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Steve Liptak

Overview Reviews (52) Inventory (141)

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Steve Liptak

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Steve Liptak

Used Car Sales Manager

Gary Rome Kia

809 Enfield Street
Enfield, CT 06082

Born and raised in Agawam, Massachusetts. Graduate of Westfield State University with a Bachelors Degree in Environmental Biology and Chemistry. My father has been in the automotive business since 1967 working for Ford, Lincoln, Mercury, Kia, and Toyota and is how I got my start in the business. Outside of work I enjoy traveling, hiking, hunting, fishing and camping with my wife and 2 dogs

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4.6

52 Reviews

Overview Reviews (52) Inventory (141)

Dealership Experience

15 yrs, 11 mos

Industry Experience

21 yrs, 11 mos

Specialties & Trainings

Pre-Owned Vehicle Market

4.6

52 Reviews

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52 Reviews of Steve Liptak

April 13, 2024

Dealership Rating

Employee Rating

Fantastic experience … I love how they kept me informed every step of the way … thank you for making the process so easy !!! every step of the way … thank you for making the process so easy !!! More

by Jjustbob

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Nathan, Telesha Williams, Brianna Zemrock, Shaun Stevens, Denise Carr , Ivy Velez

Helpful 0

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Apr 14, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

January 17, 2024

Dealership Rating

Employee Rating

Justin was amazing in helping me find my new car! He was very patient and knowledgeable when explaining certain situations. I would 100 % recommend this dealership and Justin to anybody! He was very patient and knowledgeable when explaining certain situations. I would 100 % recommend this dealership and Justin to anybody! More

by MULLEN_VANESSA

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Justin Martin, Shaun Stevens

Helpful 0

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Jan 18, 2024 -

Gary Rome Kia responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, Vanessa, please do not hesitate to let us know. We are always happy to help!

November 28, 2023

Dealership Rating

Employee Rating

The new car i purchased. New 2023 kia sorento engine blew less than a week later. And now im out of a car New 2023 kia sorento engine blew less than a week later. And now im out of a car More

by RONEIL71

Verified Customer

Recommend Dealer

Other Employees Tagged: Steve Liptak

Helpful 0

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November 04, 2023

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Employee Rating

They made everything super easy. Would highly recommend them to anyone looking to buy a new or used car Would highly recommend them to anyone looking to buy a new or used car More

by SCOTT1322

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: David Nathan, Justin Martin, Shaun Stevens

Helpful 0

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Nov 05, 2023 -

Gary Rome Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Scott, for choosing Gary Rome Kia!

November 01, 2023

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Employee Rating

Had a great experience buying my car. My salesman Sebastian was awesome, I felt zero pressure and he got me in a car that was perfect for me. My salesman Sebastian was awesome, I felt zero pressure and he got me in a car that was perfect for me. More

by JOSEPHCARBONE5

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shaun Stevens

Helpful 0

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Nov 01, 2023 -

Gary Rome Kia responded

Joseph, Thanks for your feedback on your recent visit to Gary Rome Kia. It's great to hear that Sebastian was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

October 29, 2023

Dealership Rating

Employee Rating

John was great to deal with, during the sale and afterwards. The cleaning of the car could’ve been better , there were dirty broken plastic forks in the glove compartment and they didn’t vacuum the afterwards. The cleaning of the car could’ve been better , there were dirty broken plastic forks in the glove compartment and they didn’t vacuum the trunk. More

by GLASTONBURYDIRECTOR

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: John B

Helpful 0

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Oct 30, 2023 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

October 10, 2023

Dealership Rating

Employee Rating

The dealership was easy to find. It’s a smaller location but has a good variety of vehicles. It’s a smaller location but has a good variety of vehicles. More

by CEZ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brian Boglisch

Helpful 0

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Oct 11, 2023 -

Gary Rome Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gary Rome Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

October 06, 2023

Dealership Rating

Employee Rating

Brian was very personable and fun to talk with. He knew his stuff on our new vehicle and even put in overtime to accommodate our late schedule. He knew his stuff on our new vehicle and even put in overtime to accommodate our late schedule. More

by CEZ

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Telesha Williams, Brian Boglisch

Helpful 0

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Oct 06, 2023 -

Gary Rome Kia responded

Here at Gary Rome Kia, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience working with Brian, and it was a pleasure having you at the dealership. We appreciate your review!

October 01, 2023

Dealership Rating

Employee Rating

This dealership helped three of my children to get quality used cars that they could afford. Steve Liptak went above and beyond and this dealership is Number #1 in my book! quality used cars that they could afford. Steve Liptak went above and beyond and this dealership is Number #1 in my book! More

by Puppyrub

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Helpful 0

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Oct 02, 2023 -

Gary Rome Kia responded

Thank you so much for choosing Gary Rome Kia! Congrats on your new purchases, and let us know if we can be of any more assistance!

September 29, 2023

Dealership Rating

Employee Rating

Before I purchased a used vehicle from this dealership I was promised certain specific repairs would be made. Less then two weeks after purchasing the car the issue reappeared (they did what they promised t was promised certain specific repairs would be made. Less then two weeks after purchasing the car the issue reappeared (they did what they promised they would not - a temp fix). When the vehicle was returned to them I was notified by their service dept they did not have the tools to fix the car and had to bring it to another dealer. The lack of security or concern for my vehicle lead to a phone call two days later that the wheels were stolen off the car. Seven weeks later I get my vehicle back with “new reconditioned wheels” an oxymoron like “honest used car dealer” I would never recommend or use this dealership again. More

by Al

Sales Price Transparency

Purchase Time

Recommend Dealer

Other Employees Tagged: David Nathan, Justin Martin

Helpful 0

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Oct 04, 2023 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Oct 04, 2023 -

Al responded

The time to address my issue was when I was having it. No one in upper management had the decency to contact me after my car was vandalized. When the service department called, they said someone would call me back and it never happened. I ended up calling my salesman, who tried to help me through out the issue. Management hid until I spoke with a woman who works out of the Hyundai store. She got the used car manager to contact me, but the GM never and I repeat never contacted me. I was told by two people that he was the one making the decisions on the repairs and once again never did he call me. All further inquiries through the woman at Hyundai were handled with "talk to management at Kia" in other words, I was not getting my car fixed the way they promised. If I had known they were using "repaired damaged wheels" on my car (which I found out 5 weeks after it was vandalized) I would have had my insurance company handle the issue. It was unfair and if I had a recourse through the legal system, I would have used it. You need to read reviews on your dealership, they cheap out on a lot of things on used cars they sell. If you want to handle this, compensate me for being without my car for 7 weeks. The last three weeks they gave what amounted to a tuna can on a roller skate to drive, compared to what I purchased. My only mistake was to buy a car from this dealership and I will continue to tell everyone what they did to me. It was my car and it should have been repaired to my liking not by using used wheels to save money on their lack of security for my vehicle. I will repeat once again, I did nothing wrong, even though they treated me that way

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