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Gary Rome Hyundai

Holyoke, MA

4.7
1,398 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,398 Reviews of Gary Rome Hyundai

September 04, 2025

made app oil change for comp oil change last one checked to see if still covered told I was when arrived told I was 18 days out of warranty was not happy because I new I was close that,s why I asked decline More

by fitzgeraldrb
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
for got
Sep 05, 2025 -

Gary Rome Hyundai responded

I'm sorry to hear about the confusion regarding your oil change appointment and warranty coverage. We strive for clear communication, so it's disappointing that this wasn't the case during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Kevin Schechterle - General Manager - 413-420-8066

September 03, 2025

Friendly, professional associates who listen to you and work with you to resolve your issue. Even without an appointment, they work to get the issue resolved as quickly aspossible. Waiting area is wonderfu More

by patmackeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa, Brianna
Sep 04, 2025 -

Gary Rome Hyundai responded

We are thrilled to receive reviews like this! Thank you for choosing Gary Rome Hyundai and for sharing your feedback. See you next time!

August 30, 2025

Alyssa listened to my concerns and explained everything to do with the service. She also made sure I was comfortable and updated me while I waited at the dealership for the service. She was great. More

by stellypoo
Recommend Dealer
Yes
Employees Worked With
Alyssa in the service dept-5
Sep 02, 2025 -

Gary Rome Hyundai responded

We're delighted to hear that Alyssa made your experience a positive one. Thank you for choosing Gary Rome Hyundai and for sharing your feedback!

August 21, 2025

Excellent service excellent work easy to work with Happy customer Good work Fine good excellent More

by Mbconnor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Aug 22, 2025 -

Gary Rome Hyundai responded

Thank you for choosing Gary Rome Hyundai and for sharing your experience. We wish you many safe miles ahead!

August 20, 2025

I find them to be cordial in everyone that I speak with. There waiting area is AWESOME!!!!!!!!!! If I have any more dealings with this company, I hope it is as smooth sailing as this first time! More

by 54flatfoot
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Kosior
Aug 21, 2025 -

Gary Rome Hyundai responded

Thank you for sharing your awesome feedback! We look forward to serving you again at Gary Rome Hyundai.

August 12, 2025

Pleasant experience from the moment we walked into the showroom, was greeted and introduced to our fantastic salesman Bobby. He went above and beyond to make the entire transaction as quick as we needed i More

by coco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian the internet sales associate, Jason Cisek, Robert Kosior
Aug 13, 2025 -

Gary Rome Hyundai responded

We are so grateful for your feedback! It's fantastic to know Bobby and our finance team made your experience smooth and enjoyable. Thank you for choosing Gary Rome Hyundai and for recommending us to others. Safe travels ahead!

August 11, 2025

The service team is usually great, it starts with Gio! Dependable and consistent performance from all. More

by Robert.mcwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar in parts
Aug 12, 2025 -

Gary Rome Hyundai responded

Robert, thank you for sharing your great feedback about Gio and our team! We appreciate your trust in Gary Rome Hyundai and look forward to assisting you again.

July 30, 2025

Friendly, courteous service staff. I was greeted, concerns were discussed and fears were assuaged. Work was completed faster than promised. More

by D-LAVELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa, Andrew, Javon the porter, Tim Ferreira, Gary Rome, Kevin Schechterle, Peter Lustenberger, Robert Rubin, Denise Carr
Jul 30, 2025 -

Gary Rome Hyundai responded

We’re glad to hear our team put your mind at ease and exceeded your expectations at Gary Rome Hyundai. Thank you for the kind words. Safe travels ahead!

July 22, 2025

Woke up to a flat tire so I called my salesman Bobby Kosior who walked me through using my wheel and tire insurance I purchased. So glad I had that extra coverage and the service department was so accom More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kosior
Jul 23, 2025 -

Gary Rome Hyundai responded

We are happy to read such a fantastic review and can't wait to share this feedback with Bobby & the rest of our team. Thank you for choosing Gary Rome Hyundai and for sharing your support. See you down the road!

July 21, 2025

Always a pleasure walking into Gary Rome. Friendly staff, knowledgeable sales and service staff. Online appointment setting is easy to use. Would recommend to anyone. More

by winewithmeg1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Davenport
Jul 22, 2025 -

Gary Rome Hyundai responded

Thank you for the great review! We're glad you enjoy your visits here at Gary Rome Hyundai and appreciate our friendly, knowledgeable team. Safe travels!

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