Gastonia Chrysler Dodge Jeep RAM

Lied to about extended warranty for lower interest rate. I went to this dealer to look at a used truck. The truck was already sold. Keith Langford took my information and provided me a great deal on a new 20 I went to this dealer to look at a used truck. The truck was already sold. Keith Langford took my information and provided me a great deal on a new 2015 Ram however, I needed more back seat space. After looking at a 2016 Ram Crew Cab I decided to trade mine in and purchase the new truck. Brian the finance guy told me that in order for me to get a lower interest rate I had to purchase a $4000 warranty. Me not knowing any better I took it. I was very interested in a different truck with more options but I was told I could not get financed for it without money down. Since I did not want to put any money down I settled for the truck they offered with the extended warranty. Now I'm in a truck I didn't really want with out options that were very important to me and my family. After consulting with various sources I called the dealer and canceled the warranty. The only thing I was told is "Brian is fired because he's been doing this to many people and I can come back for a free tank of gas." As far as I'm concerned this is unacceptable business practice, very unprofessional behavior by a corporation like this. Someone at Chrysler should contact me to make this deal right and remove the bad taste I have. More

Good home town feel to doing bussiness, and no presure. I stoped to look at a Jeep Wrangler and was bet by Mike Todd. He was helpful and took his time to show me a Wrangler they had in stock. I wanted a Fr I stoped to look at a Jeep Wrangler and was bet by Mike Todd. He was helpful and took his time to show me a Wrangler they had in stock. I wanted a Freedom Edition Oscar Mike and told him I was still just looking. The next time I stopped by I asked for a brocure on the New Wranglers. Without any hesitation he got me the brochure and gave me his card and told me If he could do anything to just let him know. When I got ready to buy I called him and asked if they had any Freedoms and he told me no but he would gladly find me one if that's what I wanted. I went up there as a courtesy to Mike as I had been talking to another dealer, and he beat there deal after I showed him what I had already quoted and dealer transferred the Jeep from Winston Salem to Gastonia. He and the dealership went the other mile to get my business and that is why I bought from them instead of any one else. Thank You Mike Todd and Gastonia Chrysler Jeep. More

Awesome experience! Wow...what a great experience. It was my first time purchasing a vehicle on my own and the team made it so easy. I visited CarMax and a dealership in Wow...what a great experience. It was my first time purchasing a vehicle on my own and the team made it so easy. I visited CarMax and a dealership in Huntersville and they were both very persistent and kind of pushy. But, Danny Craig, was perfect. Did not blow my phone up constantly or anything, but made me feel extremely comfortable and got the exact car I was looking for, in my price range. Even though I did not buy the car the first couple times I came on the lot, Danny was always helpful and very patient, and I appreciated that! Would definitely recommend this dealership to anyone lookinf for a car! More

Best dealership in the area I highly recommend these guys. They do a great job of beating the competition in price. Keith Langford was very patient with us as we looked for the r I highly recommend these guys. They do a great job of beating the competition in price. Keith Langford was very patient with us as we looked for the right vehicle. More

Awesome sales man!!! I was able to walk in with an idea of what I wanted, tell him what I had to offer& he worked until he got me where I needed to be! And he was GREAT wi I was able to walk in with an idea of what I wanted, tell him what I had to offer& he worked until he got me where I needed to be! And he was GREAT with me& my kids. More

Excellent costumer service! When I arrived on the premises a salesman met me on the lot immediately. He was very helpful in leading me to the car I ultimately bought. Pedro was a When I arrived on the premises a salesman met me on the lot immediately. He was very helpful in leading me to the car I ultimately bought. Pedro was also very patient and helpful with me throughout the approval process. Not only would I recommend the Dealership but I would also want Pedro to help me out again. Most of the time you walk away second guessing your decision, but I'm 100% sure I made the right one. Thanks so much Pedro! More

My overall experience was Excellent! ! My salesman (James) welcomed us with open arms as soon as we walked in. He made sure we got the car we needed with all of our requirements! Everyone My salesman (James) welcomed us with open arms as soon as we walked in. He made sure we got the car we needed with all of our requirements! Everyone was pleasant and very helpful!! More

JORDAN SNIPES IS A TEN Jordan Snipes was a pleasure to work with. He was very attentative to my our needs in waht we were looking for in a car and even though we were not su Jordan Snipes was a pleasure to work with. He was very attentative to my our needs in waht we were looking for in a car and even though we were not sure in what we wanted he spent time with us from step one to the final step I would highly recommend him to anyone interested in purchasing a new car Thank you Jordan More

Expectations exceeded I drove an hour and a half to look at a particular Challenger that was on the showroom floor. Kelvin responded to my online inquiry and was there wait I drove an hour and a half to look at a particular Challenger that was on the showroom floor. Kelvin responded to my online inquiry and was there waiting for me when I arrived. We did a test drive and I was very impressed with his knowledge of the vehicle. We worked through lease and buy options and he was very patient through the process. Ron Livelace, the General manager and Aaron Parks in Finance were great as well. I drove home in my new Challenger in time for my Grand daughters birthday, and they even drove my truck home for me. Great experience. Highly recommend them. More

Fantastically Courteous! Every question I had was answered, even if it meant taking extra time to find it! They made it as relaxing as possible, with no pressure sales tactics Every question I had was answered, even if it meant taking extra time to find it! They made it as relaxing as possible, with no pressure sales tactics! Things I hadn't considered were pointed out so that I could make the best decision. I grew up in a family of sales people, so I expected the worst and had my guard up, but I didn't need it! I highly recommend talking with Gerald Morrison. He's had 25 years experience selling vehicles, and a solid understanding of what your needs might be. I recommend anyone thinking about buying a vehicle to give it a try! What have you got to lose? More