Gary Smith Ford Inc.

Nice folks. I had a tough problem to solve. They didn’t have the knowledge to help, but they did some of what I asked. The young woman (service manager/write I had a tough problem to solve. They didn’t have the knowledge to help, but they did some of what I asked. The young woman (service manager/writer) who started the appointment was personable and tried to be understanding. Aaron took over, and at the end he wanted to replace the rear differential due to what he described as chattering when they drove my car. Aaron showed me a slight leak on one of the axle to differential seals. We then verified the differential lube was up to the appropriate level and clean. So, I decided against replacing the rear differential. Aaron wouldn’t help me investigate a splice in the abs/wheel speed electrical circuit. I was very far from home, and didn’t agree with his proposal to fix the problem. I paid for the installation of the new wheel speed/abs sensor (and an oil change), and left. I went back to my hotel, removed the front passenger wheel, located the short (broken splice upstream of the new wheel speed/abs sensor - right where I told Aaron it was but he refused to look for it). I re-spliced the two wheel Speed/abs circuit wires, and put the wheel back on. ALL the dash lights were resolved (no longer on or faulting) and the AWD is back to normal (no “chatter” when turning). Aaron seems like a nice young man, so, I hope he reads this and learns from it. If I hadn’t already known about the splice in the ABS/wheel speed circuit, I would have been in more serious trouble (bigger fish to fry as Aaron said). Since everything turned out good and I made it home, all is well. Take care everyone at Gary Ford! May God bless your day! More

Dealer did a great job of reworking my rear brake job to my satisfaction on my return my satisfaction on my return More

Great customer service from Amanda when I took my car in for oil change asked for all fluids to be checked and tires rotated if needed. All was done quickly and I was out in an hour. for oil change asked for all fluids to be checked and tires rotated if needed. All was done quickly and I was out in an hour. More

It's a new experience for me. The dealership has been very helpful. The new technology is something I don't care a lot about. It kinda takes away the good personal feelings tow The dealership has been very helpful. The new technology is something I don't care a lot about. It kinda takes away the good personal feelings towards customer relations. Then again I'm kinda old school. But I have been very happy with the dealership. They do take good care of me when I am there and they are very courteous. I would recommend them highly. Thank you Gary Smith Ford! More

This dealership sells Ford F#@king Rangers. ..nuff said but it has to be 15 words so ill get long-winded with fillers if I must. ..nuff said but it has to be 15 words so ill get long-winded with fillers if I must. More

Very professional. Made appointment & got one within 2 days. Car was ready within 4 hours!! Made appointment & got one within 2 days. Car was ready within 4 hours!! More

Amanda in service dept exceptionally helpful and a pleasure to work with. And repair done in timely fashion pleasure to work with. And repair done in timely fashion More

I've purchased 3 trucks from Gary Smith over the past 25 years. I have always paid a fair price and they have gone out of their way to resolve any issues I've had with the vehicles. Most recently they wor years. I have always paid a fair price and they have gone out of their way to resolve any issues I've had with the vehicles. Most recently they worked with Ford HQ to get me a substantial discount on an out of warranty repair. More

Had to return to the dealership because during an oil change oil was spilled over the engine causing burnt oil smell, oil drip marks on the driveway and a red rag was left under the oil filter.. Returned change oil was spilled over the engine causing burnt oil smell, oil drip marks on the driveway and a red rag was left under the oil filter.. Returned to the dealership and the oil was cleaned up. More

Ananda in service did a great job on the ball. She is very talented and knowledgeable in auto mechanics. Thanks again She is very talented and knowledgeable in auto mechanics. Thanks again More