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Gates Chevy World
Mishawaka , IN
50 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 14, 2020
I had a great experience at Gates Chevy world. Andrew Richards found me the perfect match almost immediately. I told him what I was looking for in a car and he really came through and made the whole proc Richards found me the perfect match almost immediately. I told him what I was looking for in a car and he really came through and made the whole process a breeze. He was kind, patient, and very easy to work with. They also gave me a very fair deal on my trade in. I would highly recommend Gates whether you need a new car or one of the quickest and cheapest oil changes in town. More
by Mattbassman
Employees Worked With
Andrew Richards
Helpful January 11, 2020
Wonderful Experience I went into Gates Chevy World on McKinley with the intention of trading in my 2015 Camaro for a brand new Equinox. I was greeted by my salesman, A I went into Gates Chevy World on McKinley with the intention of trading in my 2015 Camaro for a brand new Equinox. I was greeted by my salesman, Andrew Richards. He was exceptionally polite, professional and knowledgeable. I did not drive the Camaro to the dealer but that didn't matter. They gave me a fair trade in value of the Camaro sight-unseen. Andrew found the equinox I liked and I was in and out in no time. The following day Andrew delivered my new equinox to my home and went back with the camaro. The process was easy from start to finish, and I have nothing but positive things to say. A+ More
by marylourunyan
Employees Worked With
Andrew Richards
August 05, 2019
BEWARE!!!! WARNING!!!! STAY AWAY!!!! BEWARE!!not all cars are certified, they tell you what they will do for you then don't follow thru, CAN NOT TRUST WHAT THEY TELL YOU,told me they woul BEWARE!!not all cars are certified, they tell you what they will do for you then don't follow thru, CAN NOT TRUST WHAT THEY TELL YOU,told me they would offer extended warranty to come back following day to pick up the paper work, went back was then told to go to a different,on Monday because it was Friday,then was called and told to bring in the following Monday which I did and they did not give me the warranty promised by then I had had the car too long to back out of the deal I was cornered in room with three different individuals in and out of room, they lie and don't follow thru what they promise they will get you one way or another,I am going to post all over social media and may even protest them and there practices in front of store but not on their property then try to put bad rating and wont allow go figure More
by tscasper
Employees Worked With
MIKE, LUCAS,JEFF, DAMION
July 07, 2019
Poor experience I normally do a lot of research on vehicles like we all should. I had found a vehicle that I was interested in online and stopped to see if they had t I normally do a lot of research on vehicles like we all should. I had found a vehicle that I was interested in online and stopped to see if they had the vehicle on the lot. I met with one of the salesmen and explained to him what I was looking for and asked if they had the car on lot. The salesman excitedly says let's go take a look. I was very upfront with him and explained to him that I would have some negative equity in my car and that I knew what the car was worth if I was going to trade it in. He says alright let me get some numbers here and appraise your car. I said that if it would be better getting a newer vehicle, let's explore that route too. So he goes back to his manager and about 5 minutes later he is excitedly yelling, "MAN HAVE I GOT THE DEAL FOR YOU!" Completely disregarding my first request of looking at the vehicle I wanted, he attempts to put me in a newer car that is well over $100 of what I was currently paying and not a car that I wanted to drive knowing the problem. I politely grabbed my license off his desk and said I am walking. He did everything he could to keep me there and test drive the vehicle that I knew had serious problems after driving for just a couple of years or less. So I stayed and test drove the car and we get back and I am like I dont know enough about the newer models to say yes and that I needed to do some research on the vehicle. He goes back in to get his finance guy and the finance guy was like, "You know he got you more for your trade in." And I was like yeah and $100 more than what I am currently paying. I told them both that I know what it's like getting screwed over paying $15000 for a certified piece of crap. I felt they were being extremely pushing and felt disrespected as they completely disregarded what I initially asked for. They are one of the largest car dealerships in Mishawaka and South Bend, but seem like they are only there to push cars and not care what the individual is looking for or need that is not Chevy or GMC. After doing research on the car that I test drove that day on Edmonds and Carguru, I can say the price was marked up almost 25% of the same cars with same year and miles. So that shows you even further what this car dealership is looking to do to you. Knowing what I know now, I will not be doing any further business with them. More
by CoachH2010
Employees Worked With
Preston Rodriguez
May 30, 2019
Great experience Tim Pelletier from Gates of Granger did a great job finding the car I wanted at the price I wanted. The whole experience was quick & very easy. Tim wa Tim Pelletier from Gates of Granger did a great job finding the car I wanted at the price I wanted. The whole experience was quick & very easy. Tim was great as well as Xavier who too care of the financing. My wife was even pleased & she normally doesn’t like the car buying process! More
by Nice truck
Employees Worked With
Tim. Pelletier, Xavier
May 04, 2016
Bill Fennell I got my dream car from this dealership. I worked with a great guy named Bill Fennell. He was amazing! Went out of his way to get me into my dream ca I got my dream car from this dealership. I worked with a great guy named Bill Fennell. He was amazing! Went out of his way to get me into my dream car!! More
by kellyaberry
Employees Worked With
Bill Fennell
July 05, 2014
First Car I am a twenty two year old, first time buyer, who thought I wanted a rear wheel drive convertible. I spoke with William and he showed me three vehicle I am a twenty two year old, first time buyer, who thought I wanted a rear wheel drive convertible. I spoke with William and he showed me three vehicles that fit my budget. He also took the time to share with me the weather conditions in South Bend and did a comparison between how the car would drive in the winter months. After 30 minutes of viewing my desire versus my needs, William helped me select a brand new Cruze with all the winter safety devices as well as a moon roof and got me a payment well below what I would have paid for the convertible. After our last winter, my new Cruze got me to work, on time every day even through all the snow and slush we had. It turned out to be the best purchase I could have made! Even my dad said the dealership went out of their way to take care of, instead of advantage of, this first time buyer. Mr. Kiel placed my true need above his ability to make more money by selling me the convertible that I thought I wanted. My dad and I want to thank Gates for taking the time necessary to truly understand my overall needs and have earned a family of customers for life. I am a travelling nurse that attends to older shut ins and have not missed an appointment since buying from William. Thank You! More
by bwk2739
Employees Worked With
William
October 21, 2013
Please let me just say that this dealership "636 W Mc Kinley Ave, Mishawaka, IN 46545" is the worst experience that i have ever experienced. Every time that i would take my car or cars in for service, Mc Kinley Ave, Mishawaka, IN 46545" is the worst experience that i have ever experienced. Every time that i would take my car or cars in for service, parts were missing, parts were put on the car incorrectly something was wrong every single time where i had to wast my time and fight with the management just to get the service that i paid for. The managers at GATES in Mishawaka have no simpaty for the customers whats so ever. They will blow you off, and not help you resolve the problem even tho they know that it is their mistake. If i had a chose to walk the rest of my life or take my cars in for service at GATE i would honestly walk. That is how bad the service was and is very single time. The only reason that i went back is because they would talk me into it, and promises that everything will be as it should, when it was not. In all honestly if you have any respect for your current asset (your car) please take it somewhere else don't settle for the poor service that they provide. They might have the 9.99 oil changes, but if you only knew there that oil came from you would think twice about getting that oil change. Best of luck to you all. More
by matt0692013
Employees Worked With
GM and the Management at Gates was just extrimily poor.
February 25, 2013
I went in to shop for a car for the 1st time in a long time. The experience with the salesman was ok. He was clearly inexperienced, but friendly enough. It was his manager that made me leave the place time. The experience with the salesman was ok. He was clearly inexperienced, but friendly enough. It was his manager that made me leave the place knowing I would never go back. This manager was the stereotypical "game playing used car salesman." He was condescending and tried to waste our time by making us go over again everything we had already discussed with the salesman. When we asked about price, he went into vague mode. I have a bachelor's degree in business and manage the accounting department for a large company in the area, so I did not appreciate being treated like "the ignorant woman" who doesn't understand money. I won't ever go to this dealership again. I proceeded to Jordan where I bought the vehicle I wanted and had a marvelous experience. More
by sandyg0511
Employees Worked With
Threw the card away, don't know
October 05, 2012
Gates Chevy is the only place I trust to have my vehicle serviced. The service department has always been friendly and very professional. Previosly I owned an '01 Blazer and had my share of bad experiences serviced. The service department has always been friendly and very professional. Previosly I owned an '01 Blazer and had my share of bad experiences at other local shops. After being a customer for many years in the service department, I recently had a great experience purchasing my new Malibu from Gates! As a female it can be difficult taking a vehicle in for service, but I would highly recommend Gates to everyone. Thanks for many years of great service!! More
by bubs
Employees Worked With
Michelle
