Gary Rome Hyundai

I went to Gary Rome to look at a used vehicle, I had the pleasure to work with Bob "Bobby" whom showed me different options and I walked out purchasing a brand new car. This was a wonderful trip to Gary Rom pleasure to work with Bob "Bobby" whom showed me different options and I walked out purchasing a brand new car. This was a wonderful trip to Gary Rome More

Megan is an asset to the Gary Rome service department. She is always helpful and friendly. She is always helpful and friendly. More

The Absolute Best Dealership in Western Mass. very knowledgeable staff. Friendly staff always there to help assist you with anything you need. very knowledgeable staff. Friendly staff always there to help assist you with anything you need. More

Brianna is pleasant, knowledgeable, and helpful. She was efficient and professional. Clearly, she knows what she is doing. She was efficient and professional. Clearly, she knows what she is doing. More

Megan in service was great, she took time to explain everything in detail to me everything in detail to me More

Because my 2024 Hyundai ELANTRA is only two years old, I was supposed to get a free oil change. I ended up paying $520. I was told that yearly, certain things must be done to my car. I previously had a 2018 was supposed to get a free oil change. I ended up paying $520. I was told that yearly, certain things must be done to my car. I previously had a 2018 ELANTRA for six years, and never had this happen to me with that car. I was never told that these things must be done every year. When I went for an oil change on my 2018 ELANTRA, that's all I got unless an issue was found. I have less than 3000 miles on my car. $520 is an awful lot of money! I believe I was needlessly talked into this. I could have declined, but I said to go ahead and do it because I was told it was necessary to have it done. But now thinking of it all, I am very upset, I almost feel as if I have been scammed, and now have a very low opinion of this dealership. More

My entire experience was amazing. Robert was professional and extremely helpful. This was the smoothest car buying experience I have ever had! Robert was professional and extremely helpful. This was the smoothest car buying experience I have ever had! More

Alyssa was super helpful and guided me towards the best repair path for my car repair path for my car More

Went in for a State Inspection, but got a "fail" because one safety item, a lighting device wasn't working. However, the device (daytime running light) is not a required safety lighting device to be inspec one safety item, a lighting device wasn't working. However, the device (daytime running light) is not a required safety lighting device to be inspected according to the Massachusetts RMV and Massachusetts Vehicle Check. Daytime running lights is equipment that is not even on many vehicles registered in Massachusetts. I attempted to have this lighting device fixed at Gary Rome Hyundai back in January, but was given an estimate of approximately $1000 to get this lighting device back in operation. I believe this was an error on the inspector's part at Gary Rome and when I challenged this I wasn't given the time of day. More