Gary Rome Hyundai responded

It's awesome to hear Robert made your car-buying experience so smooth and enjoyable! Thank you for choosing Gary Rome Hyundai and for sharing your feedback. We wish you many safe miles ahead!

June 28, 2026

Alyssa was super helpful and guided me towards the best repair path for my car More

by D-LAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Covington, Robert Kosior, Maria LePage, Phillip Brecher, Michael Davenport, Karissa Leduc, Nikki Lussier, Norman Caruolo, Robert Gourde, Christian Jimenez
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Jun 29, 2026 -

Gary Rome Hyundai responded

Hi Lavelli! Thank you for leaving us this five-star review and for your kind words about Alyssa from our service team at Gary Rome Hyundai! We'll see you next time!

June 24, 2026

Went in for a State Inspection, but got a "fail" because one safety item, a lighting device wasn't working. However, the device (daytime running light) is not a required safety lighting device to be inspec More

by jimv000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 24, 2026 -

Gary Rome Hyundai responded

Thank you for sharing your experience. We understand how frustrating it is to have an inspection fail, especially when you believe the item should not have affected the outcome. We take concerns like this seriously and would appreciate the opportunity to review the inspection with our team to ensure everything was handled correctly. Please reach out to Todd DiBiasi, Service Director at 413-420-8067 so we can look into your specific situation and discuss it with you directly.

June 22, 2026

Excellent dealership-bought two cars there-great service department-nice friendly people-welcoming and knowledgeable More

by harriedlarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bonavita
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Jun 23, 2026 -

Gary Rome Hyundai responded

Hi Larry! Thank you for your loyalty and kind words! We truly appreciate your business, and we'll see you next time at Gary Rome Hyundai!

June 19, 2026

My car was done in a timely manner and the shuttle service was great and n time. More

by Purplecats1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa
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Jun 19, 2026 -

Gary Rome Hyundai responded

Thank you for sharing your experience! We appreciate you trusting the Gary Rome Hyundai team with your vehicle and hope you won't hesitate to reach out if we can be of service again in the future!

June 13, 2026

Service was great. Alyssa was great and so everyone else. Took me right in . I was there for a recall on my Tucson. Will recommend Gary Rome to all friends and family More

by rocketts2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Gourde
Report | Print
Jun 13, 2026 -

Gary Rome Hyundai responded

Thank you for your kind words! We're glad Alyssa and our team provided a great experience and got you in quickly for your Tucson recall. We truly appreciate your recommendation and look forward to seeing you again!

June 12, 2026

It’s the number one dealer ship period! Well organized and very respectful to all customers, very happy 😃 More

by CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria LePage
Report | Print
Jun 13, 2026 -

Gary Rome Hyundai responded

Thank you for the five-star review, CC. We're glad you felt respected and valued throughout the car-buying process. Your kind words made our day here at Gary Rome Hyundai!

June 09, 2026

Went in for a safety recall on 3rd seat airbags . What told its all set but they did not do the recall. Good job More

by Parks432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd
Report | Print
Jun 09, 2026 -

Gary Rome Hyundai responded

Thank you for bringing this to our attention. We apologize for the confusion and frustration. A recall visit should result in clear communication about what was completed and any outstanding items. We'd appreciate the opportunity to review what happened and address your concerns. Please contact us directly so we can look into this further and work toward a resolution.

Jun 09, 2026 -

Parks432 responded

The conversation with Todd the service Manager 2 weeks ago was that our vehicle wasnt leaving your lot till this recall was resolved. Found out today that the 3rd row airbag recall has no remedy and i have 4 children which 2 sit in the backseat daily. I wont this to be known publicly bot to be handled behind closed doors!

June 06, 2026

I recently went to buy my first car after my starter family car I inherited broke down. Luis was really sweet and made sure I felt heard and that all of my questions were answered. The car I bought was More

by Happy Customer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Brignoni
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Jun 07, 2026 -

Gary Rome Hyundai responded

We're so happy you found us! It's wonderful to hear that Luis took such good care of you and made your first car buying experience a smooth one. Enjoy your new car, and thank you for the recommendation! - Gary Rome Hyundai

June 03, 2026

I dealt with Paul bonovita simply the best awesome! !!!!!!it was a pleasure!!!!!!!very good!! More

by Vcal2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Bonavita, Karissa Leduc
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Jun 03, 2026 -

Gary Rome Hyundai responded

Thank you for your review! We're thrilled to hear that Paul provided such an awesome experience. It was a pleasure working with you and we appreciate your business!

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