Gary Smith Ford Inc.

Ananda in service did a great job on the ball. She is very talented and knowledgeable in auto mechanics. Thanks again She is very talented and knowledgeable in auto mechanics. Thanks again More

Dropped off Wednesday , Amanda said she would call Friday morning no call, left message at 11:00 no response, drove to dealership, at 1 pm drove to dealership. Mechanic said no issues with brakes, leave over morning no call, left message at 11:00 no response, drove to dealership, at 1 pm drove to dealership. Mechanic said no issues with brakes, leave over weekend will check brakes again and check , to see if check valve is sticking, will call before noon Monday. 12:30 called, left message, no response. Called again at 1:30 talked to secretary, told her if no response I will pickup my car and never return. About 1 hour later , we were going to get the car fixed or not she finally called and said pick up your car, we did see her she was not there. You think the wound do some kind of trouble shooting with a brake issue. But that’s just me. If you could duplicate the problem or not. This issue happened 4 times on 1 month. More

Scheduled my appointment for warranty work, dropped it off. Heard back two days later that pictures would be sent off for warranty to approve. Didn’t hear back from my service advisor for a week and come off. Heard back two days later that pictures would be sent off for warranty to approve. Didn’t hear back from my service advisor for a week and come to find out the rear diff reseal and water pump through ford warranty never got started and the electrical work under warranty never had pictures sent for approval until I drove up to the dealer to figure out what was going on. Once I got there truck was done within two days. Essentially sat for 2 weeks without attention or progress started. Once I picked it up. Service advisor wouldn’t get out of his chair and stayed slumped while I walked around the desk to hand him my payment and get paperwork. Absolutely zero work ethic from this advisor. Zero communication. More

Everything goes well each time I’m there. The service department also does a good job in a timely manner. The service department also does a good job in a timely manner. More

I have not purchased a vehicle from Gary Smith Ford, but I do own a 21 F150. I will tell you Amanda and the service department is top-notch. I own two other BMWs and I do not believe I get the same service I do own a 21 F150. I will tell you Amanda and the service department is top-notch. I own two other BMWs and I do not believe I get the same service from BMW as I do from Gary Smith Ford. More

I want to give a big thanks to Darren for all of his help in helping me with my purchase of my 2019 F-150 he handled everything perfectly and I would highly recommend him to anyone looking for a automobile t in helping me with my purchase of my 2019 F-150 he handled everything perfectly and I would highly recommend him to anyone looking for a automobile thanks Darren. More

Kept fully informed of what was happening and what needed to be done. In and out both times as fast as possible. Great people to work with. to be done. In and out both times as fast as possible. Great people to work with. More

Great service. Get me in immediately, diagnosed and sent my warranty approval in. Fixed and got my truck in a few days compared to Step One in Crestview sitting o Get me in immediately, diagnosed and sent my warranty approval in. Fixed and got my truck in a few days compared to Step One in Crestview sitting on my truck for 2 weeks without touching it. Go to Gary Smith. Definitely recommend. More

Nice people replaced my transmission through warranty so fast so I could have my car back to transport my handicap child! Very thorough and diligent on keeping me updated on the process. They made my stress fast so I could have my car back to transport my handicap child! Very thorough and diligent on keeping me updated on the process. They made my stressful situation not stressful at all compared to previous shops I had taken it to. More

The people there were very nice and helped me get in and out of there quick. out of there quick. More