Gates Honda

excellent dealership David Lail is the best manager I have ever dealt with. Alan worked with us on the sale. Jim Hinkley is the reason I keep coming back to Gates Honda. David Lail is the best manager I have ever dealt with. Alan worked with us on the sale. Jim Hinkley is the reason I keep coming back to Gates Honda. Jim is the main wheel in the service department. He also trains the new workers. This is our fourth vehicle purchase with a different manager for each purchase.David Lail worked with me better than any manager I have ever seen. We are very pleased with the service we received. Justin and Ean are the best service team. I will never bring my vehicles any where else. I drive 40 miles one way and it is well worth it. More

Great Dealership To Do Business With Gates Honda is the best dealership in all of Richmond KY. Their general manager, David Lail goes out of his way for the customers. I owed 11,500 on my Gates Honda is the best dealership in all of Richmond KY. Their general manager, David Lail goes out of his way for the customers. I owed 11,500 on my car and he done everything he could to get me in a brand new civic with cheap payments. For anyone who needs a new vehicle whether its new or used I highly recommend going to Gates Honda. They also have top of the line service team that treats you right and takes care of your vehicle. More

Dealership is Fair, honest and showed total empathy My daughter's car was towed to Gates Honda dealership. We live 375 miles away. Our service advisor, Ian Williamson, was first class to deal with. D My daughter's car was towed to Gates Honda dealership. We live 375 miles away. Our service advisor, Ian Williamson, was first class to deal with. Dealership kept us abreast with the issues at hand. At the end of the day we had a positive experience and I would recommend this dealership to anyone in the area (or outside the area) More

REAL Integrity in a Dealership Drove for 3 hours to purchase a used car for my son’s first vehicle. The car had a minor concern initially, which the dealership immediately committe Drove for 3 hours to purchase a used car for my son’s first vehicle. The car had a minor concern initially, which the dealership immediately committed to holding and correcting, as well as committing to a delivery hours away. Just after delivery another problem arose. David did not hesitate to make it right and stand by the car, even though it was officially after the sale. David and his team went far and above the call of duty for us and showed us what seems to be rare these days: professionalism, character and integrity. Simply outstanding. I’ve never had such a positive experience with a car purchase and would recommend them to ANYONE. I will be back, that’s for certain. More

Helpful to out-of-state travelers While traveling from Indiana to Georgia, the sensor cover came partially off of my '14 Civic. My car is a lease and I feared travelling much farther While traveling from Indiana to Georgia, the sensor cover came partially off of my '14 Civic. My car is a lease and I feared travelling much farther without having it fixed. My husband and I were in Lexington, but when we called the dealer there, they were too busy to see us. Choosing a city farther down I 75, Richmond, we called and they told us they'd see us right away! Not only were they welcoming to us strangers, but they fixed the cover, checked our tires, and washed the car gratis....and they were busy with customers too. Such great customer service is a rare and wonderful thing! Thank you Richmond Honda for smoothing the way for us! Just one more reason to be sold on Honda! More

absolutely phenomenal!! I came in and was greeted by David his dedication towards getting me a car with not so good credit was phenomenal. He was so professional and didn't t I came in and was greeted by David his dedication towards getting me a car with not so good credit was phenomenal. He was so professional and didn't try to push something on me that I didn't want! More

Great experience Purchased a 2015 CRV and our buying experience was awesome. The sales representative we had (Chip Gray) was great to work with and we were under no pr Purchased a 2015 CRV and our buying experience was awesome. The sales representative we had (Chip Gray) was great to work with and we were under no pressure to buy. Just came down to the decision to purchase a new vehicle based on needs. More

Great càr buying experience 5stars Micheal Southgate and the staff at Richmond Honda made our recent purchase a painless and stress less car buying experience. Would recommend and will Micheal Southgate and the staff at Richmond Honda made our recent purchase a painless and stress less car buying experience. Would recommend and will do business with Richmond Honda again More

Buying a used vehicle We recently purchased a used Honda pilot from Richmond Honda. We were fortunate to deal with Michael Southgate who made our shopping trip very straigh We recently purchased a used Honda pilot from Richmond Honda. We were fortunate to deal with Michael Southgate who made our shopping trip very straightforward and enjoyable. He was extremely helpful and informative and never too pushy. He even went the extra mile for us (and then some!), to personally deliver the spare key to our home the next day. Wonderful service! Sandra and Geoff. More

Excellent, friendly group at Richmond Honda Everyone at Honda is always welcoming, and when I went to buy my own first vehicle they went above and beyond! They made sure I got exactly what I wan Everyone at Honda is always welcoming, and when I went to buy my own first vehicle they went above and beyond! They made sure I got exactly what I wanted and made sure I stayed in my price range. Alan Scott took excellent care of me as his customer and answered any and all worries,fears, and questions I had! More