Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back
COVID-19
Response
  • Service Pickup & Delivery
  • No Contact Transactions

Gates Ireland Road Service and Body Shop - Service Center

South Bend, IN

4.4
104 Lifetime Reviews Review Dealership

104 Reviews of Gates Ireland Road Service and Body Shop - Service Center

Sort by
February 12, 2021

"Teena and staff were exceptional as usual. In and out in..."

- MPDALY

Teena and staff were exceptional as usual. In and out in timely manor with very competitive pricing. I will be back for sure. Thank you all.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
February 04, 2021

"Customer service at service desk is excellent. The work I..."

- WATERMARK924

Customer service at service desk is excellent. The work I have done is complete in a timely manner.Always get my vehicle back clean and all the warning light reset.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 25, 2021

"Gates got me in with out an appointment. Did the oil..."

- NEUHOFF

Gates got me in with out an appointment. Did the oil change and checks. Called me with updates. Took me home and picked me up to get my vehicle gray prompt service

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 13, 2021

"Great service and helpful. Even though I went a different..."

- RACHEL.RUMP45

Great service and helpful. Even though I went a different direction they were helpful and very kind. Teena was so amazing and accommodating to my car and situation,

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 13, 2021

"My first visit to this location. Just drive through the..."

- nsmith7979

My first visit to this location. Just drive through the service door, answer some questions, hand over the keys and wait for the work to be done.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
December 23, 2020

"I did not take my car, my nephew did. However they did..."

- POSIPATTY

I did not take my car, my nephew did. However they did everything I wanted done before the cold weather set in so we are good to go!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
December 22, 2020

"When to have an oil change and tire rotation, and had..."

- ellisfloyd217

When to have an oil change and tire rotation, and had problems afterwards,took back and still having the same problem,I'm not going back,feels like I'm wasting my money, to tell your customer,that they're front rim is bent, and not try to replace it nor move to the rear of the vehicle,what type of service is that, and to think I've been doing business with Gates for over 10years, to know they would put me on the road without even rotating the tire to the back of the car is ashamed and damaging to me...I'll never shop with a company that values money more than the customer. Then to lie on the paperwork and say I refused repairs, when I asked for a replacement rim...

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
December 21, 2020

"My car looks really good. The paint was bubbling off in..."

- FSULOK

My car looks really good. The paint was bubbling off in certain places. It was certain paints that were doing this and Toyota took care of it. They gave us a rental car It took a week to do it. I am very happy with the finished car

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
not sure of the name of the person
December 14, 2020

"I had body shop repair on my Toyota. I had most of my..."

- SUSHIELA1

I had body shop repair on my Toyota. I had most of my conversations with Mike. Mike was very professional and answered all my questions. The repair looks good. I was exceptionally glad the repair got done sooner than what I was told. I have only one concern and that is I found the back seat had smudges on the passenger side. I know they were not there before the repair because I had to take the 3 layers of dog seat covers off so the back seat could be taken out for the repair according to the job description. Otherwise, I have no complaints.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike in the body shop
December 09, 2020

"Came in to have battery replaced. Top cover was left..."

- RogerB

Came in to have battery replaced. Top cover was left lying (rattling) on top of the engine uninstalled. Had to return to have it installed.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
1
...
1 - 10 of 104 results