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Gastonia Chevrolet Cadillac Buick GMC - Service Center

Lowell, NC

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29 Reviews

29 Reviews of Gastonia Chevrolet Cadillac Buick GMC - Service Center

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August 22, 2016

Worst Service Department Let me start by stating I have bought every car I have ever owned from a McKinney Dealership but after dealing with the Chevrolet Service Department o More

by JWard1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Spivey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2016 -

Gastonia Chevrolet Cadillac Buick GMC responded

Mr. Ward. I have talked to my service manager who talked to Tim Spivey. We have not seen your car since March of 2015. It had 41,000 miles at the time. We understand as of today that your car has 60,000 miles. We also understand, from your wife, that the car needs a new battery. She also confirmed that since she said she could not cut it off or it would not start back. A weak battery can make any warning light come on on the dash, or create drivability problems such irregular exhaust or misfires which all would be contribute to a strong exhaust smell. Without a working battery in place, a car can not be diagnosed properly. We are looking out for our customers by giving you the information you need. If we cannot put a battery in your car, then we cannot properly diagnose your car, and that would not be fair to you.

June 01, 2016

Courteous, and Friendly Service What can I say - I received the best, courteous and friendly service from your service team. I also appreciate the e-mail I received so quickly sayin More

by Bill753
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clif Calvert, David Horne
Jun 02, 2016 -

Gastonia Chevrolet Cadillac Buick GMC responded

Thank you for writing about your visit with us! We are happy to hear that our team were able to provide you with the best, courteous, and friendly customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Facebook -- we offer exclusive specials for our likers. Warm regards, McKenney Chevrolet Buick GMC Cadillac Team

May 25, 2016

David Duncan is the Corvette expert. I drive past 2 Chevrolet dealers for service on my 2015 Corvette. David Duncan at McKenney is the only person I trust to work on my car! More

by wilross3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Duncan
May 27, 2016 -

Gastonia Chevrolet Cadillac Buick GMC responded

Hey Vette! Thank you for this great review! David is truly an exceptional employee and we appreciate him for consistently giving you a great experience! Thank you for your loyalty and be sure to like us on Facebook to get all the good deals! Best regards, McKenney Chevrolet Buick GMC Cadillac Team

September 21, 2015

The staff are nice, but the service is terrible The service writers are friendly and very polite/professional but the service work done by technicians is terrible. If you have work done here...trust More

by disappointed customer
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clif Calvert
March 16, 2015

Consistantly great quality work. Service work is top notch. Sales are friendly but not pushy. Very helpful in finding the options you want on a car. Prices are fair and competitive. More

by mwraydixon
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : girl Ballard in parts., Clif Calvert, Jon Speas
March 11, 2015

Professional people They are nice people, approachable and friendly. They make sure that you are happy with their service that they rendered. They are open to any suggest More

by Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Bill Starke
March 10, 2015

A Long Standing Relationship Not Just A Car Dealer McKenney begins with just that, the Ray McKenney name. He has founded his business on honesty, integrity, and a good name. He leaves his personal cell More

by RayMcKayHardee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray McKenney, Clif Calvert
May 13, 2013

Mr. Speas, the costumer service rep, was extremely helpful as always. He is alway very polite and honest. He is the main reason that I continue to get service done at that Dealership. More

by brentpayton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Speas
March 09, 2013

Mr. Harold Varner is the best car salesman I have ever worked. He is patient, kind and he knows his product! This was the first time I had brought my Cadillac back for service and I received a true red ca More

by queenbee61
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Varner
3