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Gateway Chevrolet
Avondale, AZ
8,241 Reviews
Joe Gambino, Sr has had a passion for cars since he was a young boy. Growing up in Brooklyn, New York he was afforded many opportunities, but none compared to his dreams of one day owning his own car dealership.
In 1956 Mr. Gambino and his wife moved to Phoenix, AZ and purchased Bobby Unser Chevrolet in 1983. The store was renamed Joe Gambino Chevrolet shortly thereafter. For years, Mr. Gambino lived the life he had always dreamed of and enjoyed the privilege of being the furthest Chevrolet dealer west in the country. People flocked from miles around to visit Joe Gambino Chevrolet because of their honest, up-front business model: We're not completely satisfied until you're completely satisfied.At Joe Gambino's Gateway Chevrolet, we believe a trusting relationship with our customers is the best way to run a business. We don't just want one-time customers; we want you to purchase vehicles from us for generations to come. We want you to become a part of the Gateway Chevrolet family, and believe, just as Joe Gambino, Sr did, that a family run business is the best type of business.
A lot of things have changed over the years, but two things remain the same. A family owned business with over 30 years of experience in the Phoenix, Scottsdale, Glendale and greater Arizona area, and our philosophy: we're not completely satisfied until you're completely satisfied.
In 1997, Joe Gambino Chevrolet became Gateway Chevrolet and in January 2002, they moved from their old location on East Van Buren to a brand-new state of the art facility in the Avondale Automall located at 9901 W. Papago Freeway. The new location provided expanded service bays, comfortable customer areas and even more room for inventory; but most importantly, an ease of business that can only be translated into happy customers.Joe Gambino, Sr has a son Joseph (or Joe Jr.) Joe Jr's affinity for rare automobiles and to be just like his dad led him into the business at a young age. When Joe Jr was 23, he became a sales person at Gateway Chevrolet. His determination for success and perfection led him up through the ranks until 2010 when he became the General Manager of Gateway Chevrolet. Committed to selling cars at a great price and maintaining a positive relationship with the community, Joe Gambino, Jr. and Joe Gambino's Gateway Chevrolet have become a staple in the Phoenix and Greater Arizona area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 8,241 reviews
June 17, 2022
Very very very poor service. I hate that I purchased my truck from here and got the extended warranty from this place. My truck is leaking something so I took it in to get looked I hate that I purchased my truck from here and got the extended warranty from this place. My truck is leaking something so I took it in to get looked at on a Monday. I scheduled this appointment 2 weeks out. when I took it in I was told to plan on my truck not being looked at until Wednesday. I was okay with that because they were telling me well in advance. There was no communication initiated from the service members I had to make all the phone calls and texts reaching out to them about the status of my vehicle. My truck was not looked at until Thursday and I was told that I was lucky it was looked at because the service guy told me he had me "cut the line" because I was demanding answers. then they told me nothing was wrong with my truck even though it billows out white smoke and smells like something is burning. I then asked my mechanic and he told me what to tell the dealership and then the serviceman changed the diagnostic of my truck saying that it was leaking but it wasn't enough of a leak to be fixed and that my extended warranty wouldn't cover it. I said I was trying to be proactive in taking care of my truck and they were telling me it needed to be a bigger issue... how does that make sense? I finally got my truck back on a Friday after being told they would have it for a max of 3 days. Nothing was done to my truck and I lost out on work because of their lack of communication, false communication, and lack of honoring their extended warranty. I only got my truck back that same week because I made an ordeal about it because I wasn't going to be shafted and then to be told nothing was wrong with it and then there was something wrong with it after I told them what my mechanic said and then them proceeding to tell me it wasn't a big enough issue to warrant them fixing it with the extended warranty. More
by natali.olveda
Verified CustomerEmployees Worked With
Service Dept.
June 17, 2022
Awesome staff. The finance dept. has a great staff. Especially Frank and Charlie both great we went back 1 week later and bought another vehicle The finance dept. has a great staff. Especially Frank and Charlie both great we went back 1 week later and bought another vehicle More
by margaret_gandara
Employees Worked With
June 17, 2022
Family culture and caring people. Great people and professionals that can help you with you needs Great people and professionals that can help you with you needs More
by robynhr2012
June 17, 2022
One of my least stressful purchases ever made. Complete purchase completed in approximately 3 hours Complete purchase completed in approximately 3 hours More
by AZSAGE
June 16, 2022
I have normally never had an issue with this dealership. Unfortunetly when I brought my car in for an oil change this last time. I had an appointment for 9:20 am and I promptly arrived at 910. I ended up w Unfortunetly when I brought my car in for an oil change this last time. I had an appointment for 9:20 am and I promptly arrived at 910. I ended up waiting 4 hours for my oil change to be done. I never got any updates after a few hours I went to the advisor and asked for an update. I was told it would be around another 30 minutes. It ended up being like another hour and a half. Then another employee came and told me that they were just doing paperwork should be ready in about 5 minutes. I ended up waiting another 30 minutes. More
by QueenB
Employees Worked With
Luis aviles
