Gary Rome Kia - Service Center

They scheduled my recall service even though they didn't have the needed part so wasted my time and will require a return visit have the needed part so wasted my time and will require a return visit More

Oil change was great but the vacuuming of the inside of my car was clearly done in a hurry. The back seat area was never touched. I was the lady appointment of the day so clearly they wanted to be done my car was clearly done in a hurry. The back seat area was never touched. I was the lady appointment of the day so clearly they wanted to be done More

Communicated well. Kept me informed of everything that was happening and what they found. Fast reliable service Kept me informed of everything that was happening and what they found. Fast reliable service More

Pleasant and polite service staff. Almost always on schedule. Easy to self-schedule service. Have never experienced any attempt to oversell a service. Almost always on schedule. Easy to self-schedule service. Have never experienced any attempt to oversell a service. More

Very quick and efficient. Professional. Thanks for coffee and chocolates. Thank you . All the best guys Professional. Thanks for coffee and chocolates. Thank you . All the best guys More

I bought two cars from there, and they’re always professional and courteous. Service department always does an excellent job. professional and courteous. Service department always does an excellent job. More

Staff was polite, building was clean, service was timely. Dropped my car early and it was ready early! Dropped my car early and it was ready early! More

Always clean, friendly staff, it always takes a little longer than they say, but they are a busy service center, so understandable. longer than they say, but they are a busy service center, so understandable. More

Had my car serviced on 2/28/22 and Trisden, asst. service mgr, is my go to person. He is professional, honest and listened to my concerns about my 2016 Kia Forte5. It has been sluggish the past few service mgr, is my go to person. He is professional, honest and listened to my concerns about my 2016 Kia Forte5. It has been sluggish the past few weeks and diagnostically they could not find any thing wrong. However, the tech checked the spark plugs and found they needed to be replaced along with the PVC. Also changed the air filter and did the oil change. Trisden was very honest which I very much appreciate and just did not say we can't find anything wrong with the car. Every issue was addressed and the car runs great now!! Also, Trisden had the car returned to me at my home, which is wonderful. Great service and nice staff!! Sandy Hunsinger More

I find the staff at Gary Rome Kia to be extremely nice. Service managers, technicians, everyone. I am a little disappointed that Kia corporate doesn't have a fix for my 2022 vehicle. That the push button Service managers, technicians, everyone. I am a little disappointed that Kia corporate doesn't have a fix for my 2022 vehicle. That the push button start often takes several tries...or that the fuel saving auto stop is not working. I have been told to bring the vehicle back when it's warmer and they will try again. That will be a third day without a vehicle. Not Gary Rome issue...it is a Kia issue More