Gastonia Chevrolet Cadillac Buick GMC

I love my 2013 GMC Sierra 1500 I got in March of 2026 but when it came to the paperwork during the sale they messed it up twice then today had another mix up with oil change told to me wrong when I needed to when it came to the paperwork during the sale they messed it up twice then today had another mix up with oil change told to me wrong when I needed to have it done, the truck showed it being due on the odometer and they forgot to reset it when they changed the oil in March before I bought it when they pulled up my paperwork at the dealership they couldn't find my warranty when they did finally find it they said I only had a one year warranty on motor and transmission and I had to show the paperwork due to them making mistakes twice when I purchased my gap insurance I also added a year warranty on motor and transmission but due to their mistakes twice they added an extra year and I do appreciate them doing that. But all this mess today over the reading saying my truck was due for an oil change. When I called the number to this dealership the woman on the phone instead of treating me like I was lying telling me things like I didn't have a warranty when she looked up the truck then telling me it's not in the system but still kept telling me the warranty I was talking about didn't cover oil changes and the dealership changed the oil in March I told her I knew that but for 30 minutes she kept on and on telling me something different then the dealership told me at the time of purchase and instead of upsetting me if she didn't know what the dealership told me or see it in the system she should have just told me from the start to take my truck to the dealership because I was trying to make an appointment over the phone for the oil change instead I got all this wrong information from her over the phone thanks to Nicholas Deaton he fixed the reading on the odometer and looked into my warranty and I do have a two year warranty on the motor and transmission and also gap insurance this man is awesome he told me I wasn't wrong about what I was told and even though he wasn't at fault he still apologized for their mistakes and fixed their mistakes took the time to get everything right and explained everything to me with patience and understanding again thank you Nicholas Deaton for believing in me and getting everything right today with my truck this was my first experience buying a vehicle from a big dealership I've always had to settle for less and so all I wanted to do today was make sure if the oil needed changing due to paying extra for warranty I'm trying to keep everything done right so I don't have issues in the future with my motor due to neglect on my part then my warranty wouldn't cover my motor if something was to happen More

I bought a Cadillac ct6 from this dealer car has been solid. Other than the night vision never being functional since the day I purchased, kept giving me some story about it needing a special calibration solid. Other than the night vision never being functional since the day I purchased, kept giving me some story about it needing a special calibration tool, which there are only a few of on the eastern seaboard. ( still hasn’t been resolved). Also had a rear monitor go out had it replaced, now both sides want retract which I know they should. Ryan the service manager gave some crap about maybe the car had a system upgrade, more lies. I purchased an extended warranty(5yr) when I purchased the vehicle. I was told by Paul the warranty was good until March 2026.Ryan the service manager Ryan,told me it’s expired. I simple want what I’ve paid for and to have my vehicle serviced properly. Im going to give this dealer the opportunity to make things right. If not satisfied I’ll be taking further action to receive the value which purchased. More

I had a great experience working with Jacob . He was professional, honest, and very easy to work with. He took the time to answer all my questions and made sure I felt comfortable throughout the He was professional, honest, and very easy to work with. He took the time to answer all my questions and made sure I felt comfortable throughout the whole process. No pressure, no games—just great customer service. I’d definitely recommend Jacob to anyone looking to buy a car. More

I purchased many cars in my life, and this was one of the best experiences I have had. I worked with will and he was great. the deal was more than fair and the process was quick. we shook hand and walked di best experiences I have had. I worked with will and he was great. the deal was more than fair and the process was quick. we shook hand and walked directly into finance who was great to work with as well. I was drawn to them for the lifetime warranty. this made me want to work with them again. I will be back for my wife's Yukon. Thank you all again for making this easy and fair! More

Do your research before you go there! We were disappointed how the numbers were manipulated. We were disappointed how the numbers were manipulated. More

Pulled into Gastonia Chevrolet, knowing what we wanted and Jhery came walking up to us and we bought a 2025 Buick Enclave! Great service throughout our visit!!! and Jhery came walking up to us and we bought a 2025 Buick Enclave! Great service throughout our visit!!! More

Seth, Barry, and Philip at Gastonia Chevrolet outstanding job. Thank you for everything getting in this truck. job. Thank you for everything getting in this truck. More

I had a fantastic experience from start to finish. Philip McSwain went above and beyond—any concerns I had were addressed immediately and with care. Even weeks after the purchase, he continues to chec Philip McSwain went above and beyond—any concerns I had were addressed immediately and with care. Even weeks after the purchase, he continues to check in to make sure everything is going well and that I'm happy with my car. It's rare to find someone so genuine and attentive in the car dealership world. Highly recommend working with him! More

BEWARE…If you are looking for someone honest and who will honor agreements made with you prior to your arrival …don’t waste your time with this dealership. Drove over 200 miles and they didn’t stand by th honor agreements made with you prior to your arrival …don’t waste your time with this dealership. Drove over 200 miles and they didn’t stand by their agreement. Management are a bunch of back boneless LIARS!! We are both mature and educated people and do not appreciate being treated in this manner. We are both well known and have a good reputation and normally do not post reviews like this…but the way we were treated was very wrong!! More

Bought my new Trax last month loving it so far. Jose did great working out my monthly budget and Angie has always responded about any questions that came up during the buying process. 10/10 would h Jose did great working out my monthly budget and Angie has always responded about any questions that came up during the buying process. 10/10 would highly recommend to anyone. More