Gary Yeomans Ford

I go thru the quicklane for my company fleet service every 5000 miles and show up at 6:45 to be one of the first if not the first customer. I have been dissapointed with the lack of speed to get a oil c every 5000 miles and show up at 6:45 to be one of the first if not the first customer. I have been dissapointed with the lack of speed to get a oil change and tire rotation. But this time took the cake it was 90 minutes from the time I went to the customer lounge till I got the phone call it was ready. I went to the service counter to do the paper work and get my keys. Unfortunately it was another 30 minutes before I finally had my keys in hand. They gave me some excuse about the truck being parked far out and the guy washing vehicles lost track of it. If I come to the quick lane for an oil change I expect maybe 30 minutes tops! If i can go thru jiffy lube or any other quick oil change provider there is no excuse as a worker that Im very easy to identify since wearing a uniform and the fact it is a fleet vehicle. Why is there not better attention to the time it takes since Im waiting to start my work day till I can drive away? Get your QUICKLANE service times somewhere in the realm of QUICK. Im tired of wasting my day waiting to start the clock due to your service dept lack of organization! More

I had a great buying experience. Matt was knowledgeable and helpful in working with me to make a good deal. The process was quick, easy and painless, which is saying a lot compared t Matt was knowledgeable and helpful in working with me to make a good deal. The process was quick, easy and painless, which is saying a lot compared to most car buying experiences. More

Great experience! My sales person "Billy Budd" was awesome! not pushy, answered all my question, made a a great experience from start to finish. Finance person was th My sales person "Billy Budd" was awesome! not pushy, answered all my question, made a a great experience from start to finish. Finance person was the best! Explained everything to me, he too answered all my questions. I felt like I was in the best of hands through this purchase. And most of all I LOVE my new car! Shout out to Joe Maenza too! Smooth, quick process!! Tks Wendy Wise More

Our salesperson, Todd Liddick, was excellent! His "no pressure" sales approach was the reason we bought a vehicle as we were hesitant to make an out-of-state purchase. Thank you, Todd, for all of His "no pressure" sales approach was the reason we bought a vehicle as we were hesitant to make an out-of-state purchase. Thank you, Todd, for all of your help and continued support! As an out-of-state buyer, the finance department struggled with the new software. It was a long arduous process (4+ hours). The apologetic finance guy and his superiors need training on the new software for out-of-state buyers. Also, once the software issues were addressed then the antiquated printer prevented the printing of documents. After a printout was legible, we noticed a discrepancy on the agreed upon prices and those on the "blue" sheet. A quick phone call addressed this issue. We had to move to another office to complete the purchase transaction due to the antiquated printers. More

I’ve purchased 3 cars from Tyler Grant ! ! He makes every purchase at ease and hassle free !! He goes above and beyond on all my needs when purchasing a vehicle ! Thanks Tyler ! He makes every purchase at ease and hassle free !! He goes above and beyond on all my needs when purchasing a vehicle ! Thanks Tyler More

We were looking for a truck and Christian Perry was awesome. He went up and beyond to make us happy with the purchase. He was by our side before, during and after the sale. I would highly recommend Chr awesome. He went up and beyond to make us happy with the purchase. He was by our side before, during and after the sale. I would highly recommend Christian Perry to anyone that wants a nice smooth sale. Were 100% satisfied. More

Elliott Irby and Matthew Blood made our visit an absolutely wonderful experience! They went out of their way to make our experience great and to find just the right vehicle for us! Nello Faulk, Bus absolutely wonderful experience! They went out of their way to make our experience great and to find just the right vehicle for us! Nello Faulk, Business Manager was also outstanding! More

My experience didn’t start out top notch, but wait until you read how it ended. My friend purchased a vehicle from GYF. During her transaction she felt something was done wrong with a member of the finance you read how it ended. My friend purchased a vehicle from GYF. During her transaction she felt something was done wrong with a member of the finance team. After she left a review detailing what happened she was contacted by Samantha the finance manager. As I observed Samantha resolve my friends’ concerns, she went so above and beyond. I was so impressed with Samanthas’ execution of the resolution, I decided to buy a car for myself. The story doesn’t end here though. Samantha set me up with the best sales agent I have ever had. And I’ve owned over 30 cars through the years. Jordan was amazing. Very attentive and helpful in finding the vehicle I wanted. And I was thrilled when he found the perfect one. Every part of the experience was a delight, and they both followed up after the sale , multiple times, to check on my satisfaction. Samantha even jumped through a couple hoops to get my license plates resolved(out of state), and Jordan got me a good deal on a part that I needed. I give 5 stars to Gary Yeoman’s Ford, because they have awesome people like Samantha and Jordan. I will be back for my next vehicle with no reservations. Look, every business has a couple “bad apples”. If a company makes it right after finding a problem, they deserve my business and I believe they deserve yours too. Thank you Samantha and Jordan. More

Makayla reached out to us, via Kelley Blue Book quote we initiated, and expressed interest in appraising our vehicle. After speaking with MaKayla & making an appointment to have our vehicle appraised, we ha initiated, and expressed interest in appraising our vehicle. After speaking with MaKayla & making an appointment to have our vehicle appraised, we had no indication that a deal was expected at the time of appraisal. We drove 45 miles only to be told it would be appraised if we were interested in making a deal right then and there. Sales manager was abrupt, slightly rude and indignant even when we stated it was our intent to deal with the dealership in the next week (when my new car arrives).Now not so much. Misleading information. No apology for our inconvenience or lack of clarity about appraisal protocol. Better communication is recommended. More

Great, Tentative, Personal, Informative, Helpful, Alicia O'Kane, thank you for being awesome. You made the whole process a breeze! Sales Dept list below Alicia is not listed (at least that I see) give her O'Kane, thank you for being awesome. You made the whole process a breeze! Sales Dept list below Alicia is not listed (at least that I see) give her 6 stars! Donny Allan was right there to help with anything that came up. I don't see his name listed below, give him 5 stars! More