Gary Rome Kia - Service Center

Rude , try , to take advantage of me ,lucky I was paying attention made me feel uncomfortable leaving my car with the service team felt like my car came back with a check engine light on as well attention made me feel uncomfortable leaving my car with the service team felt like my car came back with a check engine light on as well More

Service Advisor was pretty rude from the moment I walked up to her desk to get my vehicle signed in. She ( Merissa McClsin) Rolled her eyes at me when she asked for my phone number I told her I was waiting up to her desk to get my vehicle signed in. She ( Merissa McClsin) Rolled her eyes at me when she asked for my phone number I told her I was waiting for my vehicle and my number was on file. Then she got an attitude with me because I used my own pen to sign the repair order. I did send an email to Trisden Toccaline stating this and that maybe he should talk to her about her attitude and I also gave him my phone number to reach me but he could not be bothered. I will probably not bring my vehicle back to Gary Rome KIA. I’m sure no one will bother to contact me about this review either! More

The service from start to finish was excellent. I cannot possibly complain about anything. Marissa was fantastic and I tell people about your great service callbacks on any questions. It was great I cannot possibly complain about anything. Marissa was fantastic and I tell people about your great service callbacks on any questions. It was great More

Hector was the technician that worked on my car. He was very polite and went over all the charges and checks he completed on my car. He also went ahead and ordered recalled parts for my car to have He was very polite and went over all the charges and checks he completed on my car. He also went ahead and ordered recalled parts for my car to have available when I schedule my next appointment. More

I am good with the service provided. Had confusion about the improvements needed. I expect the service has drop and pick for customers, I am in 11 mile radius but they do 10 mile only Had confusion about the improvements needed. I expect the service has drop and pick for customers, I am in 11 mile radius but they do 10 mile only More

Had an oil change and bulb replaced - 2 1/2 hours and the car was not vacuumed as requested car was not vacuumed as requested More

Everyone was very friendly and knowledgeable. They offered my a ride back if needed, but I had already prepared transportation. They called the let me know my car was completed in the given time. They offered my a ride back if needed, but I had already prepared transportation. They called the let me know my car was completed in the given time. No issues, will be returning for any future service. More

Reason price staff friendly every time when I walking and alway getting touch basic need alway getting touch basic need More

Always excellent service. Never a bad experience my entire time coming here. And why I choose to come all the way to Enfield instead if a closer dealer. Never a bad experience my entire time coming here. And why I choose to come all the way to Enfield instead if a closer dealer. More

Great service and very knowledgeable. Waiting area is super nice and cozy. Techs work clean and quick Waiting area is super nice and cozy. Techs work clean and quick More