Gary Yeomans Ford Palm Bay - Service Center

WHEN GOING TO PALM BAY FORD IT IS ALWAYS A GREAT EXPERIENCE . I WOULDNT GO ANY WHERE ELSE.. I HAVE SPOKEN WITH MATTHEW TURNMEYER AND HE IS A VERY KNOWLEDGEABLE AND FOLLOWS UP ON HIS CUSTOMERS EV EXPERIENCE . I WOULDNT GO ANY WHERE ELSE.. I HAVE SPOKEN WITH MATTHEW TURNMEYER AND HE IS A VERY KNOWLEDGEABLE AND FOLLOWS UP ON HIS CUSTOMERS EVERY NEED .. ONE OF THE BEST SALES PERSONS I HAVE EVER DEALT WITH.. WOULD RECOMEND HIM TO OTHERS TO BUY A VEHICLE IN THE FUTURE ! :o) More

Sales person was very attentive, listened to our requirements and suggested vehicles that matched our needs. Dealership was clean, well organized and appeared truly interested in our satisfaction. requirements and suggested vehicles that matched our needs. Dealership was clean, well organized and appeared truly interested in our satisfaction. Would highly recommend dealership and our sales person. More

My husband and I noticed (after we bought our car) that the back seat under the rear window had holes. We thought we would have to patch it, but first we would see if it was covered under our bumper to bu the back seat under the rear window had holes. We thought we would have to patch it, but first we would see if it was covered under our bumper to bumper warranty that was ready to expire. There was no questions asked, the part was ordered, when the part came in we made an appointment and they even took me home. I was so impressed, so was my husband. Thank you Palm Bay Ford....WE WILL BE RETURNING CUSTOMERS AND I WOULD MOST DEFINITELY recommend you. More

I would like to give a shout out to Palm Bay Ford. Thanks to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and tu to Kyle Ashley in the sales department who recommenced the service department to us for a BIG service job on our F350 truck....the short block and turbo had to be replaced... Our truck broke down while we were working out of town....Steven in the service department was AWESOME in keeping us updated and making sure our truck was serviced in a timely manner and was completed when promised! Thank you also to the great diesel mechanics who worked so hard too. They are 3 hours away from us but we had trust in them and they came through! I highly recommend this dealership and the service department. So go see Kyle in sales for your Ford purchase and trust the service department! Although we did not purchase our truck from Palm Bay, we WILL for our next one!!!! You guys ROCK!!!! LeeAnn Townsend Starke, FL More

GREAT CUSTOMER SERVICE GREAT SERVICE DEPT QUICK AND EASY. FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETE FAIR PRICE AND I RECEIVED A FREE MULTIPOINT INSPECTION AND FREE CAR WASH AND VERY SWEET CUSTOMER RELATIONS MANAGER CALLED TO MAKE SURE I WAS COMPLETELY SATISFIED More

In my work we often say, "people may for get what you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experi you did for them, but they will not forget how you made them feel". This generally does not apply to car dealerships, but let me share recent experiences with you. About two weeks ago, on a Friday, I took my 2010 Ford Fusion to the dealership. The right tire was losing air and I had a problem with the passenger side mirror from a small impact with a trash can. This young man, who appeared too young to know anything, named Shawn, worked with me on my tire. First he told me the tire had to be replaced, then he came back and told me that the tire was not in stock but he would have it by Monday, and that the price would be about 20.00 less than the original quote. In addition, he was getting the paint code for my mirror and would have to order it, but if we did that work on a Monday or Tuesday, the paint guy would be there and everything could be done at once. He would have the current tire put back on my car. "How long will that take?" "45 MIN", "Gee, I have already been here an hour and I have a very busy day,,," , " I'll try to get it out in 30 min.". When Shawn returned, it was less than 30 min, and he said your car is ready and running with the door open for you. (You're kidding, right?) Well, he held the door of the customer lounge for me, and there was a person holding every door through the bay, my car door WAS OPEN, ENGINE RUNNING and AIR ON!!!!! WOW! How did that make me feel? Like little Orphan Annie when she went to the movies and all the ushers smiled and waved her through!! And yes, I have shared this experience with my friends and and colleagues! In addition, Shawn WAS knowledgeable, extremely polite, and he moved with a sense of MY urgency. I watched him hustle into the waiting area to talk to me, not lumber in , visiting with co workers along the way, and yesterday, he sprinted across the bay to check if my car was finished. What a great SERVICE PERSON you have. My hat is off to you! More

I went to PALM BAY FORD on June 13, 2012 because my F150 5.4L V8 engine was not running smoothly. At the end of the day Mr Robert Mendez called me and said it has a bad coil on cylinder #1. The cost was goi 5.4L V8 engine was not running smoothly. At the end of the day Mr Robert Mendez called me and said it has a bad coil on cylinder #1. The cost was going to be $200 for labor and $75 for the part! Seemed high but i needed it done. I picked up the vehicle the next day which seemed to run the same as before. A few weeks later I was out of town with the truck on a saturday when it began running really rough. I got it checked at a local shop who informed me that the computer codes show #2 and #8 cylinder on engine was misfiring. He reccomending replacing the coils but it was 5pm on saturday and they were closing. I was in Sarasota FL, 180 miles from home! I got new coils the next sunday from Auto Zone, and changed #1 and #8 and found out #8 was badly cracked and not even bolted on!. I feel they misdiagnosed the problem, should have reccomended changing the broken #8, overcharged me for labor, (It took me 10 min to change them) and installed a defective part. I went to the service/parts director, Mr Shawn Grezaffi with my concerns. He offered to do more work on my truck, but I am not comfortable with them working on my truck! It's running fine now no thanks to PALM BAY FORD. He gave me the run around about a refund for the labor and defective part. He said he would try to do it but its alot of paperwork. Funny how easy it was for them to take my $415.55 but how hard it is to get it back. Shawn promised to let me know of his intentions and has since never returned my call. BUYER BEWARE!! Dale B Palm Bay FL More

Every warranty issue I had they rejected. There is a loophole for everything. This dealership has no integrity. The new management should all be fired. loophole for everything. This dealership has no integrity. The new management should all be fired. More

I arranged for a service appointment for 9:00 a.m. on Jan 10, 2012 to have my a/c system checked as it was not blowing cold air. The car was delivered and paperwork filled out by the service advisor prior t 10, 2012 to have my a/c system checked as it was not blowing cold air. The car was delivered and paperwork filled out by the service advisor prior to 9:00. I waited. At 10:00 the car was still parked on the back lot unlooked at. (Why did I bother getting an apppointment?) At about 10:15, I noticed it had been moved to just outside a service bay and the hood was up. About 10:20 or so I was advised that the compressor had a leak and would need to be replaced for about $1300. I said "thank-you but let be think about it". (The vehicle was several thousand miles out of warranty.) The next day I took the car to an independant shop that has a good reputation. It took them about 45 minutes of crawling around under the car and under the hood to find a coolant line with a hole it in. They said there was dye everywhere. The line was located behid the radiator and the hole was under a foil heat shield. They also found both coolant line dust covers missing. Actually, one was sitting on a ledge in front of the window so they reinstalled it for me. I returned to PB Ford to complain about the missing cover and was told they would order them. The next day I returned the car to the independant shop where they made and installed a line to replce the holed one and recharged the system. Total charge - $190. A few days later PB Ford got the missing dust cover and I installed it. Had I entrusted the repair to PB Ford, I'm certain I would have been out $1300 (perhaps a little less since I was a loyal customer). This is but one of several disappointing service visits at this dealership. More