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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.5
1,426 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the K4, Sorento, Soul, K5, Niro, EV6, EV9, Carnival, Telluride and Sportage making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 1,426 reviews

October 24, 2026

I brought in my kia for a faulty door handle and a general service. They did not turn off the service warnings so unless I want to drive down there, wait and drive back ( 2hours?) of my time, I have More

by none42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 26, 2026 -

Gary Rome Kia responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent service visit left you feeling disappointed. We understand how frustrating it must be to have your service reminders still appearing, especially when returning to the dealership would require a significant amount of your time. We are also sorry to hear about your concerns regarding the dent near your door handle and how the situation was addressed. We never want a customer to feel that their concerns are being dismissed or that we are not taking responsibility. Your trust means a great deal to us, and we're disappointed that we fell short of your expectations. We would welcome the opportunity to speak with you personally, review your concerns, and see what we can do to make things right. We hope you'll consider giving us another opportunity to earn back your confidence.

October 22, 2026

Quick and easy, good communication Appreciated the follow up To make sure things were working More

by BARRYDEEMS
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisden Toccaline
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Oct 22, 2026 -

Gary Rome Kia responded

We’re glad the service on your EV9 was quick and that our communication stayed clear. Hearing that our follow-up helped make sure your EV9 was working properly means a lot to our team.

October 22, 2026

Very pleased with the service and personnel! Waiting room is comfortable and t.v. is provided. More

by GARDENKNOME96
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
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Oct 22, 2026 -

Gary Rome Kia responded

We’re glad our service team could take great care of your Kia Sportage and that you found the waiting room comfortable with the TV available. Knowing you were pleased with our service and personnel means a great deal to us.

October 20, 2026

Prompt thorough friendly Job was finished in a timely manner. It was a very satisfying experience More

by FREYBEN
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Nathan
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Oct 21, 2026 -

Gary Rome Kia responded

Thank you for your wonderful review! We're so glad to hear our team provided friendly, thorough, and efficient service. We appreciate your feedback and look forward to welcoming you back for your next visit!

October 20, 2026

Simple, quick, and effective While waiting for my vehicle to be completed I was treated with respect and a promote response. More

by NATASHAH350
Recommend Dealer
Yes
Employees Worked With
Angel Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Rivera
Print
Oct 20, 2026 -

Gary Rome Kia responded

Thank you for your wonderful review! We're happy to hear your visit was quick, efficient, and that our team treated you with the respect and attention you deserve. We appreciate your business and look forward to seeing you again!

October 19, 2026

Angel did not follow my request for text notifications. Prices are higher than other service providers More

by WALLYOLIVER
Recommend Dealer
Yes
Employees Worked With
Angel Rivera
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Rivera
Print
Oct 19, 2026 -

Gary Rome Kia responded

Thank you for sharing your feedback. We apologize that your communication preferences were not followed during your visit. We understand the importance of keeping our customers informed in the way they prefer. We also appreciate your concerns regarding pricing and strive to provide quality service at a competitive value. Your feedback helps us identify areas where we can improve, and we hope to have the opportunity to provide you with a better experience in the future.

October 16, 2026

Aaron, the representative I worked with, was extremely professional and helpful. He is a credit to your organization! More

by WAT8865
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisden Toccaline
Print
Oct 16, 2026 -

Gary Rome Kia responded

Our service department enjoyed assisting with your Subaru Forester service. Knowing you found our representative professional and helpful means a great deal to our team. Thank you for the five-star rating.

October 16, 2026

Aaron, the representative I worked with, was extremely professional and helpful. He is a credit to your organization! More

by WAT8865
Recommend Dealer
Yes
Employees Worked With
Trisden Toccaline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisden Toccaline
Print
Oct 16, 2026 -

Gary Rome Kia responded

Knowing that you found our representative professional and helpful means a great deal to our service team. We appreciate you choosing us for service on your Subaru Forester and look forward to assisting you again.

October 16, 2026

It was clean, the employees were friendly, and the driver that was working, was wonderful. I didn't catch his name. More

by TOMMWAZ
Recommend Dealer
Yes
Employees Worked With
Kayliana Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Print
Oct 16, 2026 -

Gary Rome Kia responded

Knowing you found our facility spotless and our service welcoming during your Telluride service means a lot to our team. We appreciate your kind words about the driver and look forward to serving you again.

October 16, 2026

I don't have a problem with the dealership, however, I am very disappointed with Kia. I received an oil change coupon 1 week after I had my service done and the expiration date is next month. Coupons should More

by Sshoo2006
Recommend Dealer
No
Employees Worked With
Kayliana Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayliana Davis
Print
Oct 19, 2026 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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