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Gary Rome Kia - Service Center

Enfield, CT

4.3
769 Reviews

769 Reviews of Gary Rome Kia - Service Center

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May 02, 2022

The most responsive and professional service/dealership I have ever dealt with! Hector checked in with me the day I dropped off my car, the next morning and continually to update me about my car until it was More

by DICKERMAN.SARAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
May 03, 2022 -

Gary Rome Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Hector delivered such a great experience! We look forward to having you as one of our valued customers for years to come, Sarah.

May 02, 2022

Service performed was oil change and air filter. It took over one hour and fifteen minutes. Way too long for a scheduled appointment. Free complimentary car was and vacuuming left me disappointed. W More

by Don Pilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know anyone
May 03, 2022 -

Gary Rome Kia responded

Thank you, Don, for taking the time to leave us a review. We'll be sure to share your comments with our crew. If you'd like to discuss things further, please reach out to us at your convenience.

May 04, 2022 -

Don Pilot responded

No I am all set. Just wanted you to know there is room for improvement on a couple areas. Hope it helps give you the feedback you need so it can be addressed

May 02, 2022

Excellent service, every time I go there. On time, courteous, high quality. Competitive prices, too. Highly recommend. More

by DOREIKA, h.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can't remember! 😳
May 03, 2022 -

Gary Rome Kia responded

Thank you for taking the time to leave us this fantastic five-star review. We are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit.

April 29, 2022

Service advisors friendly ,communicate ,and gave been completely satisfied with work. Always timely completed thank you More

by MADUCHARME2516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service ad isors
Apr 29, 2022 -

Gary Rome Kia responded

Thank you for choosing Gary Rome Kia, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 28, 2022

Very helpful and pleasant staff. Took very good care of me and my car. I would recommend Kia to my friends and family. Thank you so much for your attention to my car and the quick re More

by STELLA.BONFIGLIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Apr 29, 2022 -

Gary Rome Kia responded

Thanks for sharing your thoughts about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

April 28, 2022

They handle my case with Professionalism, knowledge. I will definitely recommend them. Thanks for your business. More

by JOSHUAMONTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Apr 29, 2022 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

April 27, 2022

Very pleasant group of people to work with . I love my Kia , so it won’t be going anywhere anytime soon . Thank you … More

by bryantmarvin73
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector ,Evey & Tristan
Apr 27, 2022 -

Gary Rome Kia responded

Marvin, Thank you so much for your excellent review! We are so glad that Hector, Tristan, and Envy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gary Rome Kia. Please don't hesitate to reach out if you need anything else.

Apr 27, 2022 -

bryantmarvin73 responded

My email address is bryantmarvin73@ yahoo.com

April 27, 2022

I’m so thrilled with my new Kia Sportage and I was very happy with the other 5 Kia’s I have purchased. More

by NIKIMA1314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Bruso
Apr 27, 2022 -

Gary Rome Kia responded

Niki, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new Kia Sportage! Thank you again for choosing Gary Rome Kia, we look forward to having you as one of our valued customers for many more years to come!

April 27, 2022

So far it's been a pleasant experience having service. Making an appointment was easy. More

by EEWhitten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not applicable
Apr 27, 2022 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

April 27, 2022

Excellent responsiveness, knowledgeable personnel, timely service. I recommend Gary Rome Kia enthusiastically. Happy to refer. More

by LRNLTD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy
Apr 28, 2022 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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