Gary Smith Ford Inc.

The online appointment process was simple. They answered my specific questions in a timely manner and executed service to my vehicle with professionalism. Five stars! They answered my specific questions in a timely manner and executed service to my vehicle with professionalism. Five stars! More

I got what I came for however, they did not follow my instructions and took longer because of it instructions and took longer because of it More

I experienced great customer service and timely response to my recall. Will was very professional. to my recall. Will was very professional. More

Rude Service Reps, apart from Ms Glass, she was pleasant. I just bought my F150 nine months ago and was at a loss as to which dealership to use near me. Pensacola, Ft Walton, or Crestview. I asked some neig I just bought my F150 nine months ago and was at a loss as to which dealership to use near me. Pensacola, Ft Walton, or Crestview. I asked some neighbors and they all had differing opinions. Online reviews were not much better, so I resorted to AI. Ft Walton won out. I had to make two appointments; one for The Works service and another for a couple of warranty issues. The Works was to take about two hours, but for the warranty work, I was told they needed to have my truck for at least 2 to 3 weeks!!! WHAT??? I arrived at 9:55 for my 10am. Pulled into the service entrance and sat there there expecting a service advisor to come out to greet me. That didn't happen, so I went inside to find four personnel sitting behind their counters looking busy on their computers, while the fourth individual too busy on his phone. I literally stood there for 2 maybe 3 minutes. Not one person looked up to greet me or even acknowledge my existence. Finally, the guy at the front center counter, blurts out, are you dropping off or picking up. Doing so without even turning his head to look in my direction. I said to him, are you talking to me, because you weren't looking at me. He quipped back, Yes, then said he needed to finish up something, he'd be with me in a few minutes. Eventually, Ms. Glass spoke up and called me over. She got things going and within a few minutes, I was checked in, my truck was taken away, and I found the waiting room. This was about 10:15. At 10:50, I get a text on my phone with a bunch of RED IMMEDIATE ATTENTION items from tje multi point inspection. Totalling just over $3100. I was like, what the ...is this? I came in for an oil change and Im being told my truck requires all this stuff. I immediately questioned this and was told its just from the inspection. The rude one even had the audacity to speak up and tell me they recommend brake fluid flushes every 20,000 miles. Never! 60-75K, maybe. When I was questioning the extra work, I was also told the truck was ready. The two hour Works, took less than 50 minutes. Which now has me thinking about what did they actually do? The oil at least looks fresh and the oil filter looks clean on the outside. I didn't mark my tires, so I have no idea if they were rotated or not I've come away with a total lack of trust in the Gary Smith service dept. To accomplish everything in the Works package. Oil and filter, top off all fluids, which the windshield reservoir wasn't touched by the way, brake inspection, complete multi point inspection, and the time it takes to writeup the results, all in less than 50 minutes. BTW, I canceled my warranty work appointment and wasn't even asked if I wanted to reschedule. More

Great service as always but they dinged my driver's door and paint is messed up. Left several messages and emailed the service department but no answers yet. and paint is messed up. Left several messages and emailed the service department but no answers yet. More

Great dealership and great service. Always dependable and very upfront with repair options and cost. Communicate very well with customers and updates. Always dependable and very upfront with repair options and cost. Communicate very well with customers and updates. More

Took my Ranger into Gary Smith Ford for HVAC ductwork repair. Aaron was my service advisor. I have a 3rd party warranty company that was a little difficult to work with. Aaron took over the process and repair. Aaron was my service advisor. I have a 3rd party warranty company that was a little difficult to work with. Aaron took over the process and I’m here to tell you, Aaron has incredible patience. After watching him work, he should get the employee of the year award. Once the repair began, the technician made a perfect repair on a difficult job. I took it to Gary Smith Ford because of their good reviews and I can attest to that. More

Great, even though I couldn't find any coffee . If you will not except nine words then you don't need my review If you will not except nine words then you don't need my review More

Awesome dealership and personnel Only thing waiting back to hear from them on my messed up paint job on my new truck hood back to hear from them on my messed up paint job on my new truck hood More

Very pleased with the service received. Staff was quite helpful and professional. Service began 2 minutes before my appointment time and was completed within an hour, first oil change on ou Staff was quite helpful and professional. Service began 2 minutes before my appointment time and was completed within an hour, first oil change on our 15 passenger E450 15 passenger StarCraft bus. Quite impressive. More