Lacking in preparation, not enough training.
Should be more knowledgeable. Kept on hold when trying to get answers
Should be more knowledgeable. Kept on hold when trying to get answers
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by COPYNB
Verified Customer
Verified Customer
Other Employees Tagged:
David Nathan
Jun 17, 2026 -
Gary Rome Kia responded
Thank you for your feedback. We apologize for the experience you had. Providing accurate information and timely assistance is important to us, and we're sorry we fell short. Your comments regarding training, product knowledge, and hold times will be shared with our team as we work to improve. We appreciate you bringing this to our attention.
Carshopping online expands choices by expanding the
geographic region one can shop, but requires trustworthy dealers. I drove a little under 300 miles to complete this mostly pre-arranged by text and p
geographic region one can shop, but requires trustworthy dealers. I drove a little under 300 miles to complete this mostly pre-arranged by text and phone transaction, and would have been frustrated had something stopped the deal after I arrived. These folks were completely trustworthy.
Also, I got lost in Boston on the way to the dealership, and didn't arrive for a 1 pm appointment until 9 pm, which is their closing time. I was very embarassed by this, but they were very gracious and stayed a little late to efficiently complete the paperwork, after adapting to my lateness with agility by arranging the insurance and temporary registration while I was traveling there. Everything about the vehicle has been as advertised, and it has been a delight to drive for 6 months.
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by HBRIGGS
Verified Customer
Verified Customer
Jun 10, 2026 -
Gary Rome Kia responded
That was quite the drive, and we’re pleased our team accommodated your late arrival and handled the paperwork efficiently. It’s wonderful to hear your Kia EV6 has met expectations for the past six months with smooth performance and proper documentation. Congratulations on your purchase, and enjoy many more miles of dependable driving.
KIA Salesman, John Bruso.
Very helpful, great personality.⭐️⭐️⭐️⭐️⭐️⭐️
Dave Nathan has always done well for us throughout the years of buying various KIA models.
Very helpful, great personality.⭐️⭐️⭐️⭐️⭐️⭐️
Dave Nathan has always done well for us throughout the years of buying various KIA models.
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by GONNELLORENEE811
Verified Customer
Verified Customer
Other Employees Tagged:
Shaun Stevens
, Salesman: John Bruso ⭐️⭐️⭐️⭐️⭐️⭐️
Mar 23, 2026 -
Gary Rome Kia responded
Thanks for sharing how our team’s helpful and engaging service has supported you over the years, including your recent used Kia Seltos purchase. We look forward to assisting you with your next Kia.
I bought a new Kia.
This dealership wanted to charge me thousands extra for paying cash! So, I financed it to supposedly get the better rate and as soon as the payments
This dealership wanted to charge me thousands extra for paying cash! So, I financed it to supposedly get the better rate and as soon as the payments came in, I paid it off immediately to avoid extra finance charges! Did I get a good deal? I think not. Very disappointed in this dealership. I wonder if Gary encourages this type of business? Will not buy here again.
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by Raffy512
Feb 26, 2026 -
Gary Rome Kia responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Great experience.
The sales team was very knowledgeable and explained all the features of the vehicle. Would highly recommend buying a vehicle here
The sales team was very knowledgeable and explained all the features of the vehicle. Would highly recommend buying a vehicle here
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by jfontaine361
Feb 16, 2026 -
Gary Rome Kia responded
It’s fantastic to hear our sales staff guided you through every feature of your new Kia K5 and made the process so smooth. Thank you for taking the time to recommend us. Enjoy your new K5!
Great staff Dan was awesome explained my new car inside
and out! Dan was great!!!
and out! Dan was great!!!
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by CCHATOT
Verified Customer
Verified Customer
Feb 16, 2026 -
Gary Rome Kia responded
We appreciate you letting us know about your experience. It’s wonderful to hear that Dan guided you through every feature of your new Kia. Please reach out if any questions arise in the future.
D’Angelo was great.
He’s very friendly, knowledgeable and treated me like family. Answered all my questions and I never once felt pressured into buying.
He’s very friendly, knowledgeable and treated me like family. Answered all my questions and I never once felt pressured into buying.
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by DET413
Other Employees Tagged:
D'Angelo Sanchez
Jan 27, 2026 -
Gary Rome Kia responded
Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!
they have always taken good care of me with all my car
purchasing needs over the years
purchasing needs over the years
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by STORE3833
Verified Customer
Verified Customer
Jan 04, 2026 -
Gary Rome Kia responded
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!
John Bruso is great John has always been helpful and
friendly I would buy from him again
friendly I would buy from him again
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by JACOBDOSER
Verified Customer
Verified Customer
Other Employees Tagged:
David Nathan
Dec 31, 2025 -
Gary Rome Kia responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.
They were very easy to work with and responded quickly.
I appreciated how easy the process was.
I appreciated how easy the process was.
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by CRISTIN.HOYT15
Verified Customer
Verified Customer
Other Employees Tagged:
David Nathan
Dec 23, 2025 -
Gary Rome Kia responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.