Gary Rome Hyundai

Great experience. Jason was excellent and very easy to work with. Test drove on a Saturday and picked the car up on Tuesday. When minor issues came up, they were willing to fix the problem with no quest work with. Test drove on a Saturday and picked the car up on Tuesday. When minor issues came up, they were willing to fix the problem with no questions asked. Would recommend this dealership to anyone. More

This is the most Wonderful dealership experience we have ever had. They are welcoming, no pressure, relaxing, they explain everything in detail. After dealing with the sales people, if you have the wond ever had. They are welcoming, no pressure, relaxing, they explain everything in detail. After dealing with the sales people, if you have the wonderful experience of dealing with Gary Rome and his dog Jack that experience is the best of all. Gary is wonderful to talk with and he is more than willing to let you have one on one with Jack, he's a trip, what a wonderful dog, great personality. Anyone looking for a great dealership to deal with go to Gary Rome in Holyoke, Ma. You can't ask for more friendler people and the whole experience was so easy and calming. I can't say enough geat things about Gary Rome. Even if you go there after your purchase they still remember you and welcome you with smiles. Awesome. Thanks Bill and Sally Emerson More

It was a pleasure to deal with Gary Rome Hyundai's staff again. Philip Lombardi was very considerate and personable as I worked through the decision-making process. The car (07 Kia Sportage) that he showed again. Philip Lombardi was very considerate and personable as I worked through the decision-making process. The car (07 Kia Sportage) that he showed me was exactly what I was looking for. Even though it was the very first car at which I looked in my search, Philip was patient and not too pushy (which would have been a definite turn-off for me) as I hunted up and researched seven other possibilities at different dealerships. He was also very helpful -- allowing me to take the car for a couple of hours to try it out on my mountain and have my mechanic check it over thoroughly. In the end, I chose to purchase the Kia from Phil partly due to his positive and understanding attitude and also because I have overall confidence in dealing with Gary Rome Hyundai. Service on my previous vehicle (02 Santa Fe)had been superb at Gary Rome. Jason was also great to deal with - very gentlemanly and clear in his explanation of paperwork. The managers were friendly and welcoming. The whole atmosphere of Gary Rome is customer-oriented, and I am very glad to consider them my main source for cars and service! Happily.... More

I bought a 2008 Hyundai Elantra from Gary Rome Hyundai, at the advice of my insurance agent. When the time came for me to look at a new car, Gary Rome is the place I went. At the same time that I was loo at the advice of my insurance agent. When the time came for me to look at a new car, Gary Rome is the place I went. At the same time that I was looking at a Sonata, I was having my Elantra serviced. Both from the service and the sales sides of things, it was a great experience. The service people were all friendly to the max (as the kids used to say), knowledgeable, and helpful. They identified the problem and corrected it in a very short time, and explained to me what had been done. As far as the sales side of things goes, Keith Brecher was excellent. He found out what I was looking for, and showed me a number of options to consider. He took me for a test drive, explaining where all the equipment for the car was, and how it operated (lights, wipers, mirror and seat adjustments). He then sat down with me and went over financing, insurance, down payment, and current incentives, because, of course, once I drove the car I decided I wanted to buy it. When we were arranging financing, I informed him that I wanted to put a large amount down on the car, bringing my monthly payments to a more manageable amount. He actually drove me back to Enfield so that I could get a bank check in the amount I wanted to put down. This made it so that I could complete all the paperwork I needed that day, rather than having to go back a second day with the check. From start to finish, he made my car buying experience great. With its bright, clean, airy atmosphere, bright, friendly, knowledgeable people, both sales and service, with its wide selection of inventory, with its great pricing, and with so much more, Gary Rome Hyundai is the dealership I would recommend above any other. I have purchased two cars from them now, and if I ever need another one, I know where I am going to go. More

I couldn't of had a better experience purchasing my new car. The staff was welcoming and friendly from the moment I walked inside. The sales man I worked with, Paul Shannon, was receptive to my specific ne car. The staff was welcoming and friendly from the moment I walked inside. The sales man I worked with, Paul Shannon, was receptive to my specific needs and wants. He presented all my options to me for financing, the option to lease, and walked me through the different features on the different sedans. When I picked up the car everything was ready for me. Paul walked me through setting up my bluetooth and other features in the car (XM radio, cruise control, etc). All in all it was a pleasant experience and I will return to Gary Rome Hyundai to purchase my next car! More