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Gates of Elkhart
Elkhart, IN
273 Reviews
When you want an amazing experience buying your next vehicle, you should come to Gates of Elkhart in Elkhart IN. We have a great selection of both used and new vehicles that we think that you're going to love. And we're super excited to show you exactly how we can help you with our amazing sales team. Plus, at our dealership near Mishawaka IN, we help you throughout the entire process so that you're always getting the best when it comes to a great finance program. We even have a service center that used only genuine OEM parts, so that we can continue to take care of your and your vehicle well after you've purchased it from us.
Our customer service is second to none because we always take the time to ensure that drivers around Goshen IN and Granger IN have an outstanding experience. Whether you want to get into a used vehicle from us because your old one is dying or because you just want a new one because you fell in love with one on our lot, we'll take care of the entire experience. We ensure such a high-quality experience because we want you to tell your friends and family about us so that they want to talk to us when it's time for them to buy a vehicle.
So if you're ready to get into a vehicle from Buick, Chevrolet, GMC, Toyota, or Scion, make sure that you come to us and see our collection in person. We'll be happy to give you a tour around the lot and get to know your preferences. We'll also be pleased to allow you to take one for a test drive. Plus, you'll get to meet all of the amazing people who will make your car buying experience go as smoothly as possible.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 273 reviews
May 03, 2019
Got a great deal Highly recommend Gates of Elkhart! They did a stellar job helping me and walking me thru the process. Could not have asked for better customer service Highly recommend Gates of Elkhart! They did a stellar job helping me and walking me thru the process. Could not have asked for better customer service from their team. More
by elkpd123
Employees Worked With
Jeff in finance, David Colvin, Zach Dyas
April 30, 2019
Nice Experience We had a great experience with Gates Automotive Group. They are very knowledgeable of the options with vehicles and service. Made the whole process ve We had a great experience with Gates Automotive Group. They are very knowledgeable of the options with vehicles and service. Made the whole process very easy! More
by Anon
April 30, 2019
Got a car! I came to this dealership thinking I would be told no. everyone was nice and did everything they could to help me ! I tested many cars untl we found t I came to this dealership thinking I would be told no. everyone was nice and did everything they could to help me ! I tested many cars untl we found the right one. They have fun and help you find exactly what you want at a price you can afford. I highly recommend them. More
by ILY3K
Employees Worked With
David Colvin, Zach Dyas
April 29, 2019
Should have shopped around. Very disappointed.. I really don't think they service any vehicles that come in... I really like the vehicle I bought it had all the options I wanted. Very disappointed.. I really don't think they service any vehicles that come in... I really like the vehicle I bought it had all the options I wanted...oil was very dark..washer fluid was empty..low tire pressure came on as I left... Absolutely no gas in the vehicle...could not even take the time to show me how to use my keyless entry.. I should have shopped around... But that's what happens when you get in a hurry. More
by jodlynn79
Verified CustomerEmployees Worked With
David Colvin, Tarrin Wright
April 25, 2019
Poor service They had my truck for almost 2 weeks,just to get the run around. Stearing rack and pinion and a wheel bearing in the stearing wheel. Now my traction c They had my truck for almost 2 weeks,just to get the run around. Stearing rack and pinion and a wheel bearing in the stearing wheel. Now my traction control is going nuts i lose acceleration driving,and my horn Dont work. I wont be back there... More
by ROBBYFLETCHER23
April 24, 2019
Wonderful staff and service Joe was very kind, professional and helpful! Tarrin was a great saleswoman and made sure I left with the car I wanted. Everyone was very nice and unde Joe was very kind, professional and helpful! Tarrin was a great saleswoman and made sure I left with the car I wanted. Everyone was very nice and understanding More
by DESKRIDGE89
Employees Worked With
Tarrin Wright
April 24, 2019
Oil Changed I had my oil changed. I had vibrations when stepping on brakes, they weren't able to find what was causing it, to make another appointment to find I had my oil changed. I had vibrations when stepping on brakes, they weren't able to find what was causing it, to make another appointment to find out what is causing the problem More
by LIMMYMAMA
April 23, 2019
Bought a vehicle! Very friendly service. I was offered bottled water a numerous amount of times. Every employee that works for gates had a smile on their face. I plan o Very friendly service. I was offered bottled water a numerous amount of times. Every employee that works for gates had a smile on their face. I plan on going back in 6 to 8 months to buy another vehicle from Cody Ward. Cody is an outstanding car salesman. I was very surprised with his knowledge of the car buying process knowing that he only has 3 or 4 months experience. Gates was awesome! More
by AHAGY
Employees Worked With
Cody Ward
April 22, 2019
Overheating Had car serviced for overheating and the problem still exists and the oil leak was not detected and repaired. I will be bringing my car back to be loo Had car serviced for overheating and the problem still exists and the oil leak was not detected and repaired. I will be bringing my car back to be looked at because it is becoming unable to drive. More
by jsummer36
April 22, 2019
Excellent customer service! We went into Gates just to check on SUVs and find out about their deals. We were not planning on purchasing a vehicle until later. However, we had a We went into Gates just to check on SUVs and find out about their deals. We were not planning on purchasing a vehicle until later. However, we had a new car salesman named, Zach that was wonderful. He was not a pressure-salesman that was pushy and he was very polite and professional. He was able to get us the exact deal we were wanting with no haggling. Mr. Gates was the one who did the final details and he was very nice. We were happy with everything about the customer service. We would recommend Gates to anyone. More
by sophiemarie142
Employees Worked With
Zach Dyas
