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Gary Rome Kia - Service Center

Enfield, CT

4.3
752 Reviews
Call Service Center (860) 253-4753

752 Reviews of Gary Rome Kia - Service Center

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May 11, 2022

I found the staff to be friendly and accommodating. .they resolved my vehicle issues and kept me informed...I was very happy with the care I was shown More

by SARARIPELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eve and the gentleman in the booth I do not remember his name
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May 12, 2022 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Sara, for choosing Gary Rome Kia!

May 11, 2022

Staff was polite, professional & kept us informed. The repairs got a bit complicated by the staff was invariably professional throughout the process. More

by Jonathan Askew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service staff
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May 11, 2022 -

Gary Rome Kia responded

Thank you, Jonathan. We appreciate your business and our team looks forward to serving you again soon!

May 10, 2022

Service was great and so were the people. They were very friendly throughout the entire experience. Thanks for all the help More

by XEMEX10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 10, 2022

I prefer to wait but they didn’t seem to want me to wait for the oil change to be done but I thought that is why you make an appointment More

by SULLNEIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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May 11, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to see that you had a 5-star experience here at Gary Rome Kia.

May 10, 2022

The service center was very slow, I arrived for my appointment and was long after the completed promised time also I was never notified that my car was ready. If hadn’t walked out to get some air I wo More

by LANDO1480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dangelo Sanchez
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May 14, 2022 -

Gary Rome Kia responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

May 10, 2022

Everyone at this dealership are courteous and polite. I truly appreciate everything that they did. From the service manager , service advisors and the shuttle driver all of them go above and beyond. Tha More

by Karen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
All service personnel
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May 11, 2022 -

Gary Rome Kia responded

Karen, thank you for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

May 09, 2022

When in to ha e my new key program it took about 10 mins. Thank you. More

by DIAZ60684
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Santinello, Dangelo Sanchez
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May 10, 2022 -

Gary Rome Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 09, 2022

Great dealership to work with, service department staff are great including the service manager. Thanks More

by DMMERCURE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
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May 10, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 08, 2022

Everyone there was very friendly and my salesman John was very helpful and went above and beyond in helping and explaining everything to me. More

by M.WHEEL77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bruso 5 stars
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May 09, 2022 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with John to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

May 04, 2022

Personnel is always pleasant, attentive and helpful. Work is done in a timely and efficient manner. More

by SUEHOLYOKE
Recommend Dealer
Yes
Employees Worked With
Service employees
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May 06, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia. We appreciate your business and look forward to having you as one of our valued customers for many more years to come!

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