Gates GMC Nissan

The dealership provided excellent customer service and I purchased my Titan at an outstanding price. The property was very clean and all staff were informative and friendly. purchased my Titan at an outstanding price. The property was very clean and all staff were informative and friendly. More

I had a fantastic experience purchasing a new truck from Gates. From the time I walked on the lot - it only took 4 hours to wrap up a deal and drive the truck home. I will recommend to anyone. Gates. From the time I walked on the lot - it only took 4 hours to wrap up a deal and drive the truck home. I will recommend to anyone. More

My wife and I just purchased a 2011 GMC Terrain from your dealership. This was by far the worst Auto buying experience that we've ever had. We came into the dealership on May 21 after receiving a cal dealership. This was by far the worst Auto buying experience that we've ever had. We came into the dealership on May 21 after receiving a call from Joe Ortega, per my request for a price quote on Edmunds.com. We were placed with Brian O'Keefe to assist us. Brian was extremely polite and professional throughout this process. The Terrain that we were looking at on the lot was not the preferred color; Brian found one at another dealer, but we were apprehensive about making a decision due to the fact that I did not want to have payments that were a lot larger than I had right now. He put us in touch with Nick in the Finance area, who did some figures and quoted a payment amount which was within $10 of my then current payment, for a 5 year loan. I was still apprehensive, and Nick said he'd offer us free weekly car washes for the life of the car. But another concern was that I'd still need to have a tow hitch installed so I could use my bike rack. He said that he'd include that if we made the deal and also provide monthly car washes. We agreed on this deal, put a deposit down on a Cherry colored Terrain. We also asked that the protection package be added (the one w/all weather mats and mud guards) so it would be included in the loan. After we got home we realized that the vehicle had 1,000+ miles on it, which was unacceptable. On Sunday, my wife called Brian and told him this....he said he'd look for another one with less miles. We also said the other colors would be considered by us also and to let us know. During this timeframe Brian was unreacheable at one point due to an emergency and my wife spoke to another person about this. Apparently the car was found, everything was set and we were scheduled to sign the papers on 5/26/11. Joe Ortega called me on one point just to check on the status and he said you got a white or grey one right, and I said "NO", a Cherry one. On the signing date, we found that the towing hitch was not in place; I needed the hitch because were were going out of town and I needed to take my bike with me. We were told that we still had to come sign the papers and we could pick up the vehicle the following Wednesday when we were back in town. We signed the papers on 5/26, and we were surprised that the payment that Nick quoted us had mysteriously increased by at least $60 and Erica couldn't explain why; I still don't understand what happened there, but I'm sorry that we signed those papers because I feel that we were screwed over on the price of this vehicle. In addition; when we arrived the vehicle wasn't even the right color; it was dark grey instead of red. We never even said a word about that, because Brian was so helpful and we didn't want to make him feel bad and that color was fine with us too. Also, no mention was made of the free car washes, so it seems that we were lied to about many things. We planned to pick up the vehicle on Wednesday; I took off of work early to do so, only to find that the mud flaps weren't installed yet, as they hadn't come in yet. Same on Thursday. On Friday, we finally picked up the vehicle. Then Brian presented us with a bill for nearly $500 for the mats and mud flaps. I was shocked and I said that I thought this was all included in the financing. Brian had no clue and said that was Erika's issue and to call her on Monday. I told him if I have to pay for these items separately that I don't want them. If we would not have been forced to come in and sign the papers without being able to inspect the vehicle first, then this all would not have happened. I never heard of signing papers without the vehicle being not even ready. Since that timeframe, we've been bounced all over to different people in the dealership....no one has taken responsibility for this major lack of communication. I've spoken to Erika, who hasn't been able to help, Brian has been very nice about this but it seems that his hands are tied, also some other person (I can't remember who). Also, Ryan L. called me the other morning; said he'd call me back yesterday and he never did. No one is returning my calls, other than Brian. And I have to say that Ryan was rather rude on the phone and condescending. I don't care where this fell through the cracks, I just want to be a satisfied customer. It's now beyond the point of me being happy.... I will be making sure that this experience is documented all over the web including on Edmunds.com, where I first found your dealership. As stated earlier to everyone...it's not a problem to return the items. The floor mats are still in the box. You can take the mud flaps off, I dont' care. This seems like such a little issue on your side in comparison to the "bad press" and repeat business you are losing. I just called Erica to cancel the insurances that I purchased when I financed the vehicle. I don't see myself ever setting foot in your place of business again. My service work will go to another GMC dealer also; I will make sure that it's not owned by Gates. More

Great customer service. Accommodating, helpful, and wonderful attention to detail. My only suggestion would be in the service area -- it would help if you were open on Saturdays. wonderful attention to detail. My only suggestion would be in the service area -- it would help if you were open on Saturdays. More

Loved my Versa and hope to be as happy with the Rogue. Jay met us when we got out of the car and was with us all the way through Jay met us when we got out of the car and was with us all the way through More

My experience with your dealership was outstanding. Everyone was very pleasant & knowledgeable. All our questions were answered & everything was explained in complete detail. This the third vehicle we Everyone was very pleasant & knowledgeable. All our questions were answered & everything was explained in complete detail. This the third vehicle we as a family have purchased @ Gates Nissan & have never had a bad experience. When we buy another car, Gates will be our first choice! We have told everyone we know how wonderful we were treated & the courtesy & respect with which we were treated. We told them what we wanted, what we wanted for payments & they made it happen. Thank you to everyone @ Gates Nissan, especially Bob & Nick! More

My connents in the previous section should be viewed as they detail my satisfaction. The whole process was facilitated by salesman, Brian Phillips. I was just driving through the dealership when Brian appr they detail my satisfaction. The whole process was facilitated by salesman, Brian Phillips. I was just driving through the dealership when Brian approached - very friendly, not pushy but informative and he actually listened to my concerns about buying a new car. More

Mr. Tomas Gates gave me outstanding personal attention, considering both my needs and my interest in cars. He explained the many options available in purchase and lease, asked about my budget and performa considering both my needs and my interest in cars. He explained the many options available in purchase and lease, asked about my budget and performance expectations, and steered me through the decision and purchase process in a completely professional manner. It was Mr. Gates's positive professionalism that convinced me to purchase my Altima from Gates Nissan. Thank you! More

Overall I had an excellent experience in dealing with Gates GMC. My salesman's name was Tomas Gates. He was very helpful and knowledgeable from the beginning to the end of the entire process. The custome Gates GMC. My salesman's name was Tomas Gates. He was very helpful and knowledgeable from the beginning to the end of the entire process. The customer service, quality of work, friendliness, and price were great. Thanks Gates GMC! More

My wife and i came in not knowing what to expect for our car shopping experience. We were greeted with a helpful, friendly attitude,and we were given all the information we could have needed to make an info car shopping experience. We were greeted with a helpful, friendly attitude,and we were given all the information we could have needed to make an informed decision. All of the features of the car were explained to us , all of our financial options, and we actually were able to drive the car off the lot just hours after we had arrived there. We have been in customer service for years, and we always appreciate it when we get good customer service. We are very happy with our car buying experience. More