Gary Rome Hyundai
Holyoke, MA
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1,399 Reviews of Gary Rome Hyundai
I have used this service department over the past 9 years, and have always been very satified with their service. I have purchased 2 vehicles which are still in use a 2002 Hyundai Elantra, and a 200 years, and have always been very satified with their service. I have purchased 2 vehicles which are still in use a 2002 Hyundai Elantra, and a 2007 Tucson. My experience with Gary Rome's service department is that they are always polite, accommodating and factual. More
I had such a great experience at Gary Rome. I really just went in to "look" but then fell in love with the new Sonota Hybrid! Keith took the time to let me drive multiple different vehicles to make sur just went in to "look" but then fell in love with the new Sonota Hybrid! Keith took the time to let me drive multiple different vehicles to make sure I was testing all my options (it was hard to think of going from a V8 to a hybrid!) But I feel in love with it and Keith worked to get me exactly what I wanted for my trade and got me a super low interest rate!! Had a great great experience! Thanks Gary Rome! More
Every person at Gary Rome's dealership that i had to deal with were great, from the salesman MARK to the people behind the service desk ,the cashier and when i call to make an appointment keep up the good wo with were great, from the salesman MARK to the people behind the service desk ,the cashier and when i call to make an appointment keep up the good work REGINALD SMITH More
I have been waiting for almost two months for a decision to be made on a repair to my automobile which is still under warranty. Carlos Rivera, the service manager, does not return any of my calls. I conta to be made on a repair to my automobile which is still under warranty. Carlos Rivera, the service manager, does not return any of my calls. I contacted Hyundai's Customer Connect and was told they spoke with Mr. Rivera and I was to contact him to set up an appointment for the district service manager to view my car in person. I left a message on Mr. Rivera's voice mail two days ago which he has not yet responded to. I can't set up appointments with a man who never answers his phone or phone messages. The warranty on the repair is about to run out. I am beginning to think this is a stall technique to avoid covering the cost of the repair. This is a very poor way to do business. I will not buy an automobile from this dealer in the future, nor recommend this dealer to anyone else. More
I Love dealing with Gary Rome Hyundai, Bill was the perfect Sales Consultant. He made sure that I purchased the best Santa Fe that met my needs. Dominic the business manager made the paper work very perfect Sales Consultant. He made sure that I purchased the best Santa Fe that met my needs. Dominic the business manager made the paper work very quick and easy. I highly recommend Gary Rome, they made my experience very pleasant. More
This was a great buying experience, I got the vehicle I wanted at a price I couldn't beat elsewhere. Glen was great to deal with as well was the F&I department. I was able to test drive the vehicle for a c wanted at a price I couldn't beat elsewhere. Glen was great to deal with as well was the F&I department. I was able to test drive the vehicle for a couple hours without any question and the followup was superb. I would recommend to anyone who's buying a new vehicle used or new to certainly give Gary Rome an opportunity! Thanks again D. Anderson More
I had called the Gary Rome and I got Glenn Call. He was very friendly and knowledgeable of the Genesis I was interested in. His overall concern was to make sure I was 100% satisfied, and I was.I would defi very friendly and knowledgeable of the Genesis I was interested in. His overall concern was to make sure I was 100% satisfied, and I was.I would definitely recommend Gary Rome because of the service Glenn provided me. Thanks a lot Glenn, it was a pleasure buying my Genesis from you. Ryan Walker. More
I went by myself yesterday after work to test drive a new Santa Fe. I ended up buying it an hour later! which is a move that is completely out of character for me. I have never gone to a dealership and NOT b Santa Fe. I ended up buying it an hour later! which is a move that is completely out of character for me. I have never gone to a dealership and NOT been hassled. Gary Rome was the most amazing I have ever been to. I walked in and asked John to test drive a Santa Fe, he of course was more than willing to help. After driving John asked me what my position was and what my intentions were. I told him I was not buying today and was simply inquiring. I firmly believe that because John was so helpful, was so educated in his cars on the lot, and NOT pushy, that was the reason I bought the car when and as fast as I did. I showed up late and John stayed later than his shift and then also came in the next day, his day off, to finish up all of the little details for me and to get everything taken care of as fast as I was hoping. I totally recommend the dealership and most inportantly I recommend John L. for helping anyone buy a car and in the Western MA area. Kate-Westfield, MA proud new owner of a 2011 Santa Fe!! More
I called for parts for my 2004 Hyundai Santa Fe. I spoke with Joshua Calkins and he was friendly, knowledgeable and took his time to go to the lot to look at a part that I was ordering. His EXCELLENT custom with Joshua Calkins and he was friendly, knowledgeable and took his time to go to the lot to look at a part that I was ordering. His EXCELLENT customer service far exceeds any of the local dealer in Wilmington, De. He is the reason I will continue to call Gary Rome for all my part needs. It was a pleasure to speak with him. More
I visited Gary Rome Hyundai after losing my car in the tornado in June. My car was totalled as part of the damage. When I arrived at this dealership every one I interacted with including sales and finan tornado in June. My car was totalled as part of the damage. When I arrived at this dealership every one I interacted with including sales and finance really went out of their way to make this the best situation it could be. This is my third purchase of a brand new car and Gary Rome Hyundai is the only place to buy a vehicle as far as I am concerned. I will be returning there in the future since their kindness, knowledge and willingness to help was overwhelming. I truly had an amazing experience and would recommend this dealership to anyone. More






