Gary Rome Kia

Terrible Car came back from service with a serious vibration issue that was not present when it went in. Was told two wheel rims were bent and needed to be rep Car came back from service with a serious vibration issue that was not present when it went in. Was told two wheel rims were bent and needed to be replaced. Absolutely no communication as to why this started immediately after bringing the car to them, just some vague "maybe you hit a pothole or curb or something" (did not happen in the 15 minute drive home) statement. Follow-up: Took car to Town Fair Tire; was told rim was a little damaged, but not enough to cause the problems I had, however the tires (which Kia had supposedly balanced twice at this point) were all out of balance. They rebalanced the tires and everything was fine. More

Great service I brought my car in for an oil change. As I waited in the waiting room enjoying the complimentary coffee and watching my favorite afternoon tv show it I brought my car in for an oil change. As I waited in the waiting room enjoying the complimentary coffee and watching my favorite afternoon tv show it wasn't long before they came and told me my car was ready. Fast service, which is important when you need to wait. More

Horrible Service! Do NOT being your car here for service. They charge you for an 'A' Tech and have a kid do the actual service. There is no communication between the se Do NOT being your car here for service. They charge you for an 'A' Tech and have a kid do the actual service. There is no communication between the service writers and the techs. They scratched my car and over charged me for the service. When I tried to get some sort of resolution from the service manager Al, he never contacted me. More

Oil change I was very happy with the oil change I got. Actually looking forward to the next one. My car was also vaccumed, which I had not expected but completel I was very happy with the oil change I got. Actually looking forward to the next one. My car was also vaccumed, which I had not expected but completely appreciated. More

Excellent and very pleasant It's always a pleasure everyone's always helpful and pleasant to talk too what more can I say everything was well taken care of thank you It's always a pleasure everyone's always helpful and pleasant to talk too what more can I say everything was well taken care of thank you More

Great experience buying the vehicle. Unusual for a car dealership to be "not pushy" at all. Richie was very helpful. The dealership was very professional and extremely helpful with all of Unusual for a car dealership to be "not pushy" at all. Richie was very helpful. The dealership was very professional and extremely helpful with all of our questions. More

Once again, I get great service Once again I get great service and friendly helpful people. Ever since I bought my car from Gary Rome Kia I have had excellent service. No complains Once again I get great service and friendly helpful people. Ever since I bought my car from Gary Rome Kia I have had excellent service. No complains here. More

Oil Change I just finished working a 12 hour shift when I arrived at the service center. My oil change was completed within an hour of my arrival. Which was gr I just finished working a 12 hour shift when I arrived at the service center. My oil change was completed within an hour of my arrival. Which was great! That's the kind of service I like! More

It was GREAT! First class. John Bruso was wonderful. Listened to what we were looking for and extremely helpful. He explained all our options, took time to answer all question John Bruso was wonderful. Listened to what we were looking for and extremely helpful. He explained all our options, took time to answer all questions, all with no pressure. All the staff was just great, making sure everything was done correctly. David Nathan came down to talk to us and congratulate us on our purchase. Turns out we both know the same person. And with John, my husband and I worked with his Dad years ago. It was like a family experience. Can not say enough good things about your dealership. More

No loaner vehicle offered. I'm hesitant to give Gary Rome Kia of Enfield a negative review because up until yesterday, my experience has been nothing but positive. As you can t I'm hesitant to give Gary Rome Kia of Enfield a negative review because up until yesterday, my experience has been nothing but positive. As you can tell from other reviews on this page, an overwhelming majority of their customer are satisfied with their sales and service. I was too. I purchased my new Optima EX in July of 2014 and had a pleasant sales experience. It was conveyed to me verbally that "loaner" cars would be available through their dealership if needed and that was reinforced directly from the service page of their website: "- FREE Loaner cars by appointment. Even if you purchased your vehicle elsewhere, we extend our loaner program to you." I was so confident in this promise that I actually cancelled the rental car provision of my auto insurance (shame on me). On February 15, 2016, I was involved in an accident; hit by a speeding motorist during a wintry mix of snow and ice, and spun 360 degrees across three lanes of traffic and into a median. My insurance agent suggested having the vehicle towed to one of their preferred dealerships but I insisted on having it towed to Gary Rome Kia of Enfield based upon their previous exemplary service. Imagine my dismay when I was told a "loaner" car would not be available to me while these costly repairs were being done. In their defense, I get it: it would be several days before the claims adjuster could view the car and another several days (if not longer) while the repairs are being done. It's not economically feasible for a dealership to part ways with a "loaner" car for such an extended duration, HOWEVER, it's that type of value-added, quality customer service that would have retained me as a lifelong customer. Instead, they lost me. I chose to have my vehicle towed to another dealer for repairs and I'll have all future repairs & maintenance performed by another dealer. And now I'll have to haggle with someone else's insurance to hopefully get reimbursed the $500+ that I had to pay for a rental car. Again, I was hesitant to write this review for fear that I was being unreasonable. But after spending over 27K here less than 2 years ago (+ hundreds on regular maintenance) and being told verbally as well as in print on their website that "loaner" cars were available, I feel my negative review is warranted. Shannon Hotchkiss, Windsor, CT More