Gary Rome Hyundai

Very Disappointed I drove out of my way to go to Gary Rome for service because, in the beginning, they were very helpful and friendly. Then when I started having some a I drove out of my way to go to Gary Rome for service because, in the beginning, they were very helpful and friendly. Then when I started having some annoying issues, they were still relatively friendly but much less helpful. Door panels started rattling and the passenger seat seemed like it was going to shoot out the moonroof because it was shaking so bad. I probably visited 15 times since the beginning of the year and not only did the fixes they attempt not solve the problems, but the most common phrase I heard was "there's nothing else we can do". That's pretty discouraging. Even after escalating to the service manager, nothing changed. I cannot recommend. So much frustration over such seemingly small issues. More

Excellent experience! Excellent service! The dealer met all my expectations. I did not feel I was being jipped. They were honest people trying to help me out in purchasing Excellent service! The dealer met all my expectations. I did not feel I was being jipped. They were honest people trying to help me out in purchasing a car that was right for me and my budget. Jason was a great sales man! 2 thumbs up! More

GREAT!! The staff were very friendly and helpful. Susie was honest and understanding of what I needed Keith was friendly and was extremely helpful in making t The staff were very friendly and helpful. Susie was honest and understanding of what I needed Keith was friendly and was extremely helpful in making this possible.the environment was comfortable and the workers were awesome. I would definitely recommend Gary Rome to friends and family. I left this experience very happy. More

excellent experience John is excellent. It was only two days from when I test drove and signed paper work. I NEVER once was pressured. He took the time when I picked my c John is excellent. It was only two days from when I test drove and signed paper work. I NEVER once was pressured. He took the time when I picked my car to go over everything. I went back a couple days later to get my inspection sticker and John was working he actually came in and got me after it was all set. He didn't need to that but he did. I could go on and on. I will only buy my cars from Gary Rome. Great job to all :) More

Best vehicle purchase experience Well I gotta give John both thumbs up. He came over and let us know he was there and offered up some great deals. He never pushed us toward one or an Well I gotta give John both thumbs up. He came over and let us know he was there and offered up some great deals. He never pushed us toward one or another. The process from test driving and and signing he made us feel at ease. He worked for us and for our needs rather then worrying about his sales. He worked with others at the dealership and made it a great experience for me. It was simple 2 day turn around from myself test driving to driving away in my CPO 2011 sonata. I'd like to say thank you Gary Rome for your valued employees and john for making it a smooth transition. More

My new care My Salesman was John Linnehan and I can not say enough about him. Everyone from Gary, to Kieth and especially John went above and beyond to help me t My Salesman was John Linnehan and I can not say enough about him. Everyone from Gary, to Kieth and especially John went above and beyond to help me to get into a 2014 Hyundai Elantra. I could not have asked for better service or respect from them. Without a doubt they are TOP SHELF!!! More

2014 Sonata SE Two weeks ago I got a call from Gary Rome Hyundai after making inquiries on-line. I informed them that I didn't need a car right away, that I was sho Two weeks ago I got a call from Gary Rome Hyundai after making inquiries on-line. I informed them that I didn't need a car right away, that I was shopping around and looking for the best deal. I went to the dealership and met with Larry Goldberg. He's very personable and dynamic and I felt completely at ease. I left there on a Friday getting a fabulous deal on a 2014 Sontata SE, fully loaded, and picked it up the following Monday. And, an added bonus of a large cooler on wheels and a gas grill - free. All of the employees are friendly, professional and generous with their time and information. It's quite apparent that the staff are treated very well and they like and respect Gary very much. I am extremely happy that I choose GR as my dealership! Susan Turnbull West Springfield, MA More

Used car purchase Arrived at the dealership to test drive a CPO Hyundai Elantra. After the drive I decided that the car, its features, and price were just what I was l Arrived at the dealership to test drive a CPO Hyundai Elantra. After the drive I decided that the car, its features, and price were just what I was looking for. At no time during the visit did I ever feel any pressure from any of the staff at Gary Rome. As it turned out I ended up buying a Hyundai Sonata instead of the Elantra. Even though the paper work had already been put together for the Elantra the sales person had no objection to starting over for the Sonata. A thoroughly pleasant buying experience. Would recommend this dealership as well as the sales person (John Linnehan) to anyone looking to buy a Hyundai. More

Gary Rome My dealing with the pros at Gary Rome was extremely gratifying. No stress and no hassle. Every question was answered in a professional and personnel a My dealing with the pros at Gary Rome was extremely gratifying. No stress and no hassle. Every question was answered in a professional and personnel attitude with everyone I met from Mark my salemane to his co-workers in finance,service and even Garythe owner was very welcoming of me. I would recommend Gary's dealership and my experience with Mark Baron to anyone interested in purchasing a new ride. Great job by his staff! More

I was given back an unsafe car to drive My car went in for 15k miles service. Picked up the car to be told that the car has a blown strut and that's the vibration I'm feeling in the front e My car went in for 15k miles service. Picked up the car to be told that the car has a blown strut and that's the vibration I'm feeling in the front end of the car. I was told that the strut is on indefinite back order, and it's covered by warranty so it has to be a genuine Hyundai part installed. I was lied to and told this was safe to drive while we wait an "indefinite" time for the new strut to arrive. Indefinite because the strut is on indefinite back order.. Turns out not only is this car not safe, its doing damage to my tires. The very RUDE and unhelpful service manager Kevin Schechterle told me all he could do for me was give me an enterprise rental car to drive. Problem with that is, Enterprise charges $150.00 block on my debit card until he car is returned. Money I don't have. Kevin Schechterle seems to think that since he offered me an impossible solution which I can't afford, this relieves the dealership and himself of any and all responsibility for the damage to my tires and possible danger to me if the strut gives out. I should have never been given back my car to drive with a blown strut on it, and shouldn't have been told it's safe to drive when it's doing damage to my tires and could cause an accident if the strut completely lets go. I am so disappointed in the service here. It used to be really good, but since the arrival of Kevin Schechterle as the manager, the service has completely gone down hill. This is not the first time he's been rude to me, and I've had to get Hyundai corporate offices involved to resolve problems. This should not have to be the case. I'm very very disappointed. More