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Gary Rome Kia - Service Center

Enfield, CT

4.4
609 Reviews
Call Service Center (860) 253-4753

609 Reviews of Gary Rome Kia - Service Center

Sort by
April 11, 2024

Scheduled my recall without have replacement part on hand. Three hours waiting while tech sees if part is bad and time off work just to be told”yep bad part, we’re going to put it all back together and More

by Mikegrady59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Helpful
April 10, 2024

The sales person at the store was very rude. He told me that I cannot do a test drive on a demo car if I am not going to buy it. He was forcing me to share my old car details, and made me very d More

by Bharani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Telesha Williams
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Gary Rome Kia responded

Thank you for taking the time to give us your feedback. I'm sorry your experience was less than exceptional which is what we strive for with every customer. To be respectful and thorough with our customer's time, we follow a process which includes asking questions for clarification purposes and to help our customers make the best educated decision. We would like the opportunity to speak with your further about this matter. Please find Telesha William's contact information below. Telesha Williams Sales Manager (860) 253-4753

Helpful
April 09, 2024

Tristan was very helpful and explained everything and answered all my questions and concerns. There was easy communication as well. More

by JAMIEFOLEY25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristan
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Apr 10, 2024 -

Gary Rome Kia responded

Thank you, Jamie! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that Tristan met your expectations. Thank you again for choosing Gary Rome Kia; we look forward to having you as one of our valued customers for many more years!

Helpful
April 04, 2024

It was very quick and easy and efficient. I would recommend having service completed at Gary Rome Kia. More

by Tbackhaus
Recommend Dealer
Yes
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Apr 05, 2024 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

Helpful
April 03, 2024

Prompt, courteous service. So far for me, honest service too. Everyone there has always been helpful and answered any questions I had More

by Sandybeach
Recommend Dealer
Yes
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Apr 03, 2024 -

Gary Rome Kia responded

Sandy, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

Helpful
April 02, 2024

Great Hospitable, personable, exact timing, pleasant, knowledgeable, checked if I wanted add on wash at the end of service More

by Slaval
Recommend Dealer
Yes
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Apr 02, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

Helpful
February 29, 2024

It was good. No complaints. Very professional and nice staff Here are five more words More

by ROBTANGUAY.ART
Recommend Dealer
Yes
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Mar 01, 2024 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
February 28, 2024

Service was colpeted in a timely manner. The service I had scheduled was completed in the time frame given to me by the service rep. More

by MPPSTARK
Recommend Dealer
Yes
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Feb 28, 2024 -

Gary Rome Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
February 25, 2024

He was very professional, answered any questions I had and helped me get my car services due to a broken mirror. More

by Cmathieu1187
Recommend Dealer
Yes
Employees Worked With
Justin in the sales department is exceptional.
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Feb 25, 2024 -

Gary Rome Kia responded

It's great to hear that Justin was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gary Rome Kia!

Helpful
February 25, 2024

My first appointment was to have my headlights looked at as there was moisture inside & so by the time my appointment came.. there was no moisture & nothing was found.. but the problem still exists.. My 2nd More

by BAZDS9
Recommend Dealer
Yes
Employees Worked With
Tristan
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Feb 26, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! Tristan and our team sincerely value your business and look forward to your next visit.

Helpful
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