Gary Rome Kia - Service Center

Gary Rome Kia in Enfield has made a very positive impact on my life! I am not one to really enjoy dealing with cars and especially car maintenance and since I have bought, sold and used Gary Rome for all my on my life! I am not one to really enjoy dealing with cars and especially car maintenance and since I have bought, sold and used Gary Rome for all my maintenance it has been nothing short of a fantastic experience every single time! Also, Brian (who I purchased my new Kia K5 with) personally comes over to say hello and check in on how I’m doing and liking my new car every single time I’m there when he is. The whole staff is awesome! More

The staff were very helpful and called yo be sure which services they were performing. Very professional and courteous when interacting services they were performing. Very professional and courteous when interacting More

Excellent customer service from Hector. It made getting a new transmission very easy, had a loaner brought to me and was done the next day! It made getting a new transmission very easy, had a loaner brought to me and was done the next day! More

Always a pleasure when I go to Gary Rome Kia staff is very friendly and polite very friendly and polite More

Service was great! The technician suggested I have my tires rotated along with the oil change and I appreciated that. The service was quick and employees were pleasan The technician suggested I have my tires rotated along with the oil change and I appreciated that. The service was quick and employees were pleasant and helpful. More

I was in a rush when I brought my car in for an oil change the guys were great and communicated the whole time on how long and how much longer it would take! change the guys were great and communicated the whole time on how long and how much longer it would take! More

The service department is very nice. Your car is ready when they say it will be ready Your car is ready when they say it will be ready More

Takes very great care of the CPU’s timers and service is always done in a timely manner. always done in a timely manner. More

Had my car towed there due to engine failure. It was my understanding that my engine failed and needed to be replaced according to my mechanic. The service department said they did an “update” b It was my understanding that my engine failed and needed to be replaced according to my mechanic. The service department said they did an “update” but never explained what that meant. They said the vehicle was fine now. I was so distraught over the incident and the possibility of this happening again maybe in a busy highway next time to lose power that I have since traded in the vehicle for something other than a Kia. I read many reviews indicating that these engines had failed for many and had subsequently been replaced which is what I believe should have been done for mine! This was definitely a safety issue that was not handled properly. More

Service dept set up 3 appointments to fix a covered seat belt issue and do an alignment after installing 4 new tires I purchased from. You. 3 weeks later seatbelt is still hanging from the ceiling an seat belt issue and do an alignment after installing 4 new tires I purchased from. You. 3 weeks later seatbelt is still hanging from the ceiling and they forgot(? to do the alignment. I was without my vehicle for 3 Saturdays and had to get a ride also each weekend. I finally told them I wasn't coming back even if the alignment was free...NO CONFIDENCE!! More