Gary Yeomans Ford Palm Bay

I actually enjoyed my experience at Palm Bay Ford. Troy Snow was very helpful & knowledgeable, & it was a pleasure working w/ him. I would definitely recommend the dealership & would hope to deal w/ Troy Snow was very helpful & knowledgeable, & it was a pleasure working w/ him. I would definitely recommend the dealership & would hope to deal w/ Troy again. More

I would like to give a shout out to Palm Bay Ford. Thanks to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and tu to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and turbo had to be replaced... Our truck broke down while we were working out of town....Steven in the service department was AWESOME in keeping us updated and making sure our truck was serviced in a timely manner and was completed when promised! Thank you also to the great diesel mechanics who worked so hard too. They are 3 hours away from us but we had trust in them and they came through! I highly recommend this dealership and the service department. So go see Kyle in sales for your Ford purchase and trust the service department! Although we did not purchase our truck from Palm Bay, we WILL for our next one!!!! You guys ROCK!!!! LeeAnn Townsend Starke, FL More

Very friendly Sales and service excellent staff to do Very friendly Sales and service excellent staff to do business with.troy snow is buy far the best sales person we have dealt with!! Bill fisher P Very friendly Sales and service excellent staff to do business with.troy snow is buy far the best sales person we have dealt with!! Bill fisher Palm Bay fl More

I came in to talk about purchasing a new car. They have a 25 dollar Walmart Special that apparently they knew nothing about. I left my information, however, no one got back to me. Apparently they don't think 25 dollar Walmart Special that apparently they knew nothing about. I left my information, however, no one got back to me. Apparently they don't think women can buy cars. More

I would first like to Thank Jim House the used car sales Manager for making my car buying experience a pleasure. I will tell all my friends how great Palm Bay Ford is just because of him and all of his staf Manager for making my car buying experience a pleasure. I will tell all my friends how great Palm Bay Ford is just because of him and all of his staff. What a great place to buy a car. I only went into the Dealership to look at new and used cars for my wife and I left there with a awesome low miles 2009 Mustang Convertible. Thank You Jim House and all Palm Bay Fords staff for helping me buy this car for my wifes 40th Birthday present she really really loves this car. More

I had a great experience during the lease of my 2 new 2013 Ford Focus. My salesman was very attentive and helped us through the searching portion, as we started out looking at the Focus, Escape, and Edg 2013 Ford Focus. My salesman was very attentive and helped us through the searching portion, as we started out looking at the Focus, Escape, and Edge. After we narrowed it down to a pair of Focus, he helped us with picking out the two that were equipped the way we wanted them and in the colors we wanted. The sales manager was great as well, working to find the right vehicles even if at another dealership (we ended up taking a pair that were in stock but didn't start out looking that way). The finance manager was also great, and moved us through his office very quickly while still presenting us with all of our options. All in all, a great experience and the new ownership and management is a huge improvement over the prior owners. More

GREAT CUSTOMER SERVICE GREAT SERVICE DEPT QUICK AND EASY. FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETE FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETELY SATISFIED More

In my work we often say, "people may for get what you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experi you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experiences with you. About two weeks ago, on a Friday, I took my 2010 Ford Fusion to the dealership. The right tire was losing air and I had a problem with the passenger side mirror from a small impact with a trash can. This young man, who appeared too young to know anything, named Shawn, worked with me on my tire. First he told me the tire had to be replaced, then he came back and told me that the tire was not in stock but he would have it by Monday, and that the price would be about 20.00 less than the original quote. In addition, he was getting the paint code for my mirror and would have to order it, but if we did that work on a Monday or Tuesday, the paint guy would be there and everything could be done at once. He would have the current tire put back on my car. "How long will that take?" "45 MIN", "Gee, I have already been here an hour and I have a very busy day,,," , " I'll try to get it out in 30 min.". When Shawn returned, it was less than 30 min, and he said your car is ready and running with the door open for you. (You're kidding, right?) Well, he held the door of the customer lounge for me, and there was a person holding every door through the bay, my car door WAS OPEN, ENGINE RUNNING and AIR ON!!!!! WOW! How did that make me feel? Like little Orphan Annie when she went to the movies and all the ushers smiled and waved her through!! And yes, I have shared this experience with my friends and and colleagues! In addition, Shawn WAS knowledgeable, extremely polite, and he moved with a sense of MY urgency. I watched him hustle into the waiting area to talk to me, not lumber in , visiting with co workers along the way, and yesterday, he sprinted across the bay to check if my car was finished. What a great SERVICE PERSON you have. My hat is off to you! More

We wanted to purchase an SUV that could be towed behind our motorhome. We stopped about 45 minutes before closing and Tracie Fonte, Don and Mike stayed almost two hours past closing to help us with a deal our motorhome. We stopped about 45 minutes before closing and Tracie Fonte, Don and Mike stayed almost two hours past closing to help us with a deal. Tracie found that we had rebates and credits and an employee ford plan and Don worked out an acceptable trade solution for our 2011 Mustang. Tracie was extremely knowledgeable about the vehicle which impressed my husband who has been an auto parts store manager for 35 years. Once decided on a vehicle, (a new 2012, Tracie had to find it in the state of Florida in the color we wanted which was no easy task. We preliminarily agreed on a deal and they kept our Mustang and gave us a brand new 2012 Escape loaner to drive until she found the V6 model in the color and with the features we wanted. She hit a few road blocks along the way but persevered. She did not find us the color we originally requested, but assured us she would find us one we would like. She actually found us a steel blue that we never would have requested but because she listened to us, she was confident we would like it and we love it. The finance team with Tony and Mike was the smoothest deal we ever went through. Everyone we dealt with made us feel like we were their only customer for four days until we picked up our new vehicle. I would highly recommend this dealership and Tracie in sales and will be writing a letter to the General Manager with kudos for everyone. More

I went to PALM BAY FORD on June 13, 2012 because my F150 5.4L V8 engine was not running smoothly. At the end of the day Mr Robert Mendez called me and said it has a bad coil on cylinder #1. The cost was goi 5.4L V8 engine was not running smoothly. At the end of the day Mr Robert Mendez called me and said it has a bad coil on cylinder #1. The cost was going to be $200 for labor and $75 for the part! Seemed high but i needed it done. I picked up the vehicle the next day which seemed to run the same as before. A few weeks later I was out of town with the truck on a saturday when it began running really rough. I got it checked at a local shop who informed me that the computer codes show #2 and #8 cylinder on engine was misfiring. He reccomending replacing the coils but it was 5pm on saturday and they were closing. I was in Sarasota FL, 180 miles from home! I got new coils the next sunday from Auto Zone, and changed #1 and #8 and found out #8 was badly cracked and not even bolted on!. I feel they misdiagnosed the problem, should have reccomended changing the broken #8, overcharged me for labor, (It took me 10 min to change them) and installed a defective part. I went to the service/parts director, Mr Shawn Grezaffi with my concerns. He offered to do more work on my truck, but I am not comfortable with them working on my truck! It's running fine now no thanks to PALM BAY FORD. He gave me the run around about a refund for the labor and defective part. He said he would try to do it but its alot of paperwork. Funny how easy it was for them to take my $415.55 but how hard it is to get it back. Shawn promised to let me know of his intentions and has since never returned my call. BUYER BEWARE!! Dale B Palm Bay FL More