Gary Smith Ford Inc.

Am pleased with the knowledgeable service,they actually diagnose and fix the problem the first time, but it's by no means inexpensive. diagnose and fix the problem the first time, but it's by no means inexpensive. More

Amazing advisor, very smart, great at communicating, nice guy, will definitely come back to this dealership guy, will definitely come back to this dealership More

Great service, knowledgable , they have a great group people that help in question you need to know people that help in question you need to know More

I’ve only had experience with the maintenance department, and I will never return. My first couple experiences were good, however, my last two were horrible. I had an appt for a 1030 oil change. I drive an and I will never return. My first couple experiences were good, however, my last two were horrible. I had an appt for a 1030 oil change. I drive an hour to get with this dealership and upon arrival I’m told they are already 3 hours behind. It’s only 1030, you’ve only been open for roughly 3 hours. A courtesy call would’ve been nice. I’m told it’ll be a few hours before it can get serviced. That’s an all day affair at that point. My last experience was just as bad. I had a 0930 appt. The service area didn’t seem overly crowded, nor did the waiting room. I sat patiently, watching people leave the lobby, new people come and leave before me, only to watch my truck just sit in the parking lot. Finally, I went back to the service desk to get an estimate on when my truck would go back. I was told 20 more mins. They finally took my truck back and I left by 1 pm. Granted, I had an appt for 0930 for an oil change and tire rotation. I wholeheartedly believe they forgot about my vehicle. Unfortunately people don’t want honest feedback, but this service department needs some help or new management. More

Got started on my truck 1. 5 hrs after appointment time. Not happy but no good dealership options nearby. 5 hrs after appointment time. Not happy but no good dealership options nearby. More

I purchased my Mustang from this dealership in 2012. I have had it serviced several times during my ownership. I have always been pleased with the quality of the service and employees. I have had it serviced several times during my ownership. I have always been pleased with the quality of the service and employees. More

I was able to schedule my appointment the next morning. My check in was fast and friendly and the wait time for completion was shorter than expected. My check in was fast and friendly and the wait time for completion was shorter than expected. More

Jace and Andrea were a great sales team. Highly recommend asking for them if you’re interested in purchasing a vehicle. They truly care for their customers. Highly recommend asking for them if you’re interested in purchasing a vehicle. They truly care for their customers. More

During the routine service appointment at the Gary Smith Ford in Fort Walton, Fl, the technician suggested that it's critical to replace the RDU on our 2021 Ford Bronco Sport. Normally this would be covere Ford in Fort Walton, Fl, the technician suggested that it's critical to replace the RDU on our 2021 Ford Bronco Sport. Normally this would be covered by a warranty, but our Ford Bronco Sport was just by a few hundred miles over the limit of 36,000mi. Fortunately after contacting Ford customer support I received outstanding assistance and they were able to offer me a substantial discount for "being a loyal customer". My many thanks to the entire team at Ford! More

Everyone was professional and kind a s willing to make us feel like a part of the family. feel like a part of the family. More