Gary Yeomans Ford Villages

It’s been a pleasure working with Matt. This is my second truck and the management team was amazing. Easy to work with. I highly recommend them. If you’re looking for your next truck. Give This is my second truck and the management team was amazing. Easy to work with. I highly recommend them. If you’re looking for your next truck. Give them a call. You will not be disappointed. More

normally don’t leave reviews, but my recent experience at The Villages Ford has been so stressful and disappointing that I believe other customers deserve to know what happened. I purchased a 2023 Ford Ma The Villages Ford has been so stressful and disappointing that I believe other customers deserve to know what happened. I purchased a 2023 Ford Maverick from this dealership, which was sold to me as Ford Gold Certified. Shortly after bringing it home, I discovered mechanical issues that were clearly present at the time of sale but hidden due to an aftermarket muffler installed by the previous owner. A true Gold Certified vehicle should never have passed inspection with those issues, and it was clear the vehicle was not properly certified. That was frustrating enough, but the way the situation was handled by Ben, the General Sales Manager, made everything significantly worse. Throughout the process, I experienced: • Condescending and dismissive communication • Being spoken to as if I didn’t understand vehicles • Comments that made me feel as though I was lying or exaggerating • 10 days without updates after leaving the truck with their service department • No acknowledgment of the stress, inconvenience, or misrepresentation • Zero effort to offer any goodwill or make up for the situation • Misleading statements about my rights and what options were actually available to me Instead of trying to help or take responsibility for a vehicle that was clearly not properly certified, Ben repeatedly acted like I was the problem for bringing it to their attention. His attitude, lack of empathy, and unwillingness to provide straightforward information completely destroyed the trust I had in this dealership. My wife and I have purchased three vehicles from The Villages Ford, and we were loyal Ford customers. After this experience, we will never purchase from this dealership again, and this situation has made us seriously reconsider our loyalty to the Ford brand as a whole. Buying a vehicle should not involve misrepresentation, dismissiveness, or a complete lack of accountability. Customers deserve honesty and respect — and unfortunately, that is not what I received from this dealership or from its GSM, Ben. I hope management takes this feedback seriously, because this experience was the worst I’ve had with any dealership in my life. More

It was our pleasure to buy a new 2025 Ford Explorer from our good friend Robert Abbott. We have known Robert since he was 15 years old and it was so good to visit with him as well as buy a new car. He alw our good friend Robert Abbott. We have known Robert since he was 15 years old and it was so good to visit with him as well as buy a new car. He always is so personable and willing to go above and beyond to help. We would highly recommend this location and Robert for all your vehicle. More

Ford trucks since 1980, loved them all! On February 25th after a meeting in Ocala that ended early, I stopped at Yeomans Villages dealership to answer one last question –Lariat or a Platin On February 25th after a meeting in Ocala that ended early, I stopped at Yeomans Villages dealership to answer one last question –Lariat or a Platinum F250? I was greeted by Hailey, discussed what I was looking for and the ordering of a custom build process. Looked at a Platinum edition (I had previously test drive a Lariat Tremor edition and really liked it!). After 30 seconds I was hooked and decided to order a F250 Platinum Tremor edition on the spot, probably the quickest and easiest sale Hailey all day ($87K!). March 6th I received word that my truck was scheduled to be built on April 14th, even gave me the VIN number. April 10th, I got word my truck was done and about to be shipped, delivery date of about April 25th! I had also just sold my 2014 F150XL and my buyer was willing to wait until I received my new truck, it would be 2 + or - weeks, so all was good. April 25th,came and went. Was told delivery from Jacksonville to the dealership could take 2 or 3 weeks. Not a big deal, I called my buyer, and he was okay with the delay. April 28th, received email from Ford that they had received my order and accepted it (the same order number before?), I figured just the computer catching up. May 1st, received another email from Ford saying that my new truck build scheduled for June 2nd and a new VIN. xxx??? Saturday May 3rd, sent Hailey a text with a copy of the email with the new date and VIN asking xxx is going on. I was really ticked off, I knew they sold the FN truck to someone else. A few hours later I got a call from one of the managers at the Villages store. I got a song about the truck went to the Ocala dealership, it wasn’t marked properly in the computer, they sold it to someone else by mistake, they were looking for a match for “my truck”, oh we are so sorry for the mix up, and we’ll make it right. I told him don’t bother looking, my configuration was unique to my business needs, and I doubted they would find another, I was willing to wait for “my truck”. What tripped me the most was the “we didn’t know” line he fed me, what a line of xx! They knew, they had already reordered my truck. It’s crap like this that makes so many hate the process of buying a new car and distrust car dealers. I tried to maintain a positive attitude, but that went out the window with the next call I had to make. Called the buyer of my current truck and told him what had happened, he said he couldn’t wait another 2 or 3 months and the deal was off. I had just lost $8k from the sale of my truck and had to try to sell it again, AND I still had to wait another 2+ month from my new truck. May 19th, received email that my new truck was completed. Yesterday received an email the truck has been shipped to Yeomans. I still haven’t sold my F150, again (not a bite yet), and I know that if I trade it in, they will lowball the offer for the truck. Now it’s a waiting game again. When will “my truck” arrive? Will they sell it to someone else - again? What other line of xx will I hear? Or will they make good on the “we’ll make it right” offer? I’m not holding my breath. It’s has not been a great first impression, but I’m willing to give them the benefit of the doubt and a chance to make good. After 45 years of driving Ford trucks that streak will end if Yeomans tries to do any of the typical dealer xx games. A Dodge dealership in Orland has assured me they can get the Ram 2500 Limited that will meet all my needs in less than a week. More

I bought my 25 Explorer St from here. Matt and Kaylee were very helpful and friendly. No pressure, I would highly recommend them both. Matt and Kaylee were very helpful and friendly. No pressure, I would highly recommend them both. More

We purchased a 2017 GMC Acadia from this dealership around Thanksgiving. Shortly after bringing the vehicle home, we discovered the heated seats were not working. We took the car back, and after some b around Thanksgiving. Shortly after bringing the vehicle home, we discovered the heated seats were not working. We took the car back, and after some back and forth, the dealership finally agreed to repair them. We got the car back a few days after Christmas. I live out of state, and just three days after returning home, the check engine light came on. When tested, 11 codes appeared, all indicating the thermostat needed to be replaced. I had to pay the $100 deductible to get it fixed. Less than two weeks later, the emergency brake service light came on. We called the dealership to express our concerns. While we understand this is a used vehicle, we paid a significant amount of money for what was marketed as a "certified" car. It’s frustrating to have this many issues in under two months of ownership. We were told if we lived locally, they would take care of the repairs, but since we don’t, we would need to take it to another Ford dealer and continue paying deductibles for repairs. Overall, we feel disappointed and frustrated with the experience. While the dealership was initially helpful with the seat repair, the ongoing issues and lack of adequate support for out-of-state buyers have made this process far more stressful than it should be. More

Bought are new ford escape here. Matt in sales was great very knowledgeable and friendly. We would highly recommend this location and him! Matt in sales was great very knowledgeable and friendly. We would highly recommend this location and him! More

Matt and Harrison were excellent. Couldn't be happier with my experience and the car itself! Couldn't be happier with my experience and the car itself! More

Excellent salesman knows his product and how to take care of your needs bought it 3rd vehicle from him and I will be back thank you Jesse conley of your needs bought it 3rd vehicle from him and I will be back thank you Jesse conley More

Matt was very helpful and made everything work smooth, offered me things to drink, and made me feel welcomed offered me things to drink, and made me feel welcomed More