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Gary Rome Hyundai

Holyoke, MA

4.2
1,331 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,331 Reviews of Gary Rome Hyundai

November 02, 2011

Allthough the dealership is a hour from my house, I decided to visit Gary Rome Hyundai because it was the only dealership in the area that had a fully loaded Marathon Blue Veloster. I decided to lease More

by virtualbisson2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Watt
October 28, 2011

MY HUSBAND AND I HAVE PURCHASED 4 NEW VEHICLES FROM JOHN. WE ALSO HAVE ALL THE SERVICE ON PAST AND PRESENT VEHICLES AT THIS DEALERSHIP. WE CANNOT SAY ENOUGH GOOD THINGS ABOUT BOTH THE SALES AND SERVICE DEPAR More

by ddow1948
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JOHN, John Linnehan
October 27, 2011

I have used this service department over the past 9 years, and have always been very satified with their service. I have purchased 2 vehicles which are still in use a 2002 Hyundai Elantra, and a 200 More

by Patbobrx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several different employees over the past 9 years
October 23, 2011

I had such a great experience at Gary Rome. I really just went in to "look" but then fell in love with the new Sonota Hybrid! Keith took the time to let me drive multiple different vehicles to make sur More

by barbwire2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Brecher, Keith Brecher
October 04, 2011

Every person at Gary Rome's dealership that i had to deal with were great, from the salesman MARK to the people behind the service desk ,the cashier and when i call to make an appointment keep up the good wo More

by reggies18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Baron, Philip Lombardi
September 29, 2011

I have been waiting for almost two months for a decision to be made on a repair to my automobile which is still under warranty. Carlos Rivera, the service manager, does not return any of my calls. I conta More

by nlmillette
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Carlos Rivera
Oct 14, 2011 -

Gary Rome Hyundai responded

Mrs.Millette, I am glad you gave us the opportunity to work with you. I am sorry for the delay in getting back to you. We have, per our conversation, set an appointment for you on 10/19/2011 with a loaner vehicle to have the factory rep inspect your vehicle. I am confident we can come to a positive resolution for the concern on your vehicle. I look forward to seeing you on the 19th. Thank you again Carlos

September 14, 2011

I Love dealing with Gary Rome Hyundai, Bill was the perfect Sales Consultant. He made sure that I purchased the best Santa Fe that met my needs. Dominic the business manager made the paper work very More

by Sharon367
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Watt, Dominic and Cliff
September 01, 2011

This was a great buying experience, I got the vehicle I wanted at a price I couldn't beat elsewhere. Glen was great to deal with as well was the F&I department. I was able to test drive the vehicle for a c More

by dave11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Call
August 29, 2011

I had called the Gary Rome and I got Glenn Call. He was very friendly and knowledgeable of the Genesis I was interested in. His overall concern was to make sure I was 100% satisfied, and I was.I would defi More

by rw061497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Call
July 22, 2011

I went by myself yesterday after work to test drive a new Santa Fe. I ended up buying it an hour later! which is a move that is completely out of character for me. I have never gone to a dealership and NOT b More

by kzucco612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John L., John Linnehan
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