Gates Honda

I worked with Kam and he helped me discover the Honda Accord which I fell in love with. He was patient while I test drove several cars and stayed late to make sure I was comfortable and then took even mo Accord which I fell in love with. He was patient while I test drove several cars and stayed late to make sure I was comfortable and then took even more time to train me on all the features. More

Our interaction with the dealership staff was very satisfactory. Kimberly was very knowledgeable about the models of Honda we were considering. She was available for the times we requested, and answer satisfactory. Kimberly was very knowledgeable about the models of Honda we were considering. She was available for the times we requested, and answered all our questions. Brian and Allen were straight forward and informative about the financial process. More

I cannot say enough about the outstanding service and care we received from Gates Honda sales representative Kimberly Wesley!!! She worked with my wife and I for over 2 months assisting and providing ess care we received from Gates Honda sales representative Kimberly Wesley!!! She worked with my wife and I for over 2 months assisting and providing essential knowledge that led us to recently purchase a new 2021 Honda Passport. We never felt pushed or rushed into a decision and she made the buying experience a very pleasant and enjoyable experience. If you are looking to purchase a new or used Honda I strongly recommend talking with Kimberly at Gates Honda in Richmond Ky!!! More

Was looking for a vehicle drove through the lot 2 different weekend and found a Nissan, there was a lady name Kim came out and she let us test drive 4 or 5 vehicles to see if we liked them she was no different weekend and found a Nissan, there was a lady name Kim came out and she let us test drive 4 or 5 vehicles to see if we liked them she was not pushy and very patient with us , thanks for help More

The folks at the dealership go out of there way to make you get a fantastic experience. you get a fantastic experience. More

Absolutely hands down easiest car bought to date great service service More

This is the best dealership I have ever been by far. All of the employees there were very friendly and helpful, even if I wasn't their customer. Daniel was very efficient and made me feel comfortable and no of the employees there were very friendly and helpful, even if I wasn't their customer. Daniel was very efficient and made me feel comfortable and not rushed! More

These are top notch folks that truly go above and beyond to make sure the customer is satisfied in every way. I will go back for future vehicle needs without a doubt. Kam Johnston has taken excellent care to make sure the customer is satisfied in every way. I will go back for future vehicle needs without a doubt. Kam Johnston has taken excellent care of us twice now. Carl and Brian also treated us like family More

I would like to take a moment to share my feedback on one of the most positive experiences that I have ever had purchasing a new vehicle. Upon contacting Gates Honda in response to an online sales add, I was of the most positive experiences that I have ever had purchasing a new vehicle. Upon contacting Gates Honda in response to an online sales add, I was introduced to a sales rep named Dom Eubanks. From the time Dom first introduced himself over the phone, there was an air of “no nonsense” professionalism about him. He was very honest, straight forward and genuinely interested in answering any of my questions about the vehicle. When I told him that I was definitely interested in negotiating a serious offer on the vehicle and that I would be driving from Knoxville, TN, he immediately offered to discuss all of the details and particulars of the purchase and then draft up a proposal to email to me so that I would have an offer in writing. I didn’t even have to ask for this! The negotiation was very straight forward with everything itemized and transparent. Dom also showed exceptional attention to detail during the business transaction, insuring that all aspects of the agreement, method of payment, etc. were thoroughly covered and agreeable to both parties. I also found Dom to be very organized and prompt with the exchange of information and required paperwork. He had me prefill out and submit the majority of the forms needed so that he could be getting the ball rolling on the paperwork while I commuted to Richmond to sign everything in person. I brought my wife and three small children with me to pick up our new Honda Odyssey and finalize the transaction. There were no surprises. Everything was as discussed and all of the paperwork was ready to complete, mostly just requiring signatures. I would also like to give my highest regards to Brian McMahan in their finance department. Brian had all of the paperwork on his end ready to sign and once again, everything was exactly as discussed with no hidden surprises. Every person that we interacted with was warm, professional and sharp. It was not the fake smile, grip and grin sales force that I had encountered at so many other dealerships. These folks were genuine and serious about customer service and ensuring a quality product and experience. In closing, I would add that every sales rep gets to be the “face of the company” with each customer that they interact with. That can be very good or very bad for the company. The reason that I ended up driving three hours out of state to purchase my new vehicle was 100% due to the highest professional standards that I have ever encountered in my car buying experience by Dom Eubanks. From his excellent communication within his organization and with his customer he exhibited service above and beyond the highest level of customer service. He even offered to meet on his day off if we had any issues or questions about our new vehicle while we were still in town. I am a 21 year military veteran and have had the privilege of working with some of the highest levels of professionals in my career. I would place Dom Eubanks in that category and would recommend him to any future car buyer or employer who is looking for the highest professional standards. If you are looking to buy a new vehicle and are sick of the sales games, high pressure tactics, lack of transparency and feeling like a number, you should go to Gates Honda in Richmond KY and ask for Dom Eubanks! More

Very respectful. Not pushy. Knowledgeable and helpful. Made sure to point out things I would want to know. Had it pulled up and ready to go when I arrived. Also washed and filled up the tank before I drov Made sure to point out things I would want to know. Had it pulled up and ready to go when I arrived. Also washed and filled up the tank before I drove off. More