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Gary Rome Kia - Service Center

Enfield, CT

4.3
761 Reviews

761 Reviews of Gary Rome Kia - Service Center

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January 17, 2024

I am good with the service provided. Had confusion about the improvements needed. I expect the service has drop and pick for customers, I am in 11 mile radius but they do 10 mile only More

by ADITYAVARMAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I need service department
Jan 18, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.

January 17, 2024

Reason price staff friendly every time when I walking and alway getting touch basic need More

by PINGCHEN333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dangelo Sanchez
Jan 18, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 29, 2023

Always excellent service. Never a bad experience my entire time coming here. And why I choose to come all the way to Enfield instead if a closer dealer. More

by LINDSAYP929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 31, 2023 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 16, 2023

Great service and very knowledgeable. Waiting area is super nice and cozy. Techs work clean and quick More

by ROBERTOTORRES75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2023 -

Gary Rome Kia responded

It has been a pleasure serving you, Robert. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

December 13, 2023

Sometimes they don’t do what they said, regarding service, they told me for first 2 free service but i ha to pay for that More

by Brij Ranpariya
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail.

December 10, 2023

This was our first experience with the service center. First issue: The crossbar roof rack needed to be installed because it was not ready when we picked up our new Seltos on Friday 11/17. They fit us in More

by CMHS3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Rivera
Dec 11, 2023 -

Gary Rome Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 04, 2023

I’ve had a few problems with this garage in the past, but this recent visit was smooth and simple More

by WED1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen was very helpful
Dec 04, 2023 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 02, 2023

The service department was great. they kept in me in constant communication on the update of my car especially Hector. More

by COLLINSCLOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Dec 04, 2023 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 02, 2023

They are very pleasent to talk with. .car was brought in on a appointment and was finished when they said. Good service. More

by LOISMETIVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Dec 04, 2023 -

Gary Rome Kia responded

Lois, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

November 30, 2023

Bought a car from them. They have first oil change free. Show up for my appointment, and I was told. The tire rotation that I was told would happen, they were not going to. More

by NateS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nathan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dangelo Sanchez
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