Gary Smith Honda

RUN, do not WALK from this dealership. Took advantage of their oil change special that was mailed to me. When we picked up the car the battery was almost dead,although the repair slip showed that the batter their oil change special that was mailed to me. When we picked up the car the battery was almost dead,although the repair slip showed that the battery was checked OK. The excuse that was given to us was that the flashers were on a bit too long. When the car finally started we were told to drive the car and it would re-charge the battery.The car had to be jumped the next morning in our driveway by a neighbor and 2 more times by the same neighbor at a total cost of $55.00. No one has returned my phone call or e[mail. Simply said, a bad experience with their service dept. More

After the A/C went out in our Honda Odyssey, my wife called Gary Smith Honda in FWB after getting the run around from a Honda dealer in Pensacola, and she spoke with Steve Shea (service advisor) who sai called Gary Smith Honda in FWB after getting the run around from a Honda dealer in Pensacola, and she spoke with Steve Shea (service advisor) who said that even though they were busy, he would work her in that day -- bring it right over! He also looked up the warranty while on the phone to let her know that it was still in force. Once she arrived, he showed great empathy (he said, "I wouldn't want my wife to go a week without A/C in her car.") They took a look at the A/C and fixed it that day. It wasn't under warranty because it was caused by a road hazard affecting the compressor, but $700 later, at least it was fixed. Great job, Steve! More

I have to say that Jeff was an amazing and non-pushy sales person! I really appreciate the non-pushy part. He worked with me in every way possible. I am very choosy about who my final decision for car b sales person! I really appreciate the non-pushy part. He worked with me in every way possible. I am very choosy about who my final decision for car buying will go to. I have to say that he deserved our business. Because of him, we got a great deal on an Odyssey! Thanks Jeff for all of your hard work!! More

Hello my name is Tomese Harvell and i purchase a Chrysler 300 from this dealer i experience some problems with my key less entry but i call in and spoke to Randy Bryd and he called said he would take care of 300 from this dealer i experience some problems with my key less entry but i call in and spoke to Randy Bryd and he called said he would take care of it . Paul was a real humble and helpful person. i would recommend anyone to the dealership and Randy was very understanding about the problem. i strongly recommend Paul as your salesman humble and patience thanks... More

Latone Thompson (and Steve Shea) is both consummate professionals as service coordinators. I've never had anything but positive interactions with both over the years. That said, two service visits ag professionals as service coordinators. I've never had anything but positive interactions with both over the years. That said, two service visits ago the mechanic left his screwdriver in the engine compartment of the car, which I of course returned. This last service visit, Feb 7, brake and steering fluids were changed, in about 40 minutes, and we were charged $215/hour for labor! The actual charge was $158 for 45 mins of actual time in the mechanic's hands. Drove the car and upon trying to use the windshield washer found the pump to be disconnected from the lines to the spray heads. Tried to reconnect myself but line is too short. Clearly the mechanic, in his haste, failed to put the washer lines back as they belong. Waiting on management to see how they resolve this complaint. More

Being rushed to get to a funeral across the country, our experience was more than amazing. Quick service, amazing prices, and an overall top experience I've ever had at a dealership. experience was more than amazing. Quick service, amazing prices, and an overall top experience I've ever had at a dealership. More

When we purchased our car a year ago I was a little leary of the price. The car was pretty expensive for being almost 6 years old but we were assured that it had a flawless maintenance record. We had to have of the price. The car was pretty expensive for being almost 6 years old but we were assured that it had a flawless maintenance record. We had to have all the tires replaced within 6 months and the brakes completely redone--at which time we were told some of the brake components were completely rusted together. Our mechanic said it looked like someone tried time fix it but after realizing how badly rusted it was they just put it all back together. More

The first point i need to make clear is my ratings are The first point i need to make clear is my ratings are for Trish and Jamie.Trish was the finest sales person i have ever dealt with and along with J The first point i need to make clear is my ratings are for Trish and Jamie.Trish was the finest sales person i have ever dealt with and along with Jamie they gave me a very good deal on a honda ridgeline. Gary Smith should be proud to have them they are great! Now the bad, the finance mgr.whose name is "gator" was so rude and unprofessional i almost cancelled my deal. His tone of voice was terrible and he had the worst attitude i have ever seen.He was upset because i was paying cash and said he had to waddle over to the office and count it.He shoved the paperwork in front of me and said sign it,never explained to me what i was signing.When i told Trish what happened she was very upset and told me how sorry she was. She then went and got her boss Jamie who is a very professional and super nice person.He shook my hand and told me how much my business meant to him and Trish.He could not beleive how rude "gator" the finance mgr was to me.Jamie said how sorry he was and i think that was very classy. More

Went in for a Timing Belt service on Saturday morning at 0830 when the service department opened. Latone Thompson, the Service Advisor, was very friendly and welcomed me and asked if I needed any help. I t 0830 when the service department opened. Latone Thompson, the Service Advisor, was very friendly and welcomed me and asked if I needed any help. I told her why I was there and she wrote me up and gave me an estimate of when the vehicle would be ready (3pm). Ms. Thompson calls me at 449pm to let me know the car is ready, my wife and I get to the dealership at 505, I start walking towards Ms. Thompson, as I am doing this Kelly Thielman, the cashier, very rudely says "they've been closed for 15 minutes", my wife was behind me and sees that she rolled her eyes at me. My wife lets her know that we just got called and came in as soon as possible, the cashier exhales and says "fine what's your last name". No "hello", no "how can I help you", she was rude the whole time. This was not the first time that we have dealt with this cashier. The last time I went in for a service for my distributor and had to check out with her, she was rude that time as well. She never greats you, never says have a good day. My wife has checked out with this cashier on her own as well and it was the same experience. My car always turns out great but I wish I didn't have to check out with KELLY THIELMAN! If it wasn't for her I would rate Gary Smith Honda with a 5. More

They charged us $238 for two keys made! $90 labor! $21 miscellaneous! They said it was $180 just for the first key to be made! miscellaneous! They said it was $180 just for the first key to be made! More