Gary Smith Ford Inc.

Took all day for a simple check of my computer. I was put on hold on the phone for 25 min then received a rude response when asking for an apology. Voiced complaint to sales manager. When I tried to mak put on hold on the phone for 25 min then received a rude response when asking for an apology. Voiced complaint to sales manager. When I tried to make another appointment I was told I could no longer do business there due to my 'outburst'. There was no outburst, they just don't like dissatisfied customers voicing complaints. If you do, they will ban you from their dealership. More

Gary Smith Ford has refused to make good on body repair work on a 2005 Ford Expedition completed in 2009 in which they were paid insurance reimbursements. They never responded to complaints made during th work on a 2005 Ford Expedition completed in 2009 in which they were paid insurance reimbursements. They never responded to complaints made during the 12 month warranty period, i.e. refused to resolve issues. They continue to refuse repairs, claiming now the warranty has expired. Jerry West, Body Shop Manager provided very poor and underrated customer service. There were in dignified rages, verbal aggression and profanity expressed during our meeting with him to resolve issues and observable problems related to auto repair work. Excuses were made for each and every problem identified and encountered. For example: 1) A failure to repair/replace radio/cd player and return personal cds which I still do not have). 2) At fault for idle holding of vehicle in shop stall claiming to be awaiting parts/paint for service; exceeded wait time. 3) Failure to repair defective installation of body repair parts and provide superior work quality and meet quality standards before returning vehicle over to customer. Gary Smith Ford never made good on repair work done and failed to ever inspect faulty repair work and defects when called to their attention. 4) Appeared to the insurance company to make good on their claim in order to receive proper reimbursements or in order that the shop receive an expected dollar value on auto repairs. A suspected over count of # of items needing repairs in comparison to actual repair work needed, etc. The entire experience was horrible both with service and repairs. The body repairs and attention to this matter still remains unresolved. My most recent visit to the body shop was in July 2011. Jim Ferguson refused to meet with me or contact me as he had promised during all visits made, neither had he provided communications of any kind pertaining to this matter. Never did the General Manager respond to written or verbal complaints made or received via US mail. To this day General Manager, Jim Ferguson refuses to communicate. More

Bought a 2001 Honda Civic..in the past 12 months had to replace all tires, replace all rims, have front end aligned, engine maintenance light came on 2 months into owning this car and have had to replace j replace all tires, replace all rims, have front end aligned, engine maintenance light came on 2 months into owning this car and have had to replace just about every filter and valve under the hood...this dealership is 45 miles from me so going there this often isn't an option....sure I was an idiot for buying this car, but don't you make the same mistake, I have so much money invested in fixing it now I'm stuck with it - Defuniak Springs, FL More

My salesman (Ryan) was very relaxed & friendly. He made the leasing experience very easy. We came in having already decided what we were going to do, so Ryan didn't need to give us a sales pitch. Ryan made the leasing experience very easy. We came in having already decided what we were going to do, so Ryan didn't need to give us a sales pitch. Ryan was knowledgeable of his product & pointed out all the features of the car. Rayce was also very friendly & didn't pressure us to take any particular extra item that he was required to present to us. He have us a tip about trading-in the lease car instead of walking away from it. I really appreciated that. This will help when its time to trade it in, if that's what I decide. I may decide to buy the car after the lease. More

I went to gary smith with a pre approved loan and was told that the truck that I wanted was mine that we were waiting on the paper work after over 8 hours I was told to come back the next day when I cal told that the truck that I wanted was mine that we were waiting on the paper work after over 8 hours I was told to come back the next day when I called the next day the sales manager told me that even with the pal loan that I would have to give the 2,000 extra to gary smith that was over the price of the truck . I had no negetive equity and was fully approved for the total loan amount the sales manager became very rude and started to yell at me over the phone telling me that I would give him the money or I forget the new truck . I contacted the BBB. and then went truck shopping World ford pensacola had the best prices and the best sales team. I purchased the new truck on July 3rd. since it was a holliday and the bank was closed they gave me A RENTAL FOR FOUR DAYS until the credit union opened. from the time of paperwork until I recieved the rental was less than 40 minutes, when the time came to get the new truck world ford drove the new truck over 100 miles to me and made sure that I was happy with the truck and then they drove the rental back to Pensacola you cannot go wrong with WORLD FORD More

Ask for help from Gary Smith, he's not the dealer but the dealers son. He was very helpful. Overall the staff was great with me dealers son. He was very helpful. Overall the staff was great with me More