Gary Smith Ford Inc.

Charge for diagnostic was excessive. Same result as Auto Zone for free. Items fixed in minimal time. Personnel were professional but still friendly. Same result as Auto Zone for free. Items fixed in minimal time. Personnel were professional but still friendly. More

I am writing to express my extreme dissatisfaction and grave concern regarding the recent "THE WORKS" service performed on my vehicle on [Insert Date of Service]. This experience has not only left me feel grave concern regarding the recent "THE WORKS" service performed on my vehicle on [Insert Date of Service]. This experience has not only left me feeling misled but, more importantly, put my safety and the safety of others at severe risk. I paid $101.83 for "THE WORKS" which explicitly includes an oil change and a tire rotation. The inspection report I received after leaving your facility revealed two critical failures: Undisclosed Safety Hazard (Nail in Tire): Your multi-point inspection identified a "Foreign Object" (NAIL) in my front passenger tire, necessitating a "PATCH TIRE." This critical safety issue was listed under "Declined" services at $69.95, but was never communicated to me before I drove my 6,000-pound vehicle off your lot. This is an egregious oversight that directly endangered me and anyone else on the road. It is a fundamental responsibility of a service center to immediately inform a customer of a known safety defect, especially one as serious as a foreign object in a tire. My subsequent drive, unknowingly with this hazard, was a direct result of your failure to disclose this vital information in a timely manner. Failure to Perform Paid Tire Rotation: The "THE WORKS" package clearly states "Tire Rotation" is included. Your report indicates this service was not performed because "DIRECTIONAL TIRE FACING WRONG DIRECTION," which would require a "MOUNT AND RE BALANCE TIRE" at an additional $195.00, also listed as "Declined." This is unacceptable for two reasons: Prior Service Error: My tires were previously rotated by Ford through a "WORKS" service just five months ago. If they are now facing the wrong direction, this indicates an error during that prior Ford service that you are now attempting to charge me to correct, or using as an excuse not to perform a service I've already paid for. Unperformed Service: Regardless of the reason, I paid for a tire rotation that was not delivered. You cannot decline a service I've already paid for based on an issue that may stem from a previous service or without my prior knowledge and consent. Furthermore, the inspection report is riddled with numerous other "Critical" items listed as "Declined" (e.g., drive belts, front and rear differential service, transmission fluid exchange), many of which I had major services performed on less than five months ago. This raises serious questions about the accuracy and integrity of your inspection process and reporting. I am utterly dissatisfied with the safety lapse and the failure to provide the paid-for service. I require immediate action to rectify these issues, including: The immediate and proper repair of the tire (patching the nail). The proper completion of the paid tire rotation, correcting any previous errors at no additional charge to me. A thorough explanation for why a critical safety issue was not immediately disclosed. A review of the inaccurate "declined" services on my report, particularly those for recently serviced components. More

Had a recall on my 2024 expedition that Gary smith Ford service department quickly and expertly took care of in very short order. Excellent service and gave a clean bill of health for my vehicle. Service d service department quickly and expertly took care of in very short order. Excellent service and gave a clean bill of health for my vehicle. Service dept personnel were outstanding and most helpful. More

Always the best service and demeanor. Amanda is great and always treats me like a valuable customer. Amanda is great and always treats me like a valuable customer. More

Visited for oil change and tire rotation. Has to have been the fasted turn around, in and out, that i have experienced. Has to have been the fasted turn around, in and out, that i have experienced. More

Excellent , professional service. Easy to navigate their website to schedule an appointment and easy to reschedule if necessary. Very cordial and efficient staff. Easy to navigate their website to schedule an appointment and easy to reschedule if necessary. Very cordial and efficient staff. More

Had terrible experience. The only reason they got two stars was because they waived all the fees. Basicly we’re from out of town, needed new thermostat, front ended suspens The only reason they got two stars was because they waived all the fees. Basicly we’re from out of town, needed new thermostat, front ended suspension, and a/c work done. After week of promises. Nothing. My service gal was amazing, kept me updated. After a week. Nothing was done, not even the thermostat , which is a 30 month job. The a/c said I needed to replace the entire system, and suspension system parts would be like 3 days to arrive. I did all the work my self, in less than 5 hours (expect a/c) I’m done with dealerships. More

Do not believe the sales people or managers. The only thing to remember is that they are great con artists. The only thing to remember is that they are great con artists. More

They have an easy drop off process and quickly got me out the door. Very satisfied with the work done. the door. Very satisfied with the work done. More

I inquired about a new F-150 King Ranch on the way to their dealership and they kept me informed of the status (they are increasingly hard to find!).Once it arrived, I drove 135 miles to the dealership a their dealership and they kept me informed of the status (they are increasingly hard to find!).Once it arrived, I drove 135 miles to the dealership and was treated to the best service I have ever experienced when purchasing a vehicle (I have bought many over the years). Of particular note was Lynn Heuer, who kept me informed of the progress of the sale. When I finally left the finance office they dealership was closed and the lights were off and she was still there waiting for me to make sure I had everything I needed. I would drive another 135 miles to buy from this dealership again. More