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Gary Yeomans Ford Palm Bay
Palm Bay, FL
737 Reviews
At Gary Yeomans Ford Palm Bay, formally Palm Bay Ford, customer service is always a number one priority. We specialize in providing consumers from Central Florida with a premium selection of new, certified pre-owned and used vehicles. Our highly-knowledgeable team will ensure that you drive away with a vehicle that not only meets your expectations, but also surpasses them.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 737 reviews
January 22, 2015
Lost a Customer for Life After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been han After my poor experience with the Service department at Palm Bay Ford, I felt obligated to talk about it. All but one of our interactions has been handled by Steve Bjortvedt . On 4 separate occasions to get an oil change on our car, we have been told different things. Steve has said “with an appointment” and also “without an appointment”. On the third trip to get an oil change (01/10/15) we arrived, without an appointment – based on Steve telling us one was not needed. We waited and then Steve was approached. We said we would like to get an oil change. Steve asked if we had an appointment. We said "No" and were informed it would be an hour and 45 mins wait. Puzzled, we mentioned to Steve his prior comments to us about not needing an appointment. Steve said it was true, no appointment was “necessary” but without one, we would have to be squeezed in between those who did have appointments. We did point out to Steve that that was not the information he had told us before so we were a bit frustrated. I was expecting an apology in perhaps wrong information being given to us and/or for any miscommunication, but received nothing. We left that Saturday, without an oil change, but we did leave with an appointment for that very next Saturday at 8:30am. Steve mentioned the oil change would take 45 mins but he could get us out in 30 mins. We greatly appreciated what we believed to be an attempt to rectify the fact we have been told different things during each of our visits. That next Saturday, we arrived and was greeted by a young man. We mentioned we had an 8:30am appointment for an oil change. The young man said, "No problem. It will be about an hour and 45 min to a 2 hour wait". We were floored! Steve approached and the young man repeated for Steve what we said to him. Steve said, "Ok?" Steve did not seem to recognize us so my husband explained our meeting with Steve last Saturday and that we made an appointment because without one last weekend, the wait time was going to be an hour and 45 mins. My husband also explained how we believed appointments to work (we "save" a time and those without appointments are fit in between those with appointments). My husband lastly mentioned that Steve said he would have us out in 30 mins. Steve looked my husband straight in the eye and said, "I never said that. Why would I say that? I would never say that!" It that moment, Steve was basically calling my husband a liar. I mentioned that I too was there and heard Steve say the same things my husband just mentioned, Steve once again said, "I never said that". So now it seems both me and my husbands were liars. My husband and I were stunned. At no point did Steve apologize nor did Steve acknowledge that perhaps there was a misunderstanding. He just stood there smug in his attitude. I know Steve must talk to a lot of customers during his day/week/month; however Steve was the ONLY employee we spoke to, so we definitely recall what Steve said to us. If there had been an apology. This one interaction with Steve has left me extremely disappointed in the kind of customer service I might continue to receive from Palm Bay Ford. Is this lack of customer service acceptable by management? Is Palm Bay Ford ok with how Steve represented their business? I am your customer and I expect to be treated with respect. I do not expect to be called a liar. I do not accept that a business is ok with this kind of representation because like it or not, Steve was Palm Bay Ford to us on that day. Steve was Ford on that day. And we were not pleased. We will not return nor will we recommend Palm Bay Ford to anyone else. We will pass along our experience and how poorly we were treated. We will not purchase our 2015 Ford Fiesta Titanium from Palm Bay Ford. What you lost in this poorly handled interaction with Steve was not the price of an oil change or the sale of our next car, you lost our loyalty. You lost a customer for life. More
by DMartin
Employees Worked With
Steve Bjortvedt
January 04, 2015
Overall experience with Palm Bay Ford Jacob Snow was very professional, friendly, helpful and most accommodating in his sales approach. He was polite at all times and took every step to e Jacob Snow was very professional, friendly, helpful and most accommodating in his sales approach. He was polite at all times and took every step to ensure we were very satisfied with our sales experience and purchase. I would definitely do business with Jacob again. Jim House was also brought in to assist with our sale and he was also very nice and helpful. Their courtesy was much appreciated. Mike Karpowich (finance director) was also extremely accommodating, polite and helpful and made every effort to correct the first finance person's 'errors'. We would definitely do business with Palm Bay Ford again because of Jacob, Jim and Mike. More
by dealerrater333
Employees Worked With
Mike Karpowich, Jim House
October 22, 2014
best sales experience ever. This was my first experience purchasing a car from palm bay ford and I could not have asked for a better experience. The staff, especially Jim House, This was my first experience purchasing a car from palm bay ford and I could not have asked for a better experience. The staff, especially Jim House, was especially helpful and professional in finding what vehicle fit my needs and budget. Awesome dealership!!! More
by taracc87
Employees Worked With
Brian Snow, Jim House
October 18, 2014
Problems Addressed and Resolved After recently submitting an unsatisfactory review of our experience with Palm Bay Ford regarding the purchase of our 2005 F250, we are pleased to say After recently submitting an unsatisfactory review of our experience with Palm Bay Ford regarding the purchase of our 2005 F250, we are pleased to say that our issues have been resolved - in a most respectful and timely manner - thanks in great part to Glenn Harris, Service and Parts Director at Palm Bay Ford. His desire to turn around, what for us was becoming an increasingly frustrating experience, has served to restore our confidence in the safety of our 2005 F250. THANK YOU GLENN!!! More
by taylor310mce
Employees Worked With
Glenn Harris
August 19, 2014
Great Service, Great Deal The transaction was quick and simple since we used the xplan. Our sales guy, Jacob Snow, was awesome! He was very informative and positive. He didn The transaction was quick and simple since we used the xplan. Our sales guy, Jacob Snow, was awesome! He was very informative and positive. He didn't hound us to death after our first visit and did a great job handling our questions. More
by Jblack99
Employees Worked With
Jacob S
August 17, 2014
Great Cars sold by Great People Palm Bay Ford After receiving a video email from Dave Tucker my wife and I decided to return to Palm Bay Ford and purchase a new Ford Fusion Hybrid on April 15. We After receiving a video email from Dave Tucker my wife and I decided to return to Palm Bay Ford and purchase a new Ford Fusion Hybrid on April 15. We had visited other Ford dealerships and received follow up phone calls but Dave was the only one who took the time and effort to send us the video email and that personal touch brought us back to Palm Bay Ford. My wife met with Mike Ross and James Pinard they showed her the car we wanted at the price we could afford. Both Mike and James treated my wife with the professionalism and courtesy that she hasn’t always gotten at car dealerships. Our overall experience while not exactly enjoyable was made as painless as possible by the people working at Palm Bay Ford. I would also like to mention how helpful and friendly Dave Tucker was. He not only instructed me how to operate all the electronics in the Ford Fusion he showed me how to use the car wash at Palm Bay Ford. I waited until now to respond to this request to see how the car would perform. At this time the only dissatisfaction I have had with the car is its only getting 35.6 MPG and I was expecting much better. More
by Zathras
Employees Worked With
Mike Ross, James Pinard, Dave Tucker
July 27, 2014
A ++ Experience! I've been looking at the 2014 Ford Fiesta ever since it hit the lot, and last weekend (July 19th) I decided it was finally time to pull the trigger, s I've been looking at the 2014 Ford Fiesta ever since it hit the lot, and last weekend (July 19th) I decided it was finally time to pull the trigger, so to speak. To be entirely honest, until I visited the dealership, I hadn't decided on a location. I'd heard great things about Paradise Ford, and good things about Kelly Ford, but I can honestly say I'm happy with my decision to visit Palm Bay Ford. I contacted Troy Snow via text after locating a vehicle I was potentially interested in (Ford Fiesta SE with 201A) and he immediately responded kindly and was willing to answer all of my questions before I even stepped foot on the lot. We set up an appointment for Friday evening, the 18th. When I arrived at Palm Bay Ford, Troy introduced himself and quickly offered the services of Matt Turnmeyer. I was a bit taken aback that my "screen time" with Troy ended before it began, but changed my mind when I met Matt. As most individuals are, I was wary of the entire car buying experience. I did not want to feel forced into a vehicle, into a "deal", or into a high pressure situation. I'll say this at the get-go: Matt was a consummate professional. Kind, interested, and just challenging enough as a car salesman. Matt and his team had the vehicle set up for me to view (detailed and ready to go). We had a few conversations about different features, and it felt like talking to an old friend. After a quick test drive (I highly recommend this vehicle to, well, everyone!), we headed inside to talk numbers. I've always felt the details of this type of business deal is best left between the two parties, so I won't be providing numerical figures. It's important to note, however, that I left the dealership on Friday night without a vehicle and returned the next day to continue negotiations. During this entire time, Matt was patient, understanding, and I truly felt he was not only interested in selling a car, but making his buyer happy. I ended up walking out of Palm Bay Ford with my Fiesta, a good experience to write about (and tell family, friends, and coworkers), and a relationship with Palm Bay Ford that will continue for the life of my vehicle. In short, I recommend this dealership, and Matt Turnmeyer, without hesitation. You will be listened to, respected, and you'll get free car washes for life (I'm heading in for my first this week). More
by tgerundo1
July 23, 2014
Great Service Purchased a used Chrysler 300. Appreciated the professional behavior and honest approach from Sales Reps, Sophia and Jacob and Pre-Owned Sales Manage Purchased a used Chrysler 300. Appreciated the professional behavior and honest approach from Sales Reps, Sophia and Jacob and Pre-Owned Sales Manager, Jim House. Thanks. More
by CustomerAdvocate
Employees Worked With
Sophia and Jim House
July 13, 2014
Love my New Ford Fusion from Palm Bay Ford! Leasing my new car from Palm Bay Ford was an awesome experience. I'll be sending everyone I know to deal with O'Shawn Gordon. Leasing my new car from Palm Bay Ford was an awesome experience. I'll be sending everyone I know to deal with O'Shawn Gordon. More
by Amandagator
July 07, 2014
The Best in Florida If you want a great deal, a wide selection and the best service in Florida, Go immediately to Palm Bay Ford. And if you want to deal with the best sal If you want a great deal, a wide selection and the best service in Florida, Go immediately to Palm Bay Ford. And if you want to deal with the best salesperson , ask For Chris Cochran, you will love your experience on all levels... More
by emunro01
Employees Worked With
Chris Cochran
