Gary Smith Ford Inc.

People are always nice. I went there for an oil change and tire rotation. They added doing a recall, which I appreciate but I wish they would’ve told me that I would’ve been I went there for an oil change and tire rotation. They added doing a recall, which I appreciate but I wish they would’ve told me that I would’ve been there over four hours to get it done. It was very difficult waiting there that long with no updates I would’ve had the shuttle. Take me home if I had known that I wasted half of my day off there for what I thought was gonna be a quick oil change with a 730 appointment. They did apologize for it taking so long. Also, when I got to my car, the plastic was still on the seat and the paper was in the floor, and I had to take that out and throw it away myself. There was also a white number or marking on my window that I had to clean off myself at the car wash. More

Professional and thorough service for my oil change. When most places don't bother resetting my oil life, its the first thing I noticed at Gary Smith. I'll be back! When most places don't bother resetting my oil life, its the first thing I noticed at Gary Smith. I'll be back! More

Terrible service department. They kept my vehicle for 3 weeks when all they had to do was reset the software. Of course, they had to run diagnostics so they could charge me $20 They kept my vehicle for 3 weeks when all they had to do was reset the software. Of course, they had to run diagnostics so they could charge me $200. I was able to find the vehicle’s problem on the internet in less than 10 minutes. Ford even sent literature to the dealers that said the solution was to reset the software. Their service department won’t return phone calls. I called their service department and my calls were directed to pick one of six people to leave a message with. One of the mail boxes didn’t work; two were full; and I left multiple messages with the other 3, none of whom would call me back. Incompetence, or didn’t want to bother? I’ll take my vehicle to Crestview or Panama City next time. More

Our service advisor, Will, was top-notch and went over our service details, timeline, and kept us updated. Great experience despite the service taking longer than expected for being scheduled ahead. Tha our service details, timeline, and kept us updated. Great experience despite the service taking longer than expected for being scheduled ahead. Thankful for the tables to get work done and eat lunch so the time wasn’t wasted. Great job, Will and Gary Smith Ford! We’ll be back or use their mobile service mobile service option next and highly recommend! More

They were suppose to rotate the tires but didn’t. After challenging them, they did complete what I payed for. My car had mechanics greasy finger and hand prints all over inside drivers door. They did After challenging them, they did complete what I payed for. My car had mechanics greasy finger and hand prints all over inside drivers door. They did do all other maintenance requirements. My bill was $3200.00. They rushed it. You would a Ford dealership would be more thorough and deliver your vehicle back to you clean. More

Service Center was able to get my truck in right away and Will was amazing at keeping me informed and updated!! Will was amazing at keeping me informed and updated!! More

I always receive Expeditious and excellent service at Gary Smith Ford. I can always rely on them! Gary Smith Ford. I can always rely on them! More

Danielle was very helpful in service. Much improved from the last person I dealt with. Much improved from the last person I dealt with. More

Great service and I was informed via text the whole time. Great first service experience for recalls! Great first service experience for recalls! More

The online appointment process was simple. They answered my specific questions in a timely manner and executed service to my vehicle with professionalism. Five stars! They answered my specific questions in a timely manner and executed service to my vehicle with professionalism. Five stars! More