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Gary Rome Hyundai

Holyoke, MA

4.4
1,345 Reviews

150 Whiting Farms Road

Holyoke, MA

01040

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1,345 Reviews of Gary Rome Hyundai

September 26, 2025

Great customer service, from the salesman to my service provider down to my service technician, all around service!!! I recommend Gary Rome Hyundai to family and friends! More

by Armando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Antonetti, Alyssa B
Sep 26, 2025 -

Gary Rome Hyundai responded

Armando, thank you for recommending Gary Rome Hyundai! We appreciate your support and look forward to your next visit!

September 23, 2025

My wife and I were greeted by a customer service representative as soon as we entered the dealership. We were shown to a salesman and he was very professional and helpful. More

by jimsuedinan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Rome, Jason Cisek, Paul Maiolo
Sep 23, 2025 -

Gary Rome Hyundai responded

It's great to hear that our team made you and your wife feel welcomed and well taken care of! We appreciate your business and hope to work with you again in the future! - The Gary Rome Hyundai Team

September 23, 2025

From the moment I walked into the showroom I felt welcomed. Everyone was smiled and that alone makes you feel like this is a place you would not mind associating yourself with. The dealer I began to More

by pebala
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Cisek, Phillip Brecher
Sep 24, 2025 -

Gary Rome Hyundai responded

Thank you for sharing your experience with us! Phil & the team here at Gary Rome Hyundai truly value your business and your feedback. Enjoy your new Hyundai Tucson!

September 15, 2025

Great staff at this dealership. Always respectful and friendly. The entire dealership always prepared to assist you with all inquiries. More

by Kcafero
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norman Caruolo
Sep 16, 2025 -

Gary Rome Hyundai responded

We are grateful to hear you had such a positive experience with our team! Thank you for choosing Gary Rome Hyundai and for sharing your feedback. Safe travels!

September 08, 2025

Robert was our salesman and he was amazing! !!! Just stopped in to drive the new Sonata and we ended up buying it. Very friendly, professional and attentive I am so glad we stopped in. Tha More

by leza9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Brecher, Robert Gourde
Sep 08, 2025 -

Gary Rome Hyundai responded

Hi Leza, thanks for choosing Gary Rome Hyundai and for sharing this fantastic review of Robert! We wish you safe driving in your new Hyundai Sonata!

September 05, 2025

My salesman was great to deal with! Even assisted me while on vacation. Would not hesitate to buy from again. More

by JQ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Cisek, Robert Gourde
Sep 05, 2025 -

Gary Rome Hyundai responded

Thank you for your business and review of Gary Rome Hyundai, JQ! We hope to see you again!

September 04, 2025

made app oil change for comp oil change last one checked to see if still covered told I was when arrived told I was 18 days out of warranty was not happy because I new I was close that,s why I asked decline More

by fitzgeraldrb
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
for got
Sep 05, 2025 -

Gary Rome Hyundai responded

I'm sorry to hear about the confusion regarding your oil change appointment and warranty coverage. We strive for clear communication, so it's disappointing that this wasn't the case during your visit. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Kevin Schechterle - General Manager - 413-420-8066

September 04, 2025

Everyone is always so friendly and helpful. Scheduling was easy as was dropping off my car in advance and promptly called once finished. More

by sandrann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna
Sep 05, 2025 -

Gary Rome Hyundai responded

Thank you for sharing your recent experience with our team! We hope to see you again in the future at Gary Rome Hyundai. Have a great day!

September 03, 2025

Friendly, professional associates who listen to you and work with you to resolve your issue. Even without an appointment, they work to get the issue resolved as quickly aspossible. Waiting area is wonderfu More

by patmackeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa, Brianna
Sep 04, 2025 -

Gary Rome Hyundai responded

We are thrilled to receive reviews like this! Thank you for choosing Gary Rome Hyundai and for sharing your feedback. See you next time!

August 30, 2025

Alyssa listened to my concerns and explained everything to do with the service. She also made sure I was comfortable and updated me while I waited at the dealership for the service. She was great. More

by stellypoo
Recommend Dealer
Yes
Employees Worked With
Alyssa in the service dept-5
Sep 02, 2025 -

Gary Rome Hyundai responded

We're delighted to hear that Alyssa made your experience a positive one. Thank you for choosing Gary Rome Hyundai and for sharing your feedback!

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