Gary Rome Hyundai
Holyoke, MA
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1,348 Reviews of Gary Rome Hyundai
Fix recalls quickly Brought my car in for 4 recalls. I was welcomed the recalls were fixed in a timely manner. Shuttle to and from work very convient. Brought my car in for 4 recalls. I was welcomed the recalls were fixed in a timely manner. Shuttle to and from work very convient. More
oil change what can you say about an oil change. Guess I will get discount coupons in the mail in a couple days now that the service is done. Probably expire what can you say about an oil change. Guess I will get discount coupons in the mail in a couple days now that the service is done. Probably expire before service is due again. Never hear anything about Hyundai rewards stuff for loyal customers. More
30k service Good work and customer service. Initially wanted to charge for brake work, but once I talked with them about how long I owned the car and that it was Good work and customer service. Initially wanted to charge for brake work, but once I talked with them about how long I owned the car and that it was certified, they did the brakes for no charge. They stood behind their sale. Good job. More
Awsome They were very pleasant. Was very amazed on the customer service I was givivg. Definitely speechless. Not to often do the dealers stick to there ad. A They were very pleasant. Was very amazed on the customer service I was givivg. Definitely speechless. Not to often do the dealers stick to there ad. And Gary Rome Hyundai did. Will definitely give word of mouth to everyone I know looking to buy a Hyundai. More
Wonderful! Second car leased at this dealership. Both experiences were excellent! Larry is awesome, love my car. Will definitely be back in 3 years when my lease Second car leased at this dealership. Both experiences were excellent! Larry is awesome, love my car. Will definitely be back in 3 years when my lease is up to work with him again. More
Hyundai Elantra Sales rep had recently purchased the same model car and gave a helpful review for my reference. An extended test drive without the sales person presen Sales rep had recently purchased the same model car and gave a helpful review for my reference. An extended test drive without the sales person present was a welcome experience. Everyone from sales to finance to service was very friendly and helpful. More
Marty's car experience I saw my Hyundai Tucson on the Gary Rome website and took a friend with me to see it. From the moment I stepped into the dealership I was impressed wi I saw my Hyundai Tucson on the Gary Rome website and took a friend with me to see it. From the moment I stepped into the dealership I was impressed with the atmosphere. While I was an extremely busy day, I was not ignored. Ed Bourbeau, the general manager invited us to sit in his office while we wait for a consultant. We were offered a test drive which was awesome. My consultant was Jack Eisenstadt. He took time to talk to me, explain about the car and it's features, and the financing process. He made the entire process easy. Jack called early the next morning with the good news that I had been approved. I came in that same day and worked with Keith Beecher to get all the paperwork signed. Keith went over and above to get me the best rate. I was beyond excited to take my Tuson home. Jack got me 8 free changes and took me to the service area to meet everyone and made my first appointment. He got me new front mats for my car.. I made a friend in Jack. I highly recommend him to anyone needing a new or used vehicle. This is definitely a great place to buy a card. More
New lease, New Vehicle I had a great first time leasing experience. Absolutely love my new car. A big thank you to Glen Call for exceeding my expectations. Never expected it I had a great first time leasing experience. Absolutely love my new car. A big thank you to Glen Call for exceeding my expectations. Never expected it to be so easy and stress free. More
It wasn't what I expected. I gave you the five star rating because I'm a "good dobee". I was scheduled for a lube & oil change, a state inspection and a "tires for life" action I gave you the five star rating because I'm a "good dobee". I was scheduled for a lube & oil change, a state inspection and a "tires for life" action. I was told the wait would be 1 1/2 hours. After two hours, I went to the service desk to see what the hold up was. I was told "everything was done except the inspection". After an additional 40 minutes, I went to check again and was told that my tires would not pass inspection and they had to apply for new tires. At this point, I had an 11:30 appointment so they gave a loaner vehicle to go to my appointment. They called me around 4 pm to tell me that my car was ready. Although I was upset about the long wait, I was pleased with the final result which was to see that the "tires for life" actually works. Thank you! More
service They fit me in earlier than expected. the quality of the work is what I have come to expect from the dealership. The employees were polite, friendly They fit me in earlier than expected. the quality of the work is what I have come to expect from the dealership. The employees were polite, friendly, and very professional. More






