Gary Smith Honda

I did not want to buy a new car. However, because my car was totaled, I did not have a choice. I went to many dealerships to look at vehicles and I was tired of dealing with the same old "car dealer" menta was totaled, I did not have a choice. I went to many dealerships to look at vehicles and I was tired of dealing with the same old "car dealer" mentality. I called and spoke with Tim Washburn and was very frank about my situation (and probably was even somewhat rude). Tim handled me very well over the phone and convinced me to come in. I was happy that I went to Gary Smith Honda to meet with Tim because he was very kind, helpful, and changed my perspective on "car dealers." He was not pushy and even helped me feel like he was my advocate. I was happy to buy my Acura TSX at Gary Smith Honda because of Tim Washburn and his service to me. He followed up with me after I left the first time, but again was not pushy. If only the world could have more car salesman like Tim. I came in a grumpy young woman who was tired of looking for a car and left a very satisfied costumer who felt like I got a good deal and was treated very well!!! More

Trish gave me a very good rate on a new lease with a trade-in on a Honda Pilot and could not have been more helpful or easy to deal with. It was a hassle-free experience and VERY appreciated. I turne trade-in on a Honda Pilot and could not have been more helpful or easy to deal with. It was a hassle-free experience and VERY appreciated. I turned in a clean vehicle with low mileage, and resale should be a cinch. Especially appreciated Rayce Radcliffe and his straightforward, honest explanations which ended up saving me money and informing me of facts I never knew about leasing. He was also full of that down-to-earth Southern charm that makes the South the great place that it is, and, well, I think he has the whitest teeth in Florida. (-: GREAT JOB, GARY SMITH HONDA. More

I brought my car in without an appointment. The service I recieved was prompt and courteous. The repairs needed were quite expensive but Steve, the service adviser, noted that 1 repair was covered under w I recieved was prompt and courteous. The repairs needed were quite expensive but Steve, the service adviser, noted that 1 repair was covered under warranty even though the car is 9 years old. The warranty coverage made my cos much more reasonable. I have not been to this dealership for years because of some bad experiences with them. This time I had to go to the dealer and I was pleasantly surprised. Steve kept me apprised with phone calls of how the service was going and provided pertinent details. When I payed my bill recieved an easy to understand and comprehensive description of the work done and the items that were inspected with an easy to understand rating of the condition of those items (brakes, tires, battery, exaust, fluids, etc...). I am pleased with the service and the treatment I received and I am reconsidering my decision to stay away from the dealership. More

The service staff and Joel was very friendly. He gave me the full details of the car, and was able to get me out of my truck and into a new Honda Civic. My wait time for the business manager was a little the full details of the car, and was able to get me out of my truck and into a new Honda Civic. My wait time for the business manager was a little while, but well worth the wait Thanks, Brian More

great expericence and very friendly sales person.John was very understanding about our needs and went above the norm to help us find the right car.I had looked around at other dealers but found Gary Smith Ho very understanding about our needs and went above the norm to help us find the right car.I had looked around at other dealers but found Gary Smith Honda had the Best price.very Happy with Honda Accord.Rayce was also very professional and friendly.overall had a good time finding our car. More

I had a wonderful experience here. I pulled up and I had a wonderful experience here. I pulled up and someone (Ryan Painter) was there to greet me immediately. Although I told Ryan that I was not p I had a wonderful experience here. I pulled up and someone (Ryan Painter) was there to greet me immediately. Although I told Ryan that I was not planning on purchasing that day and I was not sure of exactly the vehicle I wanted, he showed me a variety of vehicles in the price range I gave him. He showed me all the deatails of each vehicle, let me test drive, and was very curteous. I drove a vehicle that I really liked and they agreed to hold it off the market for me for a deposit so I could come back later. All of this for a customer who said they weren't going to even make a purchase that day! I then checked around at several other dealerships, most of which didn't have as friendly of service. I ended up going back to Honda that night and purchasing the vehicle. I came right around closing time and even though I'm sure they wanted to get home, the were very patient with me and we completed the sale that night. Since then, I have bugged Ryan several time with questions and he is always friendly. He has never made me feel like I was a bother. And by the way, I love the vehicle they sold me! I have had it for about a month and it is my favorite vehicle that I have owned so far! More

First I want to say that I believe in the product (i.e. Honda automobiles). So the difference for me is in the experience with the dealership. I have dealt with both Gary Smith Honda and their most local Honda automobiles). So the difference for me is in the experience with the dealership. I have dealt with both Gary Smith Honda and their most local competitor, Pensacola Honda. I received a quote from both for a new Odyssey in 2009. The difference between the two dealerships was Pensacola Honda reneged on their offer once I went to the dealership to consume the contract but Gary Smith Honda was most forthcoming in respecting all their commitments to me by phone and I was even able to negotiate a most attractive allowance for my old Honda. Trish, the sales consultant, was competent. I dealt with her directly and she had authority to commit to a price without having to consult with someone higher in her chain of command before telling me a yes or no on my offers. The service is impeccable. When I took my automobiles there for routine maintenance and service they carefully searched for any additional company information on additional service items published by Honda. When I took my vehicles to Pensacola Honda I was aware of a recall on the VSA system and a minor modification to the computer control system for the engine. Upon leaving I asked about whether these operations were performed on my vehicle and was told by the service manager himself that if it is not directly safety related they do not voluntarily perform these. My service advisor Latone is like a family friend. She is professional and the model of customer service. Training videos could be generated from her job performance. She is upbeat, happy, and comfortable when dealing with virtually every type of customer. When a service department generates that kind of customer confidence they secure for the company a permanent client that will keep returning to investigate additional products. Gary Smith Honda is the best Honda dealership in the U.S.A.! More

Went in for an oil change on 2/23/2011. Talk to a service adviser about some damage that was done to the vehicle. He stated that it looked like it was about $700 worth of work and suggested I take it to the adviser about some damage that was done to the vehicle. He stated that it looked like it was about $700 worth of work and suggested I take it to the Gary Smith Ford Collision Center to get the work done. Afterward, the other service adviser handed my keys to the service tech and he sped off to the service bay across the lot. I stepped outside to use the phone and I notice the service tech backing my car up pretty rapidly. Meanwhile, another tech driving a new Honda Pilot is honking the horn and yelling for him to stop. I thought to myself, no way is he going to back into that other vehicle. After all, the front driver and passenger windows were down in my car. He should be able to hear. To my dismay, the driver of my car smashed into a new Honda Pilot. As soon as he had the opportunity to get around the other vehicle, he sped off to the service bay. Before I knew it, the service adviser that told me there was about $700 worth of damage rushes over to assure me that "everything looks the same" and that there was "no additional damage done to the car as a result of the crash" that I just witnessed. I immediately call my insurance and await for someone in a position of authority at Gary Smith to speak with me about the situation. No one talks to me and all I can get is a business card for the service director while being told, "You didn't get this from me." I call back the next day and speak with the general manager Mark to express my concern with the situation and let him know that I'll be in to talk with him the following day. He takes my information and says he'll look into it. The next day I get a call from Wayne Owens, the service director, and he immediately starts to accuse me of trying to get one over on them and trying to get my car fixed for free. I assure him that that is not what I want. I just need to exchange insurance information just like people normally do when there is an automotive accident. Mr. Owens continued to insinuate that I was trying to get over on them and refused to share any information about the incident. He raised his voice and used some choice words to tell me that he would not cooperate. I said "Fine. Let's let our insurance handle this.!" He agreed and said that sounds like a good idea. Now all I know is, it is over 2 weeks later and my insurance company still does not have the insurance information from Mr. Owens and he refuses to exchange that information. Mr. Owens seems to believe that the crash his service tech caused did not damage my car any more than it already was. How can the damage go from $700 all the way up to $1700 if they did not cause any more damage to my car? Sure it was added on top of damage that was already there. I did not lie to my insurance and say that my car was perfect before taking my car there. But isn't that a moot point? I feel from how fast the tech was backing up, the way it sounded, the way the other vehicle looked, and the way the service tech reacted, that the crash would have still resulted in $1700 worth of damages even if the car was in perfect condition. I have talked to 5 different people about this and they each keep passing the buck, one to the other, even to someone I've never heard of and have not directly spoken to that was "handling it." I guess the rules don't apply to "big business." If I were to back into someone on the street, I would have to exchange insurance information with the other driver or else I could be cited for a hit and run, regardless of the condition of my car before doing so. It is then up to the insurance companies to decide what action they want to pursue. If you take your car to the dealer and they crash your car into another vehicle, they obviously don't have the same responsibility as "normal" people. So far my experience with the service department at Gary Smith Honda can be summed up with 3 words: unprofessional, careless and over-insolent. More

We went to Gary Smith Honda to purchase a used Honda Pilot. The experience could not have been better. Our salesman, John Wright, was a true professional. He never tried to push us into a sale, inste Pilot. The experience could not have been better. Our salesman, John Wright, was a true professional. He never tried to push us into a sale, instead we had a conversation about our needs and he helped us make a good decision that benefited us. The finance manager, Rayce, was equally as helpful. He made the financing process quick and easy and it never seemed as if he was pushing anything on us. I would recommend the people at Gary Smith Honda to anyone looking to make a car purchase and want to be treated right. More

Great experience! First time car buyers and we felt welcome and like we had known these guys forever. Ken was great with knowing what to show us and so Gator helped us so much on a price we could handl welcome and like we had known these guys forever. Ken was great with knowing what to show us and so Gator helped us so much on a price we could handle. I hope they are both around next year when we are ready to get something else! Thanks guys! More